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Live chat Email us Service Code: 7521014313
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7521014313
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CAR RENTAL REVIEWS ON ACE AT HEATHROW AIRPORT, LHR

Average rating on ACE at Heathrow Airport: 5.5 /10

A.Davis

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Compact | Peugeot 308 or similar
Reviewed: Thu, Nov 16, 2023
“Better to book direct and know what the charges will be”
About ACE: 10.0 /10
All good
About QEEQ: 10.0 /10
I ended up paying more on site than quoted by QEEQ

Teresa Herty

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Reviewed: Thu, Jul 12, 2018
About ACE: 6.0 /10
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...

Rosemary Godwin

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Reviewed: Sun, Jul 29, 2018
“Bus”
About ACE: 6.0 /10
Average

Tobey Crichton

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Reviewed: Sat, Jul 14, 2018
“London - Surroundings”
About ACE: 4.0 /10
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.

Archer Broad

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Reviewed: Mon, May 7, 2018
About ACE: 8.0 /10
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

Curitis Steele

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Reviewed: Mon, Jun 25, 2018
About ACE: 4.0 /10
1. If you don't buy insurance from them, you'll need to pay a deposit (around 20,000 RMB). 2. Be sure to inspect the car; any pre-existing minor scratches will be counted as your responsibility otherwise. 3. There's a daily limit of 95 miles; unlimited mileage costs around 8-10 pounds per day. 4. When calculating the cost, they overcharged us by 50 pounds, and reclaiming it requires contacting their company. We haven't received it back yet. 5. The final amount you pay will definitely not be what you initially saw on the rental site.

S.Oberoi

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Compact | Peugeot 308 or similar
Reviewed: Fri, Aug 25, 2023
About ACE: 8.0 /10
All good experience
About QEEQ: 10.0 /10

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