I would advise against using EZU's services in the future. Their cars all have over 100,000 kilometers. I rented a Reiz but got a Camry with 150,000 kilometers. This model is not even seen in the domestic market anymore.
Overall service meets the average standard. The car was clean and in good condition. The rental company is a local small business run by Chinese, but the service was slightly pushy and a bit arrogant. Overall evaluation: market average, could choose again.
Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t.
Car was old, 87000k’s on it and badly damaged all round the vehicle.
Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.
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