We booked for Toyota RAV but we were given Havel. There were few RAVs (non Hybrid) at the parking spot awating for pickup and we do not understand why we are not alloted. This is the 2nd time we have booked Toyota Rav but not given one.
“Car size was good except for the shaky steering wheel and worn out tire, posing safety concern.”
About Auz Rental Cars:8.0/10
The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm.
At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel.
Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.
Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.
Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.
About QEEQ:10.0/10
Rebooked using the price drop protector. Super worth it.
“Better spend your money else way if you have a choice.”
About Aucar:6.0/10
Car was very dirty.
Milleage are very high around 160K
It quite stressful to drive, No comfort at all. The steering you need to hold tight all the time otherwise it will bring you to hell.
Car’s capacity and cleanliness exceeded our expectation. Now we want to buy same car as we rented lol
About QEEQ:10.0/10
Fastest and very helpful responses.
The most impressive service was rebooking according to prices changing.
we would love to recommend qeeq to my friends
Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom
About QEEQ:10.0/10
I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future.
The website should be more specific and clear when offering this opition to the client!
I was served by Karen at Bargain, Melbourne Airport, she was friendly, professional and provided me with all the help and queries that I needed. The vehicle that we had collected was very clean and there was even a slip showing us when the vehicle was last checked and serviced. Collecting and returning of vehicle was very quick and seamless (unless, of course, many other people were in the same queue as you). I would recommend getting your rental vehicle from Bargain.
About QEEQ:10.0/10
Qeeq is very helpful in providing car rental comparisons across multiple rental companies, I was fortunate enough to get an even cheaper price after booking as the Price Drop Protector worked its magic! I send a couple of questions through its customer service portal and the responses were very very prompt (less than an hour).
What could have been better? -> If the price-drop difference refund could be returned to me faster, as I was advised that the price difference will be refunded after I drop off the car around 10 working days. But all in all, I would consider to book through Qeeq in the future.
“I would like a full refund as the vehicle provided was heavy and consumed more fuel to Sydney.”
About Apex:2.0/10
Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!!
Apex staff refused to honour the reservation despite several requests.
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
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