MELBOURNE CAR RENTAL REVIEWS

The car was great and very easy to get used to.

The car service that was being used was not as clear as it could have been.

Good as always. Clean and reliable and flexible service.

Much cheaper than other websites so we were skeptical at first but it worked out well and Europcar provided the car with no issues.

Pros: Good value for money. Cons:The wait at the airport was quite long. While other operators came in more frequently the Ace Rental pick up van frequency was not good, may be because it was a public holiday that day.

Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.

I found this site very well priced compared to other website which provide similar car rent services. In-fact for the same car service provider EasyRentcars provide a much better price (including for Full-protection insurance which covers all the things). I have bookmarked the link to use it again.

Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.

Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.

You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.

Was given a Nissan x-Trial during the collection of the vehicle. Internal cleanliness of the vehicle could be improved as the was dirty with the floor mat full of sands.

good booking platform, allow comparison of vehicle rental price with full range of vehicles available.

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.

The car exceeded our expectations and was very economical on gas

Very helpful staff. Nice upgrade in vehicle

Firefly in Melbourne Airport (MEL) is partner of Hertz, please go to pick up Hertz counter.

Very good support and response quickly.

All good.

When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end

The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.

Only problem we found, guy came to pick us up from Airport can’t speak English properly, really hard to understand...

Exceeded expectations Free upgrade to a Nissan X Trail which was near new

Easy to use

Car was great, low km corrola. Service was exce

Easy. Helpfiul. Good value

It was a challange to fune drop off Avis station in Sydney. Please do more round signs to guide directly to the station.

Ended up paying a huge amount to rent a Toyota Yaris for several hours. Appear to have been overcharged and still waiting to hear back from someone at carhood to let me know what’s going on. Really put a dampener on the whole day