Disappointing vehicle, average everything else.

Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre. Facturation totalement abusive

too much time spent in the pick-up process

good and easy

The car had body damage but was safe to drive. It was clean and in good shape otherwise. The wait time was reasonable as there were a few people ahead of me. The drop was quick and efficient. Shuttle to the airport was quick. The office location was in a new spot but I found it easily following they're directions.

The booking platform was quick and easy. Never had a price drop so not sure if the price protector would have worked or not. I have no negative comments because whole process was quick and efficient.

Took FOUR HOURS too pick up the car. 1 hour line to catch the shuttle to the offsite location 3 hours line at the counter to pick up the car, due to extremely high demand and poor pre-check process

Centauro staff was very rude and unprofessional. We have issues with returning our deposit. They are not returning the deposit. There was a fuel strike/crisis when we hired the car and it was with 20 percent of petrol. We returned with 30 percent and they have charged us the fuel costs, though noted on the Contract. I have no support from Centaurus on this issue though I opened the case but they are not communicating. I feel cheated and will never use the service again. Is there a way to get our money back - they took from us over 70 euros.