Return check in involved waiting in cold car park while very pleasant man went through his job, but was that necessary that I had to be there? On other hires I just dump the keys, or else someone is checking the car as soon as I pull up and start offloading the bags.
The pick-up point was at the far end of the car park which would have been a fag had I had more luggage. The staff were cheerful and friendly and Tony did his job very well.
About QEEQ:10.0/10
No problems, although I think the extras on insurance should have been clearer at the time of booking.
“A very Good and Comfortable Driving experiences at London”
About Alamo:10.0/10
I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station.
Additionally , I have a very good and comfortable driving with the car .
The car was an hour late arriving and they offered me a small discount in compensation but I’m not sure they applied it. Friendly customer service. The station is pretty chaotic though.
Both of the staff excellent, helped a lot, give a good explanation, especially when we returned the car, we are in hurry to catch the train to Paris, he willing to help & send us to the nearest train station, if not we definitely will missed the train.. tq so much!
My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.
The staff is very responsive and nice, and the picking and return process are very smooth.
They can allow us to pick the more suitable one for my family at spot.
About QEEQ:10.0/10
Very excellent platform with user friendly and good response when I made some enquiry after booking
The only issue we have was only while picking up the car. We came on time at 9am however the car was not ready. We have to wait for them to clean the car and we told them that we were rushing. Once we get the car, we ask the staff if we need to do anything else, complete the paper work or make any deposit payment twice but he said ni. We left the place and we got a call asking is to turn back. It’s a miss communication internallh they need our credit card details for deposit. We cant turn back and I have to provide my details via the phone. Service at this Centre definately need to be improved.
About QEEQ:10.0/10
Easy and smooth transaction. Rate was competitive!
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