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Firefly, Melbourne Airport Car Rental

Firefly 1000+ ratings, 10 reviews

Melbourne, Victoria, Australia

9.1 / 10 Excellent

Firefly - Melbourne Airport Information, Car Rental Instructions & Policies

Store Location




Pickup from Branch or Car Park & After Hours Pickup

The Firefly - Melbourne Airport car rental location is in terminal

You can walk to the counter of Firefly - Melbourne Airport car rental.

The service is from Hertz, the business partner of Firefly. The counter is located in the airport. Please follow the guidelines of the airport and pick up the car at the counter. Between 10pm and 7am please bypass Terminal counters and go directly to car park office for vehicle collection.

Return to the Store, Car Park or Key Box & After Hours Return

Hertz counter is located on the ground floor of the At Terminal T1 T2 T3 Car Park. Please notice the sign called "Car Rental Return" and return the car at the car park. Any questions please call the branch.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:30 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00


Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD 300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master, AMEX

UnionPay Visa Master AMEX

Discover,JCB,DinersClub are not accepted.


Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver Age Requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of AUD 16.5 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
To be confirmed
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 14.3/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 64.9/day

Cross Border

To be updated

Cross Islands


Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.


Taking rental cars to following islands is not allowed:
Fraser Island, Magnetic Island, Moreton Island, North Stradbroke Island, Daydream Island, Rottnest Island, Cockatoo Island, Tasmania, Bruny Island, Brampton Island, Horn Island, DayDream Island


Collision Damage Waiver Excess:

AUD 7000-8700

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks


0.5 mi from Melbourne Airport

4.6 mi from Essendon Airport

11.9 mi from Melbourne City Heliport

Railway Stations

11.4 mi from Flagstaff Train Station

11.5 mi from Southern Cross Station

11.9 mi from Parliament Train Station


Nearby PARKROYAL Melbourne Airport

Nearby PARKROYAL Melbourne Airport

0.2 mi from Holiday Inn Melbourne Airport

Other Landmarks

12 mi from Federation Square

Map view of Firefly Store Location
coordinates: -37.670578 144.850134

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 9.1 / 10 Excellent

  • Vehicle condition: 9.0
  • Vehicle cleanliness: 8.2
  • Spaciousness: 9.4
  • Counter staff: 8.8
  • Pick-up location: 9.6
  • Drop-off location: 9.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • R.Muhammad


    10 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Like: Car in good condition
    Dislike: Every thing is ok
    Read More >
  • N.Talai Leausa


    10 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Like: Simple and easy!
    Read More >
  • C.Chomprasop


    9.3 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Firefly in Melbourne Airport (MEL) is partner of Hertz, please go to pick up Hertz counter.
    Read More >
  • C.Tan


    6.3 /10 Average

    Reviewed: Monday, October 3, 2022

    I would appreciate if customer service would concentrate on doing her job rather than talking to her other colleagues while handling me. Its kinda rude & unprofessional! Wasted a lot of my time!
    Read More >
  • S.M


    7.7 /10 Good

    Reviewed: Monday, October 3, 2022

    The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts
    Read More >
  • A.Taylor


    8.7 /10 Very Good

    Reviewed: Monday, October 3, 2022

    Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage
    Read More >
  • S.Weber


    10 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.
    Read More >
  • J.Shah


    9.7 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.
    Read More >
  • C.LI


    10 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Kind staff and convenient service.
    Read More >
  • M.Choong


    9.6 /10 Excellent

    Reviewed: Monday, October 3, 2022

    Like: Polite and efficient staff!
    Dislike: I think the scratches on the car should be fixed before handing over to new rentee.
    Read More >
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