Other than the delays, good. Staff very pleasant.

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).

Platform ok. No price drop. Having used numerous hire car providers it can be quite a daunting experience when choosing a provider and the mechanics of picking up and returning the vehicle. Communication especially when explaining any potential extras is so important. It is essential that everything is clearly explained in the T & C