CAR RENTAL REVIEWS ON MODE AT AUCKLAND INTERNATIONAL AIRPORT, AKL

We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.

We'd have liked more clear understanding that we were booking through a third party...

Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.

Based on the reviews

The initial service was good, but there were some issues later on: firstly, repeated charges. I had paid the parking fee during the car rental and kept proof of the transaction, informing the rental company, but they still deducted parking fees and handling fees multiple times; secondly, illegal overdue charges. Customer service had informed me that the relevant fees would be deducted from the deposit within a week of returning the car. Five days after returning the car, the deposit was refunded to my account, but 15 days later, without notifying me, the fee was directly deducted from my credit card; thirdly, ignoring and not resolving customer-reported issues. After I reported the issues of repeated, overdue, and illegal deductions via email as required by the company, I have yet to receive any feedback or solutions. They just keep telling me to wait for notifications, completely disregarding customer needs.

Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.

Overall, the process felt very slow. I called right after landing, and after half an hour, no one came to pick me up. I ended up taking a taxi to the store myself. This was my third car rental in New Zealand, and this company had the slowest service. Make sure to read reviews on Zuzuche carefully.

Very positive experience overall, MODE helped to make my trip very easy and enjoyable.

I reserved the car for 5:30 PM, but the rental company closed at 5:00 PM and charged me an extra 50 NZD. They didn't wait for me, and since we were unfamiliar with the place, we spent 40 NZD on a taxi to their office, only to find no one there! Instead, they left the car keys at a hotel front desk for me to pick up. There were no buses or taxis nearby, making it almost impossible to get there. Thankfully, we met a Chinese employee from another rental company who saw our plight and kindly drove us to the hotel, so we could finally get the car.

I had scheduled to pick up the car at 5:30 PM, but the rental company closed at 5 PM, charging me an extra 50 NZD. They didn't wait for me though. We were unfamiliar with the area, spent 40 NZD on a taxi to get to their office, and found no one there! Instead, they left the car key at a hotel front desk for me to pick up. There was no public transit or taxis nearby, making it impossible to reach. Luckily, we met an employee from another car rental company who helped us out of sympathy and took us to the hotel, and we finally got the car.

The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.