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Europcar, Melbourne Southern Cross Station Car Rental

Europcar 1000+ ratings, 9 reviews

Melbourne, Victoria, Australia

8.1 / 10 Very Good

Europcar - Melbourne Southern Cross Station Information, Car Rental Instructions & Policies

Store Location

SOUTHERN CROSS STATION - SPENCER ST

Telephone

+61 (0) 3 99206488

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Please refer to the local information to pay the out-of-hours charge of the car return store.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -12:00
08:00 -12:00
08:00 -17:00
08:00 -12:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -12:00
08:00 -17:00
08:00 -12:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 10030-60

Land Rover Discovery Sport (inc Gps)

Mercedes Benz A200

Bmw X5

Bmw X1 Xdrive 25i (inc Gps)

Bmw 2 Series Convertible (inc Gps)

Mercedes Gla 180

Chevrolet Camaro Convertible

Audi A4 Auto-diesel

Mercedes Benz Cla 200

L Volvo Xc60

Bmw X5 Xdrive 30d (inc Gps)-diesel

Pack up ^
AUD 10015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, DinersClub, AMEX

Visa Master DinersClub AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Land Rover Discovery Sport (inc Gps), Mercedes Benz A200, Bmw X5, Bmw X1 Xdrive 25i (inc Gps), Bmw 2 Series Convertible (inc Gps), Mercedes Gla 180, Chevrolet Camaro Convertible, Audi A4 Auto-diesel, Mercedes Benz Cla 200, L Volvo Xc60, Bmw X5 Xdrive 30d (inc Gps)-diesel

Car rental with debit cards is also accepted and listed as below: Visa, Master

Visa Master

UnionPay,Visa Electron,DinersClub,Maestro,JCB,Debit Mastercard,Discover,Visa Debit,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 27 - 41.5459464 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
AUD 13.32/day
capped at AUD 93.25
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 20.72/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 11/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 10.89/day
capped at AUD 70
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 10/week
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
AUD 15/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Depending on car models, bringing rental cars to below countries is allowed and free of charge:
Representative Car Models Islands

Mercedes Classe V

Chevrolet Camaro Convertible

Griffiths Island

While travelling on a ferry or barge, the vehicle is not covered by the Damage Liability Fee. The customer is fully responsible for any damage that occurs to the vehicle or damage caused by the vehicle while it is on the ferry. This includes submersion, in the event of the ferry/barge sinking.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
North Stradbroke Island, South Stradbroke Island, Bruny Island, Magnetic Island, Mornington Peninsula, Phillip Island, Kangaroo Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to the Australian islands that are not listed in Free of Charge, Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Melbourne City Heliport

7 mi from Essendon Airport

12 mi from Melbourne Airport

Railway Stations

0.1 mi from Southern Cross Station

0.5 mi from Flagstaff Train Station

0.8 mi from Flinders Street Station

Hotels

0.1 mi from Dreamhome Service Apartment 568 Collins

0.1 mi from Southern Cross Serviced Apartments

0.1 mi from DreamHost at Collins 49

Other Landmarks

0.8 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -37.8183 144.9527

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.1 / 10 Very Good

  • Vehicle condition: 8.6
  • Vehicle cleanliness: 7.5
  • Spaciousness: 8.8
  • Counter staff: 7.1
  • Pick-up location: 8.0
  • Drop-off location: 8.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • S.Dyer

    Melbourne

    9.8 /10 Excellent

    Reviewed: April 6, 2020

    Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation.
    Dislike: A little slow at pick up due to only 1 staff member on duty.
    Read More >
  • R.Cerven

    Melbourne

    7 /10 Good

    Reviewed: April 6, 2020

    The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.
    Read More >
  • Graham of Perth

    Melbourne

    7 /10 Good

    Reviewed: April 6, 2020

    The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..
    Read More >
  • Anonymous

    Melbourne

    5.3 /10 Average

    Reviewed: April 6, 2020

    The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.
    Read More >
  • C.Kong

    Melbourne

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.
    Read More >
  • Leanne

    Melbourne

    7.3 /10 Good

    Reviewed: April 6, 2020

    Southern cross station branch of Europcar office is small and service is just Moderate. We have to collect our booster seats from another branch due to the agent’s some mistake. The car is ready to collect and it only spend about 15-30 mins but because they didn’t have booster seat so we have to collect it from another branch and it spend us extra 45 mins. Cleanliness of car is moderate, it’s kind of dusty inside and the car we got is overdue service of 5000km which they said it’s alright. Anyhow we didn’t have any prob of car thru our journey and trip. We didn’t get Kia carnival as we booked but we got Mercedes Benz Valente, people mover car without auto car door. It’s kind of hard to push.
    Read More >
  • C.Tek

    Melbourne

    9 /10 Excellent

    Reviewed: April 6, 2020

    They tried to sell me another 3rd party car insurance coverage. They should hv check properly that it’s alteady fully covered and included in EasyRentCars package instead. I hv to tell them to check twice and insist I hv already bought one. And they credit in my card additional aud 100 for additional cost for road tolls , parking etc. ie aud320+aud100. Feel quite uneasy about this size easyrentcars stated I Only hv to pay aud320 as stated in the email.
    Read More >
  • Kenny Lim

    Melbourne

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Great car, clean and fast pick-up.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: April 6, 2020

    Friendly counter staff but as it was a holiday weekend, it took a bit longer than expected to get the car.
    Read More >
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