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Last updated on: July 24, 2024
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Map View of Car Rental Locations in Auckland
EZU
8.3/10
Thrifty
8.3/10
Budget
8.2/10
YESAWAY
8.3/10
RentalCars247
9.0/10
ACE Rental Cars
8.6/10
Europcar
8.6/10
Ezi
8.7/10
Yes Rentals
8.5/10
A Rentals
8.8/10
Hertz
8.5/10
Great Rentals
8.3/10
Shouqizuche
7.4/10
Autounion
6.9/10
Apex
8.1/10
AVIS
8.5/10
TOP RENTAL
9.7/10
SNAP
8.4/10
MODE
6.2/10
Enterprise
6.0/10
Bargain Rental Cars
7.6/10
GO Rentals
9.0/10
Discount Car Rentals
7.7/10
Drive NZ
6.8/10
Alamo
8.1/10
Elite Trip
8.6/10
Dollar
8.2/10
NZ Zuche
9.0/10
SCOTTIES
6.4/10
Cheapa Campa
9.0/10
Jucy
8.2/10
Lovetrip
8.1/10
JD Rental
8.2/10
Firefly
8.6/10
GOLDCAR
6.3/10
AERODRIVE
8.6/10
Mint Rentals
8.1/10
Ingham
5.5/10
LETZ
10.0/10
HITCH Car Rentals
8.0/10
RIGHT CARS
6.6/10
NU Car
6.3/10
apollo_motorhome
6.6/10
East Coast
7.3/10
ABELL
8.4/10
Pure Discovery
8.9/10
NZI
6.6/10
APOLLO
7.7/10
Keddy by Europcar
10.0/10
ETRIP
8.9/10
Interrent
9.4/10
britz_motorhome
8.0/10
Reviewed: July 14, 2024
I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.
Reviewed: July 12, 2024
Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.
Reviewed: May 28, 2024
Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.
Reviewed: July 24, 2024
The process was very slow and the waiting time was long. We booked a Mazda 5, but they gave us an MG instead, which was extremely difficult to drive! I've never driven such a hard-to-handle car before. There was no response when pressing the accelerator the first time, and the second time it just shot forward. Luckily, the roads in Auckland are wide and easy to drive on. If we had to drive on mountain roads in Queenstown, it would be terrifying. Next time, I will insist on not changing the car.
Reviewed: July 14, 2024
Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.
Reviewed: July 7, 2024
The staff provided excellent service, and the procedures were simple.
Reviewed: July 24, 2024
Very satisfied. I bought full insurance, and there was hardly any inspection during the return.
Reviewed: April 5, 2024
Overall good, but the car had a glitch once; it couldn't start or lock for about ten minutes, then it fixed itself. It was a bit awkward.
Reviewed: March 24, 2024
Pretty good, no unnecessary talk. They handed over the car directly and I just returned the keys when dropping off.
Reviewed: March 2, 2024
Called for pickup, the response wasn’t very quick. After returning the car, I had to wait for 15 minutes with no one available to take me to the airport.
Reviewed: March 2, 2024
Called for pick-up, the response was not very quick. However, after returning the car, had to wait for 15 minutes at the airport with no one coming to pick us up.
Reviewed: July 21, 2024
Average. Cannot be reached with a domestic phone card, only a New Zealand phone can connect. It's inconvenient.
Reviewed: July 7, 2024
Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.
Reviewed: June 21, 2024
The pickup process was smooth, and the condition of the car was great.
Reviewed: January 16, 2024
The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
Reviewed: July 20, 2024
Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
Reviewed: June 19, 2024
The staff didn't explain clearly and added the cost of a full tank of fuel, but it was refunded after negotiation.
Reviewed: June 10, 2024
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
Reviewed: March 23, 2024
This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.
Reviewed: July 15, 2024
The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.
Reviewed: June 21, 2024
Quite a good company, easy to communicate with, good service.
Reviewed: June 7, 2024
低価格ですが、十分しっかりした車でした。 パックモニターの明るさが低めでしたが、車の年数から仕方ないでしょう。 ハイブリッドなので、ガソリン節約できました。
Reviewed: June 6, 2024
My first time renting a car abroad was an extremely satisfying experience. The most crucial part of a good car rental is the smoothness of the return process. When I returned the car, they just gave it a quick check and refunded my deposit. A good and reliable rental company meets this criteria. Plus, there were small gifts!
Reviewed: May 26, 2024
Overall quite satisfied. The car was a bit old, but in decent condition.
Reviewed: July 8, 2024
The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.
Reviewed: March 27, 2024
Satisfied, they provide self-driving regulations training.
Reviewed: November 30, 2023
Yes, but my Hertz gold card membership was not conveyed to Hertz via Qeeq.
Reviewed: February 28, 2024
Called them after landing, and they arrived promptly. Very convenient.
Reviewed: June 19, 2024
The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.
Reviewed: February 26, 2024
Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.
Reviewed: November 21, 2023
This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.
Reviewed: June 15, 2024
The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.
Reviewed: June 7, 2024
Great experience, very honest. I didn't inspect the car at pickup, and at return they found a crack in the glass. I was a bit nervous since I didn't buy extra insurance, but the staff who handled my rental quickly clarified that it was caused by the previous renter and assured me it wasn't my fault. This shows the company is very trustworthy. Kudos!
Reviewed: May 22, 2024
特にAutounion 自体に問題はありませんでした。問題はQEEQの資料に書いてあったAutounionの住所が間違っていたことです。車返却の為に早朝ナビの案内に従って行ったら、全く違う所に到着しました。そこにいたトラックの運転手に住所を見せたらここに間違いないという。QEEQに記載の住所が間違っていることが明確になり、私達は大変焦りました。帰国フライトは10:05で余裕なし。やむを得ず近くを走り回って偶然Autounionを見つけて事なきを得ました。但しこれはQEEQの問題でAutounionの問題ではないと思います。
Reviewed: May 10, 2024
The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.
Reviewed: May 24, 2024
I am very satisfied with this car rental experience.
Reviewed: May 3, 2024
The process was quick and easy. The service was excellent and very satisfying.
Reviewed: May 1, 2024
Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.
Reviewed: March 30, 2024
清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。
Reviewed: March 25, 2024
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
Reviewed: May 22, 2024
The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!
Reviewed: May 11, 2024
Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.
Reviewed: May 11, 2024
Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.
Reviewed: March 26, 2024
The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.
Reviewed: April 19, 2024
Communication was smooth, the attitude was great, and they were very responsible.
Reviewed: March 25, 2024
Top Rental were great to deal with. Prompt pickup, near new vehicle, easy dropoff and no pressure to buy unwanted insurance.
Reviewed: February 29, 2024
On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.
Reviewed: February 28, 2024
They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
Reviewed: February 21, 2024
The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
Reviewed: May 6, 2024
The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.
Reviewed: February 18, 2024
Overall, the process felt very slow. I called right after landing, and after half an hour, no one came to pick me up. I ended up taking a taxi to the store myself. This was my third car rental in New Zealand, and this company had the slowest service. Make sure to read reviews on Zuzuche carefully.
Reviewed: January 3, 2024
We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.
Reviewed: January 2, 2024
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
Reviewed: July 28, 2023
It's been half a month since I returned the car. There was a small scratch on the front bumper. Initially, they estimated the cost to be between 100 to 200 NZD and said it would be settled within 5 to 7 working days, after which the remaining deposit would be refunded. So far, I have no idea how much I have been charged, they haven't sent me an invoice, and my deposit of over 3000 NZD hasn't been returned!
Reviewed: March 10, 2024
No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!
Reviewed: March 2, 2024
More than happy with everything and staff very friendly and helpful.
Reviewed: February 28, 2024
Staff were knowledgable, efficient and polite. Car lived up to all expectations. Overall a great experience.
Reviewed: February 20, 2024
Very good, overall very satisfied, the staff was very nice.
Reviewed: April 12, 2024
Charged extra pick-up fees without permission or notification
Reviewed: March 8, 2024
Credit Card blocked up with excessive insurance excess hold. Told it will take unto ten day for the block to be removed
Reviewed: March 5, 2024
Very easy to deal with, everything went smoothly apart from directions to pick up point, should say once out of the airport go straight across the road and through undercover walkway, not just follow undercover walkway as this goes to the right as well.
Reviewed: February 16, 2024
Foreign company, though I couldn't understand everything.
Reviewed: April 8, 2024
Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.
Reviewed: March 20, 2024
The car was still being prepared when we arrived. Had to wait 60 minutes for the car Valet process to complete
Reviewed: March 1, 2024
The car could have been a little cleaner. Staff did not use sheet to locate dents and scratches. I took my own photos
Reviewed: February 29, 2024
Car had a slight foul smell.. but this went away after a while. Older vehicle but worked well
Reviewed: April 27, 2021
Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.
Reviewed: December 6, 2020
We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.
Reviewed: January 9, 2020
Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!
Reviewed: December 12, 2019
オークランド国際空港インターナショナルターミナルの7番出口前からピックアップと書いていたが、7番出口は工事中であった。 30分ほど彷徨いやっとピックアップ場所を見つけた。9番出口から横断歩道を2つほど渡った先であった。事前に知らせて欲しかった。
Reviewed: March 15, 2024
Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.
Reviewed: February 27, 2024
Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.
Reviewed: January 13, 2024
The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)
Reviewed: January 12, 2024
Great service without any additional sales pitches. The car was in very good condition with over 10,000 kilometers on it.
Reviewed: January 17, 2020
The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!
Reviewed: March 7, 2024
The car was great, I was upgraded to a larger vehicle.
Reviewed: March 6, 2024
Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.
Reviewed: March 2, 2024
車両は小型SUV(Kia Niroと同等クラス)ではなく、ガソリン車のKia Sentosでした。スタッフの説明は「Busy seasonだから」 ほぼ新車(走行距離3126km)で良かったけど、ハイブリッドのつもりだったのでガソリン代が2倍以上かかった。 あとdollarはHertz/Thifty系列だと知らず店舗カウンターを見つけられず、やむなく他の店舗スタッフに聞いて分かった。
Reviewed: February 18, 2024
The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.
Reviewed: November 29, 2023
Overall service was excellent, exceeded expectations, very satisfied with this car rental
Reviewed: September 21, 2023
It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.
Reviewed: August 18, 2023
The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.
Reviewed: January 14, 2020
The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.
Reviewed: November 21, 2019
This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ
Reviewed: December 8, 2022
The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.
Reviewed: January 7, 2018
Excellent staff, enthusiastic, polite, and attentive.
Reviewed: April 1, 2020
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
Reviewed: March 13, 2020
It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport
Reviewed: March 11, 2020
Collected from airport ok but I felt rushed during checkin procedure
Reviewed: March 8, 2020
Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental
Reviewed: August 24, 2019
The car was delivered to the hotel a day in advance. They brought both a child seat and a booster seat for me to choose from. Very good service.
Reviewed: February 24, 2019
Simple rental procedure, pickup at the airport.
Reviewed: January 25, 2019
No professional inspection was performed during pickup and drop-off. The car model was old and worn out. After confirming and signing the return with the customer, they unilaterally requested the customer to pay a cleaning fee without any proof, lacking effective communication and basic respect for the customer. This was a very poor experience.
Reviewed: February 5, 2020
Their pickup counter staff are horrible! He requested 50 NZD bribe!
Reviewed: March 3, 2020
The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!
Reviewed: February 4, 2020
Aerodrive is a great company with a great staff!!
Reviewed: January 28, 2020
Good car although slightly less than what i expect. The reception was very helpful.
Reviewed: October 24, 2019
カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。
Reviewed: September 17, 2019
Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.
Reviewed: February 21, 2020
Despite booking and prepaying months before we were given a very old car (HDS 863) in poor condition, the only one available. With one bald tyre, worn windscreen wipers and a loose front spoiler we consider it to have been unroadworthy. The air conditioning didn't work properly either. At least it didn't break down. We complained to Mint Rentals who agreed to top up the fuel tank at no cost to us as we had problems with the nearest pump. We were told this car was the best we could expect at peak season for a budget price but the cheaper car we had just hired in South Island was so much better.
Reviewed: February 11, 2020
The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.
Reviewed: December 7, 2019
The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.
Reviewed: October 20, 2019
After hour shuttle drivers had no idea to pick us up. We called 4x and drivers even refused to take us! After 2 hours we finally found a after hour driver who would drive us!
Reviewed: September 10, 2019
Not the fanciest car but it got the job done. Super value.
Reviewed: December 31, 2019
There was a car to pick us up at the airport, and the rental process went smoothly.
Reviewed: January 30, 2020
the staff are very friendly, the car is in good condition, the location is easy to find. thank you
Reviewed: January 19, 2020
I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.
Reviewed: June 20, 2019
The staff were friendly and great. Excellent value for money.
Reviewed: May 17, 2019
The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.
Reviewed: May 3, 2019
The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.
Reviewed: January 3, 2020
!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.
Reviewed: July 23, 2019
A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.
Reviewed: December 26, 2019
The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.
Reviewed: December 9, 2019
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
Reviewed: December 12, 2019
A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.
Reviewed: November 12, 2019
The front desk staff was quite unpleasant through the experience and continually told me that I needed the more expensive insurance even though I consistently told them I didn’t want it
Reviewed: April 13, 2019
The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.
Reviewed: August 16, 2018
Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,
Reviewed: September 23, 2019
The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.
Reviewed: June 1, 2019
They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm
Reviewed: March 17, 2018
Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.
Reviewed: October 13, 2015
The company is managed entirely by an elderly lady. Overall, it's quite good.
Reviewed: October 13, 2015
The actual car rental provider was not Abell, not sure why.
Reviewed: February 27, 2019
Small car but just great for this trip. Low fuel consumption.
Reviewed: May 25, 2018
They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.
Reviewed: February 16, 2018
On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.
Reviewed: January 8, 2018
Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.
Reviewed: January 1, 2018
Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up
Reviewed: November 11, 2018
The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.
Reviewed: August 29, 2018
Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.
Reviewed: October 23, 2017
This company operates with Hertz at Auckland Airport, but the signage is unclear.
Reviewed: June 25, 2017
Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.
Reviewed: September 4, 2018
Like: Upgraded to Ford Forerunner
Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.
Reviewed: December 10, 2017
Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.
Reviewed: November 14, 2017
Like: I loved the car, excellent service, recommend to everybody
Dislike: There was nothing wrong
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