The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.
I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq.
Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession).
They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
Booking with Qeeq went well but ace car rental did not have the vehicle that we had booked. They had a vehicle that was approx 25% smaller than the vehicle that was booked. We had to upgrade to a larger vehicle that was the same size that we originally booked. Additional cost was $132.00 us. I contacted ace car rental regarding this and have refused our refund. I would not recommend using Ace car rental
About QEEQ:10.0/10
Do not use Ace Car rental as did not have vehicle requested and up charged us to the vehicle size that was booked.
Rip off as cost an additional $132
I took me 15 min. to find the bus pick up location and which bus to take to the remote rental pick up place. It took another 30 min. to get to a Metro bus that is nor full. We were not in a hurry to reach to our Airbnb. We arrived early in LAX, 11:45 AM. We left the ACE office at 1:08 PM.
About QEEQ:10.0/10
Booking was easy. But it did not explain how to get to the ACE rental pick up location.
“Worst Rental Company I have ever used....and I've used many each year!”
About ACE:6.0/10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me?
I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me!
The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)?
I will look into these manipulative practices which seem to be a scam and possibly contact the BBB.
I want my money back! I will never use ACE again nor advise anyone to use this company....
I am not finished with this yet and look to be compensated for the full amount as recompense.
They try to sell additional insurance and get attitude when you refuse. I purchased additional though my insurance company and they try to instil fear into you if you don’t but there’s.
No nos gusto que tengan publicidad engañosa, en QEED ya habíamos pagado 7600 y ACE según no cobraría un seguro básico y nos hicieron un cargo de 780 dólares, es un robo la renta nos salió en cerca de 24 mil cuando otras arrendadoras de auto cobraban entre 13-15 mil pesos ya con seguros incluidos
About QEEQ:8.0/10
Tengan cuidado en vender los servicios de ACE, estamos muy molestos de que ustedes nos cobraron 7600 pesos por la renta del auto e indicaron que sólo pagaríamos el seguro del auto, en Miami ACE nos cobró por un seguro básico ñor una semana y miles de impuestos y cobros y cuando regresamos el auto nos hicieron un cargo de 780 dólares es un abuso, un robo ósea que la renta del auto salió en cerca de 24 mil pesos, 300 por ciento más de lo que ustedes lo anuncian. Nunca volveremos a comprar con ustedes y exigimos nos indiquen porque todos esos cargos nos cobraron
I didn't get the car I expected which was fine but the first car they tried to give me , the seats were so filthy, I couldn't possibly rent it. They tried to tell me they were "just stains, not dirt". After waiting another half hour, they finally found us another respectable car
“Not happy with Ace! The car was not nice for the cost!”
About ACE:5.0/10
Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle.
Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.
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