PORTUGAL CAR RENTAL REVIEWS

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

Good service.

Easy booking

Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.

New cars, good people

Great service

Enjoying using the platform

No issues at pickup nor drop-off, and they were always available if something came up.

Easy to book and great prices!

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Good job!

The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later. At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.

Great

OK Rentacar was good value, though still more expensive than last year at same time of year. Our Renault Captur wasn’t as smooth or nice to drive as other cars I’ve rented - drives like its really heavy and the gear box isn’t very easy. The car’s windscreen was dirty inside the car. There was also no screen wash which was really annoying and quite unsafe driving down the motorway, unable to wash smears off the windscreen. Attitude of counter staff was also very transactional - short and quite unfriendly.

Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

All went smoothly

The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.

extremely friendly staff and easy picking up progress, drop off also super efficient.

Have rented from Ilha Verde before and it has always been a very good experience.

Great platform, always works well. This our fourth time using it.

The automated booking kiosk was not 100% operational.

Car was clean, staff very friendly, but I spent approx 40 mins in a queue (I had 3 clients before me)...one counter..

I use rental car almost every month in Porto. Staff at DriveOnHolidays are the friendliest and most helpful of all of the companies I've used.

Everything was good, but at the counter the staff could not find my reservation for a long time (approx. 10 mins), also deposit was a little higher than I expected (approx 900 EUR, I expected 500-600 EUR, but it was returned in full finally). The car was clean and in good condition.

Perfect as usual