As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.
“Mostly good, would definitely use again, but would check tyres first in future.”
About Aucar:9.3/10
The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us.
We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully.
Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.
The car offered was dirty all over, unwashed and rubbish in ash tray! The right wiper's rubber was dangling and off the holder. When told that the car was unacceptable, only then, they changed to another.
“Average experience, but will never go back to this rental”
About East Coast:5.0/10
Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.
“Worth paying a bit more and hire cars from bigger/better companies.”
About Atlas:6.0/10
The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h.
The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.
The staff were very helpful. I had an issue with the car that I originally booked and they were able to change this for me immediately. The staff are very friendly and keen on helping you to the best of their ability. I will continue to book with Apex in the future.
I had an issue with pick-up due to my flight being delayed and me being unable to change my booking to after hours pickup. The customer service was amazing from the manager as he was able to change my pick-up time, day and location due to the circumstances which made my life so much easier. The car that I received was also so much better than I expected. The Hyundai Accent had car play and cruise control which was perfect to use for road trips across great ocean road.
The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.
After having already paid for the excess reduction online they tried to also sell their service for this. They also tried the hard sell on their own petrol with scare tactics on how much I would use and how expensive it was out of the airport.
Just really annoying.
I rent cars wherever I travel! Apex just became my #1. I have never seen such respect for customers, from the moment of pickup (front desk) up to the end! Polite and smiling people!
All the other companies have hidden payments for the last moment; NOT with Apex!
Congratulations! You exceeded my expectations!
About QEEQ:10.0/10
Easy and accurate booking process! Congratulations!
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