Where the staff were fantastic the vehicle was not of the correct size of the booking amd nothing else was available due to the short notice of the booking

Booking process was a breeze

The car, while small, had everything we needed.

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

Everything was good

The counter staff were not honest. Despite purchasing insurance, they insisted that I purchase additional insurance. The car was already damaged which was not recorded by them and upon return I was asked to pay excess. The staff at drop-off was also not helpful. Will not recommend.