Easy and simple

Car rental was provided by Europcar. Although there were many people, the vehicle they provided was excellent.

Excellent customer service.

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

Great counter staff, very helpful, friendly and good communication.

We didn't get the car we reserved. They over-booked and we waited over 2 hours to even get a vehicle. The vehicle was different than what we wanted. After the entire experience, the drop-off location closed 5 minutes prior than they are supposed to and sent us to a different location. By the time we reached the location, our formerly full gas tank was no longer full so they advised us to drive 15 minutes away to re-fill it and come back to return. Upon return, they over-charged us for the vehicle and I need to get this sorted out. Europcar is not responding to my emails.