41 Car Rental Brands at Auckland International Airport (AKL)

Reviewed: March 30, 2020

The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me

Reviewed: March 26, 2020

I did opt for a upgrade and I was very satisfied that vehicle

Reviewed: March 22, 2020

Staff were very helpful and courteous. I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️

Reviewed: March 12, 2020

The waiting time for the bond return is too long.

Reviewed: March 10, 2020

great service,pick up was on time and drop off was smooth even though it was very early in the morning

Reviewed: March 24, 2020

Excellent service and value.

Reviewed: March 13, 2020

It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport

Reviewed: March 11, 2020

Collected from airport ok but I felt rushed during checkin procedure

Reviewed: March 8, 2020

Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental

Reviewed: February 19, 2020

Awesome

Reviewed: March 22, 2020

No comment

Reviewed: February 5, 2020

Their pickup counter staff are horrible! He requested 50 NZD bribe!

Reviewed: November 23, 2019

I got a new car with 357km odometer

Reviewed: March 18, 2020

Vehicle was well used and worn inside and outdated. Had 153,000+ km. Was rough to drive as it was older and had issues with a seatbelt not working and a headlight out at night. Very dangerous.

Reviewed: March 13, 2020

特になし

Reviewed: February 28, 2020

Yes, can improve more

Reviewed: February 28, 2020

Great car, and value for money. Close to the airport.

Reviewed: February 20, 2020

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

Reviewed: March 11, 2020

We booked the collect time at 2pm, however we arrived there after 3pm but the car was still not ready, we'd waited more than 45 minutes, there were other peoples waiting there car too. Even in their office there was not water or enough chairs while waiting. Maybe they rushed to give us the car, it wasn't clean at all. But what can we do, just take it.

Reviewed: March 3, 2020

Perfect for rent a great car

Reviewed: March 2, 2019

The car was dirty upon pickup and we had to return to the office twice to have the outside then the inside of the front windshield recleaned as we were unable to safely drive the vehicle in the condition we picked it up. The rear view mirror fell off twice. We were reimbursed the cost of the extra driver by Alamo on return.

Reviewed: May 21, 2018

Like: Excellent price
Dislike: Car smelt a little damp

Reviewed: February 28, 2020

Seamless pickup process from Thrifty. Their office is within the airport and vehicle is just outside of the exit of the airport. Staff are very thorough in their explanation

Reviewed: January 29, 2020

Good deal with value for money

Reviewed: January 25, 2020

Very courteous and friendly staff. Very clean & today vehicle. (Free upgrade

Reviewed: December 14, 2019

J'ai réservé dans cette compagnie au vu des commentaires et des notations. Tout a été parfait : l'accueil pour le pick-up et l'aide (je m'étais trompé de terminal), les explications, le véhicule, tout !

Reviewed: September 16, 2019

No comments

Reviewed: February 25, 2020

I think you need better signage at the road front but otherwise great experience

Reviewed: February 22, 2020

Daman was really helpful. He made sure everything was great and dropped us off the airport in the same vehicle which reduced one extra loading of luggage. Great service.

Reviewed: January 24, 2020

Very good job

Reviewed: January 21, 2020

Always great service by the Top Rental team. I was able to extend my rental without any issue. Very helpful staff. Definitely recommend TopRental for rentals in New Zealand.

Reviewed: January 16, 2020

The car was perfect, better than expected, easy pick up and drop of to the airport, we will definitely use again

Reviewed: February 25, 2020

Very professional

Reviewed: February 4, 2020

Aerodrive is a great company with a great staff!!

Reviewed: January 28, 2020

Good car although slightly less than what i expect. The reception was very helpful.

Reviewed: October 24, 2019

カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。

Reviewed: September 17, 2019

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Reviewed: February 21, 2020

Despite booking and prepaying months before we were given a very old car (HDS 863) in poor condition, the only one available. With one bald tyre, worn windscreen wipers and a loose front spoiler we consider it to have been unroadworthy. The air conditioning didn't work properly either. At least it didn't break down. We complained to Mint Rentals who agreed to top up the fuel tank at no cost to us as we had problems with the nearest pump. We were told this car was the best we could expect at peak season for a budget price but the cheaper car we had just hired in South Island was so much better.

Reviewed: February 11, 2020

The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.

Reviewed: December 7, 2019

The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.

Reviewed: October 20, 2019

After hour shuttle drivers had no idea to pick us up. We called 4x and drivers even refused to take us! After 2 hours we finally found a after hour driver who would drive us!

Reviewed: September 10, 2019

Not the fanciest car but it got the job done. Super value.

Reviewed: January 17, 2020

The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!

Reviewed: January 9, 2020

Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!

Reviewed: December 12, 2019

オークランド国際空港インターナショナルターミナルの7番出口前からピックアップと書いていたが、7番出口は工事中であった。 30分ほど彷徨いやっとピックアップ場所を見つけた。9番出口から横断歩道を2つほど渡った先であった。事前に知らせて欲しかった。

Reviewed: September 20, 2019

Nz Drive were fantastic, great customer service

Reviewed: February 9, 2018

Like: We loved the car we got. It was great quality, nice and clean and a good size for us. We thought we'd get a real budget car with the price as it was quite cheap however the car was much better than most other rental companies. We got a very new car seat too. The staff made everything quick and easy and were so prompt on getting us to and from the airport to their location near by.
Dislike: Nothing. Really happy.

Reviewed: January 3, 2020

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Reviewed: January 2, 2020

OK

Reviewed: December 9, 2019

Light on fuel

Reviewed: December 4, 2019

Good car good service

Reviewed: July 19, 2019

We waited a long time to be picked up from the airport, not entirely Right cars fault, but when we arrived to get the car my husband had to move a dumpster that was blocking the car, the car was nearly brand new and in great condition until you opened up the car and it had a HORRIBLE fish odor it was so strong our clothes smelled like fish after riding in it. we were a group of 7 and there were not other options for us, so we took the fish mobile.

Reviewed: January 2, 2020

The booking process was easy, just wasn’t aware the car was at budget was looking for easy rent cars at airport, but when I call d the phone number they directed us to budget , then it was quick . The car was very clean fuel efficient just was a little smaller than expected more for small luggage . The drop off experience was excellent, I would definitely go with them again.

Reviewed: December 8, 2019

Staff in Auckland is very good But the one in Picton is not as friendly as the one in Auckland. And also, the car we pick-up in Auckland is good, but the conditions of the Picton one could be better.

Reviewed: November 24, 2019

Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card. So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle. How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return?? I found it very awkward and disrespectful.

Reviewed: October 27, 2019

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Reviewed: December 26, 2019

The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.

Reviewed: December 9, 2019

Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.

Reviewed: December 20, 2019

Excellent new car, efficient and courteous staff , one of the best car hire experiences I have ever had

Reviewed: November 16, 2019

The exterior of the car was a bit dusty and could do with a car wash before assigning to us.

Reviewed: March 19, 2019

Customer support was good and no hassle or whatsoever.

Reviewed: April 15, 2018

Like: Quick and efficient pick up and drop off vehicle. Clear briefing given during pick up and drop off.
Dislike: Reverse sensor malfunction.

Reviewed: October 13, 2017

Like: The service was impeccable and the car I got was amazing! Nearly new and great condition

Reviewed: December 13, 2019

Theres a different between corolla hatchback and corolla. I got hatchback even tough it written corolla. The staff late for picking me up at the airport. I have to call twice and wait like 40minutes before the van arrive. The car we got have lots of scratchest and dusty.the car runs good and u pay what u got say the staff when i complaint about the car

Reviewed: December 11, 2019

Cheap car but very suitable for my week. Great value for money. Thanks for a good service.

Reviewed: November 16, 2019

Reviewed: April 30, 2019

everything was awesome from car condition, cleanliness and spacing. the customer service were superb. two things i can say about the van is (1) when you’re driving uphill it struggle a little bit to keep up with the rest of the car on the road. my second concern, i was told that the release of the bond will take 2 weeks to get back on my credit card account. what if i needed the money now? the release should not take that long as it may lead to inconvenience to some people like me.

Reviewed: April 30, 2019

The picture of a late model Camry is not what we were offered when we arrived. The car was 2006. This is blatant false advertising. The matter was resolved after I complained with a 2016 Ssangyong. A shame it had to happen at all.

Reviewed: July 7, 2019

Amazing service.

Reviewed: June 20, 2019

The staff were friendly and great. Excellent value for money.

Reviewed: May 17, 2019

The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.

Reviewed: May 3, 2019

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Reviewed: April 29, 2019

Easiest booking process I have ever received for a car rental. Staff were very efficient and the vehicle was better than expected. The booking out was equally as good. Only issues were a couple of accessories not performing properly.

Reviewed: September 20, 2018

Dislike: Insurance rate is high

Reviewed: August 16, 2018

Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,

Reviewed: July 16, 2018

Like: Could you please email to this address the invoice / receipt for the insurance cover we bought because we have unfortunately misplaced it and require it for our Business Trip expenses . - thank you
Dislike: well be back to live in our property near the beach

Reviewed: November 18, 2017

Like: The friendly and efficient staff member at Aukland airport on collection of the car.

Reviewed: February 21, 2020

A little out from the airport but quick bus

Reviewed: February 21, 2020

A bit out of the airport but quick shuttle bus

Reviewed: January 9, 2020

Comprehensive service and new condition！

Reviewed: November 12, 2019

Fantastic value for money and service, highly recommended.

Reviewed: September 15, 2019

Everything was good..

Reviewed: March 3, 2020

Smooth and easy

Reviewed: January 29, 2020

When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.

Reviewed: January 16, 2020

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

Reviewed: January 9, 2020

The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.

Reviewed: January 5, 2020

We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all

Reviewed: September 18, 2019

Des frais rajoutés par Hertz sur la facture pas tres claires!

Reviewed: March 11, 2020

We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!

Reviewed: February 25, 2020

We knew we had paid for a budget car, but hadn’t thought the car we received would be as old looking as it was. The car was probably 10 years or older. That said, the car was very reliable and did its job. However, the age meant the car had many rattles from sun blinds, the dash etc.

Reviewed: February 22, 2020

très non rapport qualité prix

Reviewed: January 25, 2020

Called ACE previous to the pick up and asked about adding an extra driver (wife) for the duration of the hire period, was told that this was free. Upon collection, was informed that the above was not the case and that a $2 per day fee was to be charged, not a major, however just need consistency between counter and calling staff information.

Reviewed: December 26, 2019

all good

Reviewed: March 3, 2020

The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!

Reviewed: March 9, 2018

Like: The vehicle new, clean and had very low milage on the tachometer.
Dislike: Nothing

Reviewed: November 10, 2017

Like: Friendly and chatty staff - nice relaxed and efficient atmosphere. Reassuringly clean office and vehicles.
Dislike: Don't like the insurance up-sell. Not sure if the vehicle was limited to North Island use only. Didn't matter on this trip as only intended to stay on North Island - just not sure what the implication would have been if we wanted/had time to visit South Island.

Reviewed: September 23, 2019

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

Reviewed: June 1, 2019

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Reviewed: January 14, 2020

The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.

Reviewed: November 21, 2019

This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ

Reviewed: December 27, 2017

Like: Everything
Dislike: Nothing

Reviewed: December 26, 2017

Like: Piha

Reviewed: September 4, 2018

Like: Upgraded to Ford Forerunner Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.

Reviewed: March 23, 2020

Good little car at a fantastic price with very prompt airport pickup and completion of contract form

Reviewed: March 22, 2020

There was confusion regarding the pickup point but we connected by phone. The processing for the vehicle was very efficient and the Camry I ordered was in good condition and clean. No issues during my stay and the drop off was again efficient and easy. Overall a good service and a great price with little hassle.

Reviewed: March 4, 2020

All processes are good except GPS was inadequate from dim screen, could not see it.

Reviewed: March 2, 2020

No waiting. Helpful staff. I was delighted with the car and all went well.

Reviewed: February 19, 2020

The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.

Reviewed: March 8, 2020

Very good！ Nice people Nice Service！ Brand new car！

Reviewed: February 29, 2020

Ace rentals rep very friendly and helpful

Reviewed: March 24, 2020

The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.

Reviewed: March 21, 2020

The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.

Reviewed: March 15, 2020

Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.

Reviewed: March 13, 2020

Nice new car. Drives smooth.

Reviewed: March 4, 2020

The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets

Reviewed: January 15, 2020

Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.

Reviewed: January 30, 2020

the staff are very friendly, the car is in good condition, the location is easy to find. thank you

Reviewed: February 27, 2019

Small car but just great for this trip. Low fuel consumption.

Reviewed: January 8, 2018

Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.

Reviewed: January 1, 2018

Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up