We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.
About QEEQ:8.0/10
We'd have liked more clear understanding that we were booking through a third party...
Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
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Erin M
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