ALAMO CAR RENTAL REVIEWS IN UNITED KINGDOM

Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.

The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.

Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

Good platform, easy to use.

I am disappointed with Alamo's counter staff. Even our pick up time was 09:00, we arrived at the counter at 08:30 and we could pick up our car at 09:50! If I would drop off the car 50 minutes late, most probably I would have to pay for additional time. It was pleasure travel and time was important. I will never rent a car from Alamo!

I am happy to use Qeeq.com for the competitive price

The car, while small, had everything we needed.

Excellent staff, really friendly and the car was almost new and had a great sat nav system as standard. Great experience.

Efficient

Everything was good

Very good

Good

Insurance offered with car was affordable and sufficient

You offered insurance on car that was affordable and sufficient thank you

Very helpful staff

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

The people working were very good. Especially the guy on the return. Quick, efficient, polite. Will aim to rent with these guys again

Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine

El depósito de la reserva me comentaron que me devolvían sobre la marcha y el Coche lo entregue el sábado a la 01:00 de la madrugada y aún no me han hecho el reembolso

Richard the pick up Agent was particularly helpful. Kudos to him!!!!

I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.

Car adequate Serivice good Car NOT provide with full tank. Actually Empty Shortage of gas locally meant a stressful 45 mins after pick up looking for a gas station. This was not acceptable after a transatlantic flight with 5 tired people

Excellent

The booking was easy, simple and verified fully to know we had a car. At Alamo, the staff were extremely efficient and totally professional, they couldn’t do anymore to help us. I say this as I needed to get to and from the train station, whereby they assisted in giving me a ride at pick up and drop off, which was extra to requirements and this courtesy helped us no end. Can’t thank them enough for the assistance given. Totally totally recommended.

I have to say, it was as expected, details placed online and go through the service required and pay at the end. No problems and quite formal, will say that the prices were good and selection of available cars to hire was extremely good.

I booked Mercedes E class as the car boot space is quite big. However I was given a BMW330 or another alternative car which car boot space is even smaller. I had to send my big luggage to my accomodation by uber. BMW330 can only store 1 big luggage and one hand carry. It is very small as compared to Merc E class.

Pretty easy to use Qeeq, comparable to other platform. The payment was smooth as compared to others. That what made me rent from Qeeq as my payment didnt get through a couple of times with another provider tho' I was using the same credit card.

Easy no complications and the staff didn’t push us to buy their insurance returning their car was also very fast and easy unlike many other companies

Easy app to use