Worst Rental Company I have ever used....and I've used many each year!

E.Domingues

United States

Reviewed: Thu, Dec 15, 2022

About ACE: 6.0 /10

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Small SUV | Nissan Kicks or similar

7 day rental

Relevant Reviews on ACE Los Angeles International Airport

United States

4 day rental

Small SUV | Nissan Kicks or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Tue, Sep 6, 2022

About ACE: 9.0 /10

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

About QEEQ: 10.0 /10

Jules

United States

1 days rental

Medium SUV | Hyundai Santa Fe Sport or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Wed, Sep 25, 2019

“Great”

About ACE: 9.0 /10

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

About QEEQ: 10.0 /10

Everything was easy, pricing was great.

United States

1 days rental

Medium SUV | Kia Sportage or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Sat, Jul 20, 2019

About ACE: 4.7 /10

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

m.jaime

United States

1 days rental

Economy | Hyundai Accent 2 Doors or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Wed, Jun 19, 2019

“The worst car rental experience”

About ACE: 3.3 /10

The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.