WEST PALM BEACH AIRPORT CAR RENTAL REVIEWS

Overall it was excellent. The only issue was that the rear tail light was broken ....not the light, the glass covering had been in an accident.

I got up grade the staff was very friendly and nice

The first car provided, a Toyota Rav 4, had the check engine light on as well as a warning light indicating that the collision prevention system was disabled and broken. It also advised to return the vehicle to the dealership. It continuously beeped every minute or so. Needless to say I returned the car immediately and was given a dodge minivan instead. The van’s horn did not work which is a major safety concern. Fix your vehicles! During the inspection of the van, the attendant said they were not at all concerned with small scratches on the outside, just major dents and scratches. When I returned the van, he began marking off small scratches on the front bumper. I told him that I didn’t hit anything and reminded him that he told me they weren’t worried about small scratches which is why it wasn’t on the pre-inspection. He looked at me then threw away the form and started a new one where he didn’t mark the scratches. This was nerve racking.

The night manager was very kind to upgrade our vehicle to a nicer car. However, because of the late hour of pickup no one walked the car to check for exiting damage, which there was on the front driver side of the car. I called to report the damage to corporate and even had to take the car back to the pickup location because no one would answer the phone at the lot. Upon drop off the Hertz Rep acknowledged that the damage was preexisting and note it accordingly on her held held device.

The West Palm Beach location is the worst. Customers wait more that 1 hour just to pick up a car that was already paid.

good service. Car clean, good conditions. I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.

booking good

The counter staff was excellent, but having to take a shuttle from the airport to pick up the car. I specifically look for on-site rentals to save time. It was difficult to find the shuttle location since the airport counter was closed then we hade to take another company’s shuttle to pick up the car.

We are very satisfy for every thing, this third time I use EasyRentCars since May 2019, the first time the car was not very clean, the other two times were good, overall is pretty good.

It is very easy to book.

Service providers were good and truly tried to help us rectify our problems.

The suv I was given was not the one I rented I was suppose to get a gmc Tahoe and got a Nissan Armada which was Ent large enough for the cargo and people we had so we ended up having to use our own car as well as the rental not happy

I definitely would rent with you again. They upgraded my car at N/c since you were out of the car I rented. Didn;t need such a bigvehicle but took it anyway since nothing else was available. Was a bit upset when I called for p/u at the airport and it went to voice mail. Had to callback 2 times to get somebody but she said she was there alone and on the other phone.

great service and price

very much

excellent service and car in excellent condition

Excellent service and wonderful value.

Impressed with counter people

They never emailed me my receipt.

there was no manual left in the car pick-up location difficult to find no map of any value provided no one came out to even check the condition of the car at pick up and very indifferent attitude

I had no problem doing the rental online. When we got to PBI, we waited close to an hour for our shuttle to come. We later learned that the driver had driven through the airport pick-up area once at least with a vehicle that did not have the company logo on it. The driver was courteous and apologetic. He hadn't even stopped to see if there were any passengers waiting. We had to call easirent twice before we were finally picked up. Also, we had paid for a full-size car and were given a mid-size car instead because there were no full-size cars available. We did reserve one!! The manager did tell us not to refill the gas tank because of this, even though this really didn't remedy the situation. The entire process took about 90 minutes to complete, which was way too long!!!

There were at least 10 people waiting for a car at the counter and only one rep to process car rental Had to frive to the car pick up where there was only one person to process car rental.

The car was amazing. The entire service Alamo provided was absolutely fantastic. The staff were friendly professional and helpful. Well done

absolutely fabulous service I will use them again next time