ALAMO CAR RENTAL REVIEWS IN ITALY

Car exceeded expectations. Drop off and pick up location in Pisa Airport under-staffed; waiting times could be improved. Drop off - no problem as no staff at 4.00 am.

No problem with car hire - but no formal email confirmation of contract completion - with thanks for returning keys in box - with updated mileage.

The check-in was fast and efficient, much better than with other car rental companies. Car was almost new and clean, although a bit smaller than anticipated (a Fiat Tipo instead of a wolkswagen Touran). Checkout very fast and efficient.

Very smooth booking and good website. Nothing to complain about

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over

Insurance is very expensive. Car was booked for 12:00 but because of some technical issue was provided only after 2 hours wait. As a compensation - free GPS was provided (pretty useless when everybody have smart phones)

Rental operator (Locauto) is not releasing the full amount of deposit despite car has been returned in perfect conditions and full fuel tank (???).

I clarified prior to booking the car to make sure that I can drive the car into Bosnia and I even clarified again when I picked up the car. Everyone said there won't be any issues, but I was not able to enter Bosnia when I came to the boarder. It's in the law that a original green card is needed to enter Bosnia. Alamo just gave me a copy and said it will be good enough. I had to leave the car and get a taxi to Bosnia and rent another car. I do want a refund on the car.

No issues, smooth car pickup process

No issues

Très longue attente pour récupérer le véhicule à notre arrivée. La personne est particulièrement aimable mais il en faudrait deux pour plus d'efficacité et éviter ce désagrément qui nous a vraiment retardées

Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Simple to book on the app.

I waited for almost an hour at the counter to pick up the car. Even though I booked a "mini van" category, I only got a station wagon, which is an inferior category.

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

I have a visa credit card which I have used as a credit card for decades. They insisted it was a debit card and would not accept it forcing my husband who does not know how to drive stick shift to pay with his card as an extra driver. Our fee was quite a bit higher because of this.

At drop off the worker found a tiny scratch on the PLASTIC hubcap. It was hard to even see and now Alamo is going to charge me 140 euro. Will never use Alamo again.

The wait in Rome picking car up was a little long...close to an hour. There were only two agents and many customers.

Booked a 7 seater because we are a big family 2 adults 4 children. On arrival I was informed that a 7 seater was not available. Largest vehicle they had was an estate. They advised booking another vehicle however only one adult can drive. Fortunately we were with friends so we were able to do some shuffling about. On returning the vehicle I enquired if there are 7 seater vehicles available and was informed no.

We arrived at 11pm and we were asked to pay a late pick up fee of 40 Euros, I couldn’t believe this (this is in small lines in the bottom of the confirmation) but I couldn’t believe it.

Nice and easy. Good customer service

Easy to locate the checkout counter and actual vehicle. The back seats were a bit dirty, the car was great and we didn’t have any issues.

The guys asked for signature about car condition before I actually saw a car. But they work fast maybe because of that, not spending extra time. Also they offered me bigger car, witch was a good choice.

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Amazing