BUDGET CAR RENTAL REVIEWS IN AUSTRALIA

Fantastic customer service. Very helpful!

Most easy way to book cars. Brilliant customer service.

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

friendly staff easy drop off

Unfortunately, I was held up at work and late to pick up my car. The manager, Jen G of Brisbane Office, on her way to her car, came back to the office to help me. She went above and beyond to serve me in a friendly and personal manner. I am very grateful to her.

I booked toyota camry but finally they provide a SUV car for my family which is more comfortable and steady which driving. The staff is nice and explain clearly to me regarding the law and regulations

Car is giid

They are helpful and very clear when i asked some of my difficulties

The easiness on booking the car up from choosing the car until the payment is perfect. It is easier than other app that i used to try

New car for a reasonable price. The process was efficient, no wasted time. Only minor nuisance is quite complicated layout of the car park (it's an underground car park), better signage would help.

Good way to compare the quotes from multiple car rental companies and select the best.

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Used the app a couple of times now and it’s super easy to use. My go to place to book a car.

Service was good but disappointed that 2 of the seats had cigarette burns in them. I always get a bit miffed by the surcharge for airport pick up.

Easy process

Free upgrade to bigger vehicle

Charged in US dollars even though preference for AUD

Vehicle was fairly new and excellent condition. Very flexible and helpful team.

Everything was perfect. The car was in great condition and ran very smoothly.

Due to Covid we had to cancel our first booking and then rebook with new dates. Everything went smoothly except we lost approximately $100 due to the currency exchange rate when we received our refund.

I booked for a ‘medium’ sized suv and budget told me that it’s class S which is small.. budget said they no longer keep Mitsubishi asx and our only choice was small Suzuki suv or Hyundai Kona!

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Good service!

good

Very helpful.

There were lots of customer waiting for the rental car in budget. The lady was doing great job by handling all the customer smoothly but to do it better may be other car rental should also be linked to help. Budget had nearly 7 to 8 vustomer waiting and near counter other car rental had 0.

Price drop was a really good thing I was very happy when the price dropped. Excellent

I have rented from Budget a few times.The process is always quick and seamless. Will recommend!

I have rented from EasyRentCars several times now - while I was living/travelling in Australia, and now that I am back in Canada. The process is always quick and seamless and I find that the prices are very fair. Will recommend!

better to provide a map for the return area of car

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for