Issues with payment system. Our credit card could not go thru. Spend 2 hrs before car was release. No contract was given, car not clean and scratches. Car was broken into, glass broken and stuff stolen. Return car on 8 Dec instead of 11 Dec, family was traumatised, no word and assistance or compensation from hertz..not sure what QEEQ can do..very bad experience
en general buen servicio. o único es que no fueron rápido en la entrega del coche
No nos aclararon que al no tener el coche que escogí podía tomar otro cualquiera de la zona GOLD
Pero eso al final nos sirvió porque epudimo tomar uno mas grande por el mismo valor
The car was great, but I didnt get, what I ordered, but an SUV, which was a bit more expensive in gas. Also I had to wait for 1 1/2 hours when picking up the car due to that Hertz had leased more cars than they had.
“HERTZ - Auto ja, gebuchte Klasse nein - Entgegenkommen beim Preis schwierig”
About Hertz:7.0/10
Der gebuchte Mietwagen in der gebuchten Klasse war nicht verfügbar. Wir haben 2 Stunden gewartet und mussten dann auf eine kleinere Alternative ausweichen. Ein Cashback für das kleinere Auto war bei HERTZ nicht möglich. Deshalb haben wir einen Claim über Qeeq eröffnet, der dann nach Wochen erfolgreich war.
About QEEQ:8.0/10
Sehr behilflich in der Kommunikation mit HERTZ für das downgrade refund.
Easy pick up, . Be advise of toll's recharge of 10$ a day when you used, of 13 $ a day if you want flat rate.
Extra charge for accident service of towing.
As ever , an excellent standard of service from Hertz. We needed to put a second driver on the car and we're a little surprised that we had to commit to the full term even though the second driver was only there for 9 days , but if that's the rules etc etc
About QEEQ:10.0/10
The price drop mechanism didn't seem to trigger but we got a great price and service was perfect
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