The rental experience was very good, but the customer service had many problems.

Car was almost new and had all the latest features which made the drive quite enjoyable

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Have been using easyrentcars for over a year now and have recommended it to colleagues too.

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Price drop worked great. Didn't have any problems with the rental voucher.

Like: I did reserve a kia or similar, but I got a larger car. At first I was not sure about the choice. After diving it to Phoenix the cost of gas was not all that bad. Great job. When I did turn in the car they put a surcharge on the gas. I call the Abilene office an informed him of my problem. I let him know I pick the car up empty and turn it in empty. They charged me a service charge for car being brought in empty. Jacob took care of the problem right away, GREAT JOB Jacob. Over all very good work. Thank you I would most diffidently use your device again.
Dislike: There was nothing I did not like, over all , great job.

Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail.
Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.