Very bad customer service

About GOLDCAR: 9.0 /10
When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.
About QEEQ: 10.0 /10
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Reviewed: Thu, Mar 19, 2020
Small SUV | Fiat 500X 2 Doors or similar

Relevant Reviews on GOLDCAR Lisbon Airport


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Economy | Ford Fiesta or similar
About GOLDCAR: 8.7 /10
Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.
About QEEQ: 10.0 /10
Reviewed: Wed, Jan 8, 2020


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Economy | Ford Fiesta or similar
About GOLDCAR: 9.7 /10
Staff was very pleasant
About QEEQ: 10.0 /10
Reviewed: Thu, Dec 12, 2019


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Mini | Opel Adam or similar
About GOLDCAR: 10.0 /10
About QEEQ: 10.0 /10
Reviewed: Tue, Nov 19, 2019

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