Overall rental was a great value for the price. Shuttle to the rental office was relatively easy and quick. Counter service was extremely slow and the only complaint. Waited 30-45 minutes to get the car with only two guests in front of us. Return was not a problem, service was fast and shuttle was available shortly to the airport.
“Coche y atención bien, pero olor a tabaco y cambio en la política de combustible”
About Centauro:6.7/10
Tiempo de espera para recoger el coche muy largo. El coche olía demasiado a tabaco, hemos tenido que comprar 2 ambientadores (con el ambientador normal de coches no fue suficiente, y compramos otro en spray) y se notaba que había sido limpiado solo superficialmente. Aunque en el contrato ponía que la política de combustible era lleno/lleno, nos entregaron un coche con 40% del deposito, y eso nos supuso un problema, ya que no conocíamos el consumo del coche y acabamos devolviendo el coche con más combustible de lo que tocaba.
L’agent lors de la récupération du véhicule de centauro était des plus désagréable (il était pressé de terminer le travail)
Ces collègues autour n'étaient pas mieux ...
heureusement qu’au retour nous sommes tombés sur une personne plus aimable
The Centauro Star should have more control o ver 3rd party contracts. Especially if the customer has made an error which has a simple solution by amending the contract
“Very good minus the extra charge, it has tainted my view and probably wouldn't use you again.”
About Centauro:8.0/10
We have been charged extra for having another person on the car, but we asked at the desk and were informed this was for free. Subsequently, I have been charged over £40 by my credit card including interest, this was never meant to happen and has affected my credit rating.
It is a shame as we come to that airport often and always need to hire a car, but this has tainted my experience and probably wouldn't use you again.
I had an amazing experience with Centauro, staff was really friendly and helping, they manage my booking efficiently and quick, the car was brand new and really clean. I highly recommend centauro due to price and service and avoid Goldcar! They rip you off.
About QEEQ:10.0/10
Love EasyRentCars, I was using other platforms but from now on just easyrentcars
Was expecting a car that reflected the amount I had paid - but the car was nearly new and in excellent condition. Yes they do charge you for a full tank of fuel - but this was refunded. For the bargain price I paid I was expecting some headaches...but had none!
About QEEQ:10.0/10
Simply excellent! The only way I will be renting a car from now on. Two rentals this summer and both fantastic value and hassle free.
I arrived near closing time, there where more then 10 people and each person took 15-20 minutes to process. Despite the large queue only one employee remained and all the others left without caring about the customers. I had to weight ~2 hours until I got my car. The car itself was new, in great condition and I had no other issues with the company.
The car was fine, but picking it up was an absolute nightmare. I had no idea a rental car company could be this bad. When we arrived, there were maybe 15-20 people in line in front us. From the time that we arrived, to when we actually drove off the lot was literally two and a half hours. The young woman we dealt with at the counter was very nice, but the whole place was grossly understaffed, and her co-worker was strolling around like he was at the beach. Truly a dreadful experience.
“Reasonable price for a reasonable rental experience.”
About Centauro:5.3/10
The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.
Centauro refused to accept the insurance I purchased from Easyrentcars and charged an additional €66. They also charged an additional €25 for an optional fueling service which I didn't request or require!
It really felt like a scam but they wouldn't release the car until I fulfilled these requirements.
“Great, cheap, time efficient but watch out for hidden fuel costs!”
About Centauro:9.0/10
The actual car was lovely and a pleasure to drive. They had a quick pick up system and drop off was in early hours (outside of office hours) so there was a key drop system and no charge for this. My excess fee was automatically returned to me once the office opened. My only issue was a fuel fee, despite having a full to full tank hire agreement. They required deposit of £51 which I was assured would be returned once the car was returned with a full tank....this has not occurred despite me having a receipt (time/date/address) from the petrol station and time stamped photos of the fuel gauge showing a full tank! Currently chasing this up with Centauro!
About QEEQ:9.0/10
Great booking platform, by far the cheapest I could find on line! Easy to use however, I have android and could not download the app, so had to print the booking voucher out!
“Poor service at Alicante airport desk, car missing basic features such as working wipers”
About Centauro:4.3/10
Long queue to pick up (30mins)
Scaremongering to upsell additional insurance which was more expensive than the rental!
Because I didn't take insurance, didn't even tell me where to find the car just got given keys.
Picked up during a storm and the car was missing a wiper! (known damage)
About QEEQ:10.0/10
No complaints with easyrent, have used many times, will use again.
“If you want to wait 90 minutes and then be scammed, go for Centauro.”
About Centauro:3.3/10
Renting through Centauro was the absolute worst experience I have ever had. Not only did we need to wait 90 minutes - the woman at the front desk told us we needed to have an international drivers license (which was not indicated anywhere) and then told us we could solve the problem by paying 250 euros and then tried to get us to slip her fifty euros outside to solve the problem. Extortion. Awful. Unbelievable that this happened in Europe.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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