31 Car Rental Brands at Auckland International Airport (AKL)

Reviewed: July 24, 2024

Very good

Reviewed: July 14, 2024

I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.

Reviewed: July 12, 2024

Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.

Reviewed: July 4, 2024

Satisfied

Reviewed: May 27, 2024

Satisfied, very satisfied.

Reviewed: July 24, 2024

The car pickup was very smooth.

Reviewed: July 23, 2024

Okay

Reviewed: May 28, 2024

Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.

Reviewed: May 2, 2024

Very satisfied

Reviewed: May 2, 2024

Very satisfied

Reviewed: July 24, 2024

The process was very slow and the waiting time was long. We booked a Mazda 5, but they gave us an MG instead, which was extremely difficult to drive! I've never driven such a hard-to-handle car before. There was no response when pressing the accelerator the first time, and the second time it just shot forward. Luckily, the roads in Auckland are wide and easy to drive on. If we had to drive on mountain roads in Queenstown, it would be terrifying. Next time, I will insist on not changing the car.

Reviewed: July 14, 2024

Very satisfied, very convenient.

Reviewed: July 14, 2024

Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.

Reviewed: July 12, 2024

No queues, relatively fast

Reviewed: July 7, 2024

The staff provided excellent service, and the procedures were simple.

Reviewed: July 24, 2024

Very satisfied. I bought full insurance, and there was hardly any inspection during the return.

Reviewed: July 2, 2024

Not bad

Reviewed: May 12, 2024

Long wait times in line

Reviewed: March 3, 2024

Very good

Reviewed: February 16, 2024

Satisfied

Reviewed: July 23, 2024

Satisfactory

Reviewed: April 5, 2024

Overall good, but the car had a glitch once; it couldn't start or lock for about ten minutes, then it fixed itself. It was a bit awkward.

Reviewed: March 24, 2024

Pretty good, no unnecessary talk. They handed over the car directly and I just returned the keys when dropping off.

Reviewed: March 2, 2024

Called for pickup, the response wasn’t very quick. After returning the car, I had to wait for 15 minutes with no one available to take me to the airport.

Reviewed: March 2, 2024

Called for pick-up, the response was not very quick. However, after returning the car, had to wait for 15 minutes at the airport with no one coming to pick us up.

Reviewed: July 21, 2024

Average. Cannot be reached with a domestic phone card, only a New Zealand phone can connect. It's inconvenient.

Reviewed: July 7, 2024

Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.

Reviewed: January 16, 2024

The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.

Reviewed: January 12, 2024

Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful

Reviewed: January 9, 2024

Car was great, staff was helpful,

Reviewed: July 20, 2024

Switched to a Ford Mustang Mach-E, and the condition was average.

We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)

Reviewed: June 10, 2024

Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.

Reviewed: April 19, 2024

Satisfied

Reviewed: March 23, 2024

This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.

Reviewed: February 4, 2024

Pretty good

Reviewed: July 15, 2024

The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.

Reviewed: June 30, 2024

Satisfied, very satisfied.

Reviewed: June 21, 2024

Quite a good company, easy to communicate with, good service.

Reviewed: May 5, 2024

Excellent

Reviewed: April 22, 2024

Extremely satisfied!

Reviewed: July 14, 2024

Totally excellent

Reviewed: June 7, 2024

低価格ですが、十分しっかりした車でした。 パックモニターの明るさが低めでしたが、車の年数から仕方ないでしょう。 ハイブリッドなので、ガソリン節約できました。

Reviewed: June 6, 2024

My first time renting a car abroad was an extremely satisfying experience. The most crucial part of a good car rental is the smoothness of the return process. When I returned the car, they just gave it a quick check and refunded my deposit. A good and reliable rental company meets this criteria. Plus, there were small gifts!

Reviewed: May 26, 2024

Overall quite satisfied. The car was a bit old, but in decent condition.

Reviewed: May 7, 2024

Not bad

Reviewed: July 8, 2024

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

Reviewed: May 12, 2024

Very satisfied, loyal customer.

Reviewed: March 30, 2024

Extremely satisfied

Reviewed: March 27, 2024

Satisfied, they provide self-driving regulations training.

Reviewed: March 27, 2024

Very satisfied, great service

Reviewed: July 7, 2024

Simple, quick, and convenient.

Reviewed: April 16, 2024

satisfied

Reviewed: August 23, 2023

I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

Reviewed: August 2, 2023

The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

Reviewed: February 16, 2023

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.

Reviewed: June 21, 2024

Excellent

Reviewed: May 18, 2024

Satisfied!

Reviewed: March 31, 2024

Very good.

Reviewed: March 20, 2024

Good quick service .

Reviewed: February 28, 2024

Called them after landing, and they arrived promptly. Very convenient.

Reviewed: June 15, 2024

The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.

Reviewed: June 7, 2024

Great experience, very honest. I didn't inspect the car at pickup, and at return they found a crack in the glass. I was a bit nervous since I didn't buy extra insurance, but the staff who handled my rental quickly clarified that it was caused by the previous renter and assured me it wasn't my fault. This shows the company is very trustworthy. Kudos!

Reviewed: May 22, 2024

特にAutounion 自体に問題はありませんでした。問題はQEEQの資料に書いてあったAutounionの住所が間違っていたことです。車返却の為に早朝ナビの案内に従って行ったら、全く違う所に到着しました。そこにいたトラックの運転手に住所を見せたらここに間違いないという。QEEQに記載の住所が間違っていることが明確になり、私達は大変焦りました。帰国フライトは10:05で余裕なし。やむを得ず近くを走り回って偶然Autounionを見つけて事なきを得ました。但しこれはQEEQの問題でAutounionの問題ではないと思います。

Reviewed: May 10, 2024

The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.

Reviewed: May 5, 2024

Extremely satisfied

Reviewed: May 24, 2024

I am very satisfied with this car rental experience.

Reviewed: May 1, 2024

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Reviewed: March 30, 2024

清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。

Reviewed: March 25, 2024

Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.

Reviewed: March 22, 2024

when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.

Reviewed: May 22, 2024

The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!

Reviewed: May 11, 2024

Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

Reviewed: May 11, 2024

Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.

Reviewed: March 26, 2024

The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.

Reviewed: March 19, 2024

Efficient

Reviewed: May 19, 2024

Excellent service

Reviewed: April 19, 2024

Communication was smooth, the attitude was great, and they were very responsible.

Reviewed: March 25, 2024

Top Rental were great to deal with. Prompt pickup, near new vehicle, easy dropoff and no pressure to buy unwanted insurance.

Reviewed: March 15, 2024

Very satisfied

Reviewed: March 9, 2024

Very easy to deal with with will use again

Reviewed: May 12, 2024

Decent

Reviewed: February 29, 2024

On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.

Reviewed: February 28, 2024

They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?

Reviewed: February 21, 2024

The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.

Reviewed: February 13, 2024

Average

Reviewed: April 16, 2024

Satisfied

Reviewed: April 14, 2024

Counter staff were great. Car was ok.

Reviewed: March 10, 2024

No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!

Reviewed: March 2, 2024

More than happy with everything and staff very friendly and helpful.

Reviewed: February 28, 2024

Staff were knowledgable, efficient and polite. Car lived up to all expectations. Overall a great experience.

Reviewed: February 20, 2024

Very good, overall very satisfied, the staff was very nice.

Reviewed: April 12, 2024

Charged extra pick-up fees without permission or notification

Reviewed: March 8, 2024

Credit Card blocked up with excessive insurance excess hold. Told it will take unto ten day for the block to be removed

Reviewed: March 5, 2024

Very easy to deal with, everything went smoothly apart from directions to pick up point, should say once out of the airport go straight across the road and through undercover walkway, not just follow undercover walkway as this goes to the right as well.

Reviewed: February 16, 2024

Foreign company, though I couldn't understand everything.

Reviewed: February 12, 2024

Renting a car was very convenient!

Reviewed: April 8, 2024

Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.

Reviewed: March 20, 2024

The car was still being prepared when we arrived. Had to wait 60 minutes for the car Valet process to complete

Reviewed: March 13, 2024

Very cheap and good service.

Reviewed: March 1, 2024

The car could have been a little cleaner. Staff did not use sheet to locate dents and scratches. I took my own photos

Reviewed: February 29, 2024

Car had a slight foul smell.. but this went away after a while. Older vehicle but worked well

Reviewed: March 18, 2024

Car ran great had no problems

Reviewed: April 27, 2021

Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.

Reviewed: December 6, 2020

We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.

Reviewed: January 9, 2020

Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!

Reviewed: December 12, 2019

オークランド国際空港インターナショナルターミナルの7番出口前からピックアップと書いていたが、7番出口は工事中であった。 30分ほど彷徨いやっとピックアップ場所を見つけた。9番出口から横断歩道を2つほど渡った先であった。事前に知らせて欲しかった。

Reviewed: March 15, 2024

Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.

Reviewed: February 27, 2024

Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.

Reviewed: January 13, 2024

The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)

Reviewed: January 12, 2024

Great service without any additional sales pitches. The car was in very good condition with over 10,000 kilometers on it.

Reviewed: December 2, 2023

All was reallygood!

Reviewed: March 12, 2024

Very satisfied

Reviewed: March 6, 2020

Satisfactory

Reviewed: January 17, 2020

The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!

Reviewed: March 6, 2024

Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.

Reviewed: March 2, 2024

車両は小型SUV(Kia Niroと同等クラス)ではなく、ガソリン車のKia Sentosでした。スタッフの説明は「Busy seasonだから」 ほぼ新車(走行距離3126km)で良かったけど、ハイブリッドのつもりだったのでガソリン代が2倍以上かかった。 あとdollarはHertz/Thifty系列だと知らず店舗カウンターを見つけられず、やむなく他の店舗スタッフに聞いて分かった。

Reviewed: February 11, 2024

Very satisfied

Reviewed: February 21, 2020

A little out from the airport but quick bus

Reviewed: February 21, 2020

A bit out of the airport but quick shuttle bus

Reviewed: November 21, 2023

This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.

Reviewed: July 7, 2023

We arrived and they were already closed.

Reviewed: July 3, 2023

It's okay

Reviewed: February 22, 2024

Waited 3 hours to get the car

Reviewed: February 26, 2024

Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.

Reviewed: February 18, 2024

The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.

Reviewed: November 29, 2023

Overall service was excellent, exceeded expectations, very satisfied with this car rental

Reviewed: September 21, 2023

It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.

Reviewed: August 18, 2023

The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.

Reviewed: November 10, 2022

Can’t complain

Reviewed: January 14, 2020

The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.

Reviewed: November 21, 2019

This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ

Reviewed: May 16, 2023

It's okay.

Reviewed: January 9, 2022

Pretty good.

Reviewed: December 8, 2022

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

Reviewed: October 27, 2022

I was happy. Thank you.

Reviewed: June 28, 2022

The staff at Jucy were great.

Reviewed: August 31, 2018

It was okay

Reviewed: January 7, 2018

Excellent staff, enthusiastic, polite, and attentive.

Reviewed: April 1, 2020

Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.

Reviewed: March 24, 2020

Excellent service and value.

Reviewed: March 13, 2020

It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport

Reviewed: March 11, 2020

Collected from airport ok but I felt rushed during checkin procedure

Reviewed: March 8, 2020

Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental

Reviewed: March 22, 2020

No comment

Reviewed: February 5, 2020

Their pickup counter staff are horrible! He requested 50 NZD bribe!

Reviewed: November 23, 2019

I got a new car with 357km odometer

Reviewed: March 3, 2020

The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!

Reviewed: February 25, 2020

Very professional

Reviewed: February 4, 2020

Aerodrive is a great company with a great staff!!

Reviewed: January 28, 2020

Good car although slightly less than what i expect. The reception was very helpful.

Reviewed: October 24, 2019

カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。

Reviewed: September 17, 2019

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Reviewed: February 21, 2020

Despite booking and prepaying months before we were given a very old car (HDS 863) in poor condition, the only one available. With one bald tyre, worn windscreen wipers and a loose front spoiler we consider it to have been unroadworthy. The air conditioning didn't work properly either. At least it didn't break down. We complained to Mint Rentals who agreed to top up the fuel tank at no cost to us as we had problems with the nearest pump. We were told this car was the best we could expect at peak season for a budget price but the cheaper car we had just hired in South Island was so much better.

Reviewed: February 11, 2020

The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.

Reviewed: December 7, 2019

The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.

Reviewed: October 20, 2019

After hour shuttle drivers had no idea to pick us up. We called 4x and drivers even refused to take us! After 2 hours we finally found a after hour driver who would drive us!

Reviewed: September 10, 2019

Not the fanciest car but it got the job done. Super value.

Reviewed: February 3, 2020

The pick-up and drop-off address was not accurate.

Reviewed: December 31, 2019

There was a car to pick us up at the airport, and the rental process went smoothly.

Reviewed: January 30, 2020

the staff are very friendly, the car is in good condition, the location is easy to find. thank you

Reviewed: January 19, 2020

I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.

Reviewed: July 7, 2019

Amazing service.

Reviewed: June 20, 2019

The staff were friendly and great. Excellent value for money.

Reviewed: May 17, 2019

The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.

Reviewed: May 3, 2019

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Reviewed: January 3, 2020

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Reviewed: January 2, 2020

OK

Reviewed: December 9, 2019

Light on fuel

Reviewed: December 4, 2019

Good car good service

Reviewed: July 23, 2019

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

Reviewed: December 26, 2019

The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.

Reviewed: December 9, 2019

Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.

Reviewed: December 12, 2019

A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.

Reviewed: October 16, 2019

Excellent service

Reviewed: October 2, 2019

Good

Reviewed: August 17, 2019

It's alright

Reviewed: August 18, 2017

Forcing full insurance, high deposit fees

Reviewed: September 23, 2019

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

Reviewed: June 1, 2019

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Reviewed: March 17, 2018

Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.

Reviewed: October 13, 2015

The company is managed entirely by an elderly lady. Overall, it's quite good.

Reviewed: October 13, 2015

The actual car rental provider was not Abell, not sure why.

Reviewed: June 10, 2019

Fairly quick service

Reviewed: April 13, 2019

The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.

Reviewed: September 20, 2018

Dislike: Insurance rate is high

Reviewed: August 16, 2018

Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,

Reviewed: July 16, 2018

Like: Could you please email to this address the invoice / receipt for the insurance cover we bought because we have unfortunately misplaced it and require it for our Business Trip expenses . - thank you
Dislike: well be back to live in our property near the beach

Reviewed: November 11, 2018

The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.

Reviewed: September 4, 2018

Like: Upgraded to Ford Forerunner Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.

Reviewed: August 29, 2018

Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.

Reviewed: October 23, 2017

This company operates with Hertz at Auckland Airport, but the signage is unclear.

Reviewed: October 11, 2017

Great car, smooth driving!

Reviewed: April 18, 2017

This car rental company seems inflexible and rigid. They forced us not to use the translated documents from the rental platform, so we couldn't complete the rental.

Reviewed: June 25, 2017

Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.

Reviewed: December 10, 2017

Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.

Reviewed: May 6, 2024

The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.

Reviewed: February 21, 2024

Based on the reviews

Reviewed: February 18, 2024

Overall, the process felt very slow. I called right after landing, and after half an hour, no one came to pick me up. I ended up taking a taxi to the store myself. This was my third car rental in New Zealand, and this company had the slowest service. Make sure to read reviews on Zuzuche carefully.

Reviewed: January 3, 2024

We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.

Reviewed: January 2, 2024

Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.

Reviewed: February 27, 2019

Small car but just great for this trip. Low fuel consumption.

Reviewed: May 25, 2018

They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.

Reviewed: February 16, 2018

On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.

Reviewed: January 8, 2018

Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.

Reviewed: January 1, 2018

Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up