From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5853387280
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5853387280
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ACE CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

Igor

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Small SUV | Toyota RAV4 or similar
Reviewed: Wed, Sep 18, 2024
“Good technical condition of the car, but very unfriendly attitude towards the client”
About ACE: 6.0 /10
The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.
About QEEQ: 9.0 /10
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P.Navarrete

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Economy | Peugeot 208 or similar
Reviewed: Wed, Sep 18, 2024
“Car was new but fuel inefficient. More than 1/4 of a tank in 2 days inside the city, 40 euros petro”
About ACE: 6.0 /10
It was ok… less
About QEEQ: 8.0 /10
Ok

L.Daoang

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Small SUV | Toyota RAV4 or similar
Reviewed: Wed, May 22, 2024
“Service is amazing. Thanks to Nancy!”
About ACE: 10.0 /10
Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.
About QEEQ: 10.0 /10
I would like to suggest that all information should be disclosed to avoid the long wait on the line up in the counter.

O.Thompson

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Small SUV | Nissan Rogue or similar
Reviewed: Wed, Feb 28, 2024
About ACE: 9.0 /10
They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.
About QEEQ: 10.0 /10

E.Valadez

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Mini Van | Chrysler Pacifica or similar
Reviewed: Wed, Apr 24, 2024
“Es buen servicio!”
About ACE: 7.0 /10
Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro. El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal

Alice M.

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Economy | Hyundai Accent or similar
Reviewed: Tue, May 14, 2024
“Great Car and Customer Service/ Missing Apple air tag”
About ACE: 9.0 /10
The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.
About QEEQ: 10.0 /10
I love the price drop! Cheapest car rental I could find! It was great.

D.PEREZ COOK

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Small SUV | Toyota RAV4 or similar
Reviewed: Tue, Aug 13, 2024
“Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece poco”
About ACE: 9.0 /10
Se intento llamar a servicio al cliente en varias ocasiones. Nunca se obtuvo respuesta. Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece un poco engañoso; puesto que, al momento, de retirar el vehículo, el cliente es forzado a tener que contratar algún tipo de seguro, de no tener uno particular. El monto de la renta termino siendo el doble de lo ya pagado por el vehículo.
About QEEQ: 7.0 /10

A.Davis

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Compact | Peugeot 308 or similar
Reviewed: Thu, Nov 16, 2023
“Better to book direct and know what the charges will be”
About ACE: 10.0 /10
All good
About QEEQ: 10.0 /10
I ended up paying more on site than quoted by QEEQ

L.Santana

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Thu, Feb 2, 2023
“Not to bad”
About ACE: 7.0 /10
Car could be more clean.
About QEEQ: 10.0 /10

Dolores Samuel

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Reviewed: Sun, Mar 12, 2023
About ACE: 10.0 /10
Requested a Peugeot 308 but got a BMW 320 Touring instead, very nice.
About QEEQ: 10.0 /10

Alex

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Full Size Van | Chevrolet Express or similar
Reviewed: Sun, Jul 14, 2024
“Buena experiencia de renta.”
About ACE: 10.0 /10
Excelente servicio y atención. La unidad en excelentes condiciones y el personal muy amable.
About QEEQ: 10.0 /10
Fácil forma de reservar. Se respeto todo el precio y el mejor del mercado.

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Sun, Jan 22, 2023
“great experience”
About ACE: 10.0 /10
Impressed with counter people
About QEEQ: 10.0 /10

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Compact | Toyota Corolla or similar
Reviewed: Sat, Nov 25, 2023
“NOT ACE AT ALL”
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

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Small SUV | Nissan Kicks or similar
Reviewed: Mon, Sep 9, 2024
About ACE: 10.0 /10
Great car! The RPMS light came on everyday however!
About QEEQ: 10.0 /10

Kamil S

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Compact | Opel Astra or similar
Reviewed: Mon, Mar 4, 2024
About ACE: 7.0 /10
Did not accepted my credit card and I have to buy additional insurance to be able collect the car.
About QEEQ: 8.0 /10

D.Wilson

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Economy | Ford Fiesta or similar
Reviewed: Mon, Mar 18, 2024
“Great thanks”
About ACE: 9.0 /10
Very simple and friendly process no fuss no complications. Thank you for a great little car.
About QEEQ: 10.0 /10
Simple car rental process

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Economy | Hyundai Accent or similar
Reviewed: Fri, Jun 7, 2024
About ACE: 8.0 /10
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
About QEEQ: 10.0 /10

C.Yang

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Small SUV | Nissan Kicks or similar
Reviewed: Fri, Jul 26, 2024
“New choice in renting a car.”
About ACE: 10.0 /10
I waited for more than one hour to get my car. Not only there is a long line, your staff members left their posts one by one. Thank made the waiting longer. No explanation as to why.
About QEEQ: 10.0 /10
Do as you say, and say as you do. You will learn customers' trust.

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Compact | Toyota Corolla or similar
Reviewed: Fri, Dec 30, 2022
“Ace is okay!”
About ACE: 9.0 /10
The Toyota Corolla did not have Apple Car Play and I would have had to pay a huge price to get a car with GPS.
About QEEQ: 10.0 /10
QEEQ is the best car rental company!!!

S.Oberoi

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Compact | Peugeot 308 or similar
Reviewed: Fri, Aug 25, 2023
About ACE: 8.0 /10
All good experience
About QEEQ: 10.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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