NATIONAL CAR RENTAL REVIEWS IN UNITED STATES

They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.

They tried too hard to upsell. The staff lied about National not letting the car go into Canada, which I verified twice with other offices of National and the central phone number.

Like: Great trip!
Dislike: None.

Like: less than 1/2 the quoted price of another major car rental co., car performed well, clean, no real issues
Dislike: would like a built in GPS (I used my phone for the GPS) and couldn't get the cruise control to work (might have be been me)

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Like: National was the best rental experience yet and I am 70.
Dislike: Great response from counter, A well maintained vehicle. check out and back in was smooth. Not a bad word there.

The car was not as advertised and the service of National was appalling,

The best!

The best prices

National employees were helpful and friendly. We enjoyed our rental car and their service.

Best price found from all other competitors. Pricing never changed, it was what they quoted me to be. Easy to use.

LAX office a bit far from airport but bus shuttle is provided.

Like: Good
Dislike: The service was very fast.

Like: I did reserve a kia or similar, but I got a larger car. At first I was not sure about the choice. After diving it to Phoenix the cost of gas was not all that bad. Great job. When I did turn in the car they put a surcharge on the gas. I call the Abilene office an informed him of my problem. I let him know I pick the car up empty and turn it in empty. They charged me a service charge for car being brought in empty. Jacob took care of the problem right away, GREAT JOB Jacob. Over all very good work. Thank you I would most diffidently use your device again.
Dislike: There was nothing I did not like, over all , great job.

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....

The car far exceeded my expectactions. Loved it!

Excellent

Excellent

The car hadn’t been cleaned or filled with petrol but apart from that it was fine

The car could have been cleaned and and the tank filled!!

Like: The car and service we’re more than awesome!

Didn’t show much interest in giving a good service just take your car and go attitude, wasn’t happy that I paid more to be able to pay Cash in branch and they wouldn’t expect it or that I paid more because they are “in terminal” but actually are not and still required a shuttle to get to them & back.

Thank you very much for the superb service. I highly recommend National.