Amazing Service

The car was not the model requested but was more than suitable for our requirements. Budget staff were busy but were pleasant, courteous and helpful

Excellent service. Clear communication via email of all necessary information. When our flight was delayed by 2 hours we emailed QEEQ so as to not lose our booking. They responded immediately to let us know that Budget had been informed of the delay and to assure us our booking was secure

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Counter wasn't open at Perth Airport. Was diverted to another rental company to facilitate. Queue was long and they weren't sure about some of my questions.

Expected a Hyundai Accent equivalent but got Suzuki Swift hatchback which has smaller boot room. Nor enough for 2 medium luggages.

Really pleasant, helpful staff to deal with - thank you

All fine thank you