MELBOURNE CAR RENTAL REVIEWS

Good service

Quick response

Very friendly staff who waited for me with a smile as my flight was super delayed late in the night.

Good. it was very spacious.

Easy access and easy booking process

The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.

Good and easy to book cars, highly recommend

Was a fantastic experience, 5 stars

Easy to use and competitive

All good except one I was expecting sedan but I got hatch back. Staff from pick up to drop off were good.

Good service keep it up.

Atlas counter staff had me sign the wrong rental agreement for the car I was hiring, this lead to me being overcharged when I picked up the car. I then mentioned it when I dropped the car back off and was told that the difference will be refunded onto the credit card that I paid with. This never happened. I went an saw them in person about a month later and mentioned it again. I gave them my credit card details and the gentleman told me he will refund it ASAP. Once again, this didn't happen. Very unreliable.

Damage to back door lock made the car unsecure for duration of our trip, but staff were willing to exchange cars if we had required.probkem vwith only one branch us that there is no chance for on the road assistance easily available once you leave melbourne.

Not located at the airport but a free shuttle is provided, so it’s ok. Just need to cater about 30mins additional to pick up and return

Easy site to use, getting me the best deal.

The staff was helpful the car was good and clean I recommend to rent from them based on my experience Because it’s was nice

My car did not have a USB port so l would advise to check as you cannot assume!

The car I got was great but it was very dirty.

Upon arrival the bus driver was lovely and personable. When dropped off at the rental office, the lady standing at reception did not greet me, despite me saying hello to her, and she proceeded to ignore me while looking at both her mobile and the computer. After 5 mins another man began to assist me but interrupted this transaction with getting on a handheld radio to demand a third person attend the desk. This was the person who picked me up from the airport. He then completed the paperwork pertaining to my rental while answering the phone, the other staff members having disappeared at this point. In all, i didn't feel a valued customer, and although this is the cheapest car hire, is be reluctant to use them again......customer service is much more important than a few dollars to me. If the woman wasn't working, then she shouldn't be at the front desk. If she was working, she should acknowledge customers as they arrive, even if it is to say "I'll be with you in a minute".

I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.

No complaints, everything went very smoothly and the counter staff made it very easy

Great service

The car was clean and new. Will definitely use this service again.

Good quality cars you can get with the price you are paying. Reception staff should pay abit more attention to booking details.

The car given to us was very old and unclean inside. Not our best experience unfortunately

Easyrent is as the name says

The car exceeded my expectations with few miles. It was a new car.

It is a very good booking platform.

Excellent service

Need to get used to app various functions otherwise default applies. Europcar confirmed no insurance applied despite me having paid the full insurance cover. As such, Im not sure whether I am covered for the insurance consideration paid.