33 Car Rental Brands at Auckland International Airport (AKL)

Reviewed: January 29, 2020

When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.

Reviewed: January 16, 2020

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

Reviewed: January 9, 2020

The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.

Reviewed: January 5, 2020

We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all

Reviewed: December 31, 2019

There weren’t any spaces to park the car at the rental return at the Wellington airport.

Reviewed: January 9, 2020

Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!

Reviewed: December 12, 2019

オークランド国際空港インターナショナルターミナルの7番出口前からピックアップと書いていたが、7番出口は工事中であった。 30分ほど彷徨いやっとピックアップ場所を見つけた。9番出口から横断歩道を2つほど渡った先であった。事前に知らせて欲しかった。

Reviewed: September 20, 2019

Nz Drive were fantastic, great customer service

Reviewed: February 9, 2018

Like: We loved the car we got. It was great quality, nice and clean and a good size for us. We thought we'd get a real budget car with the price as it was quite cheap however the car was much better than most other rental companies. We got a very new car seat too. The staff made everything quick and easy and were so prompt on getting us to and from the airport to their location near by.
Dislike: Nothing. Really happy.

Reviewed: January 3, 2020

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Reviewed: January 2, 2020

OK

Reviewed: December 9, 2019

Light on fuel

Reviewed: December 4, 2019

Good car good service

Reviewed: July 19, 2019

We waited a long time to be picked up from the airport, not entirely Right cars fault, but when we arrived to get the car my husband had to move a dumpster that was blocking the car, the car was nearly brand new and in great condition until you opened up the car and it had a HORRIBLE fish odor it was so strong our clothes smelled like fish after riding in it. we were a group of 7 and there were not other options for us, so we took the fish mobile.

Reviewed: September 23, 2019

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

Reviewed: June 1, 2019

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Reviewed: February 27, 2019

Small car but just great for this trip. Low fuel consumption.

Reviewed: January 8, 2018

Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.

Reviewed: January 1, 2018

Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up

Reviewed: September 20, 2018

Dislike: Insurance rate is high

Reviewed: August 16, 2018

Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,

Reviewed: July 16, 2018

Like: Could you please email to this address the invoice / receipt for the insurance cover we bought because we have unfortunately misplaced it and require it for our Business Trip expenses . - thank you
Dislike: well be back to live in our property near the beach

Reviewed: December 27, 2017

Like: Everything
Dislike: Nothing

Reviewed: December 26, 2017

Like: Piha

Reviewed: March 2, 2019

The car was dirty upon pickup and we had to return to the office twice to have the outside then the inside of the front windshield recleaned as we were unable to safely drive the vehicle in the condition we picked it up. The rear view mirror fell off twice. We were reimbursed the cost of the extra driver by Alamo on return.

Reviewed: May 21, 2018

Like: Excellent price
Dislike: Car smelt a little damp

Reviewed: November 18, 2017

Like: The friendly and efficient staff member at Aukland airport on collection of the car.

Reviewed: January 9, 2020

Comprehensive service and new condition！

Reviewed: November 12, 2019

Fantastic value for money and service, highly recommended.

Reviewed: September 15, 2019

Everything was good..

Reviewed: August 15, 2019

ALL GOOD.

Reviewed: June 21, 2019

The counter stuff was nice at first, but when I pointed out to them that the fuel tank wasn't full, the girl made up a story saying it was a gauge problem, that others had the same issue and the tank was indeed full. That was a lie because twice I filled it up and it showed perfectly on the panel. That means Dollar did not give me a full tank as I deserved.

Reviewed: January 29, 2020

Good deal with value for money

Reviewed: January 25, 2020

Very courteous and friendly staff. Very clean & today vehicle. (Free upgrade

Reviewed: December 14, 2019

J'ai réservé dans cette compagnie au vu des commentaires et des notations. Tout a été parfait : l'accueil pour le pick-up et l'aide (je m'étais trompé de terminal), les explications, le véhicule, tout !

Reviewed: September 16, 2019

No comments

Reviewed: August 29, 2019

The only thing that is annoying is the rude front desk staff of thrifty. Being a frontline of a company, he should be courteous and accomodating.

Reviewed: January 2, 2020

The booking process was easy, just wasn’t aware the car was at budget was looking for easy rent cars at airport, but when I call d the phone number they directed us to budget , then it was quick . The car was very clean fuel efficient just was a little smaller than expected more for small luggage . The drop off experience was excellent, I would definitely go with them again.

Reviewed: December 8, 2019

Staff in Auckland is very good But the one in Picton is not as friendly as the one in Auckland. And also, the car we pick-up in Auckland is good, but the conditions of the Picton one could be better.

Reviewed: November 24, 2019

Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card. So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle. How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return?? I found it very awkward and disrespectful.

Reviewed: October 27, 2019

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Reviewed: September 18, 2019

Des frais rajoutés par Hertz sur la facture pas tres claires!

Reviewed: January 25, 2020

Called ACE previous to the pick up and asked about adding an extra driver (wife) for the duration of the hire period, was told that this was free. Upon collection, was informed that the above was not the case and that a $2 per day fee was to be charged, not a major, however just need consistency between counter and calling staff information.

Reviewed: December 26, 2019

all good

Reviewed: October 8, 2019

more promotion on luxury car please

Reviewed: August 1, 2019

Great team at ace, really helpful when I needed to extend the rental a few days.

Reviewed: August 15, 2019

とてもリーズナブルで、助かりました。空港まで無料で送迎してくれて、朝早く６時からなのでかなり助かりました。車借りればバスよりも安いです。

Reviewed: December 20, 2019

Excellent new car, efficient and courteous staff , one of the best car hire experiences I have ever had

Reviewed: November 16, 2019

The exterior of the car was a bit dusty and could do with a car wash before assigning to us.

Reviewed: March 19, 2019

Customer support was good and no hassle or whatsoever.

Reviewed: April 15, 2018

Like: Quick and efficient pick up and drop off vehicle. Clear briefing given during pick up and drop off.
Dislike: Reverse sensor malfunction.

Reviewed: October 13, 2017

Like: The service was impeccable and the car I got was amazing! Nearly new and great condition

Reviewed: March 9, 2018

Like: The vehicle new, clean and had very low milage on the tachometer.
Dislike: Nothing

Reviewed: November 10, 2017

Like: Friendly and chatty staff - nice relaxed and efficient atmosphere. Reassuringly clean office and vehicles.
Dislike: Don't like the insurance up-sell. Not sure if the vehicle was limited to North Island use only. Didn't matter on this trip as only intended to stay on North Island - just not sure what the implication would have been if we wanted/had time to visit South Island.

Reviewed: February 5, 2020

Their pickup counter staff are horrible! He requested 50 NZD bribe!

Reviewed: November 23, 2019

I got a new car with 357km odometer

Reviewed: January 14, 2020

The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.

Reviewed: November 21, 2019

This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ

Reviewed: December 26, 2019

The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.

Reviewed: December 9, 2019

Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.

Reviewed: September 4, 2018

Like: Upgraded to Ford Forerunner Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.

Reviewed: February 13, 2020

Car was as expected. Picked up from airport and checkin was quick and efficient. Polite staff.

Reviewed: February 9, 2020

Would highly recommend! The whole experience was great and I would be so happy using them again. Thank you so much!!

Reviewed: February 4, 2020

Quick, easy and good value.

Reviewed: February 1, 2020

Ther staff were very helpful

Reviewed: January 2, 2020

car was good

Reviewed: December 13, 2019

Theres a different between corolla hatchback and corolla. I got hatchback even tough it written corolla. The staff late for picking me up at the airport. I have to call twice and wait like 40minutes before the van arrive. The car we got have lots of scratchest and dusty.the car runs good and u pay what u got say the staff when i complaint about the car

Reviewed: December 11, 2019

Cheap car but very suitable for my week. Great value for money. Thanks for a good service.

Reviewed: November 16, 2019

Reviewed: April 30, 2019

everything was awesome from car condition, cleanliness and spacing. the customer service were superb. two things i can say about the van is (1) when you’re driving uphill it struggle a little bit to keep up with the rest of the car on the road. my second concern, i was told that the release of the bond will take 2 weeks to get back on my credit card account. what if i needed the money now? the release should not take that long as it may lead to inconvenience to some people like me.

Reviewed: April 30, 2019

The picture of a late model Camry is not what we were offered when we arrived. The car was 2006. This is blatant false advertising. The matter was resolved after I complained with a 2016 Ssangyong. A shame it had to happen at all.

Reviewed: February 12, 2020

The process of collecting was smooth and efficient. The driver to the airport was awesome.

Reviewed: January 17, 2020

Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.

Reviewed: January 11, 2020

Car was old and a little bruised, however, done the job very well.

Reviewed: December 27, 2019

Great value. Great service. Very easy and efficient!

Reviewed: November 3, 2019

Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.

Reviewed: February 4, 2020

Aerodrive is a great company with a great staff!!

Reviewed: January 28, 2020

Good car although slightly less than what i expect. The reception was very helpful.

Reviewed: October 24, 2019

カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。

Reviewed: September 17, 2019

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Reviewed: August 27, 2019

Very new car, only 5,000km on it. Car was presented in a immaculate condition shiny and clean. No mechanical issues.

Reviewed: July 7, 2019

Amazing service.

Reviewed: June 20, 2019

The staff were friendly and great. Excellent value for money.

Reviewed: May 17, 2019

The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.

Reviewed: May 3, 2019

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Reviewed: April 29, 2019

Easiest booking process I have ever received for a car rental. Staff were very efficient and the vehicle was better than expected. The booking out was equally as good. Only issues were a couple of accessories not performing properly.

Reviewed: January 15, 2020

Counter staff was helpful as the booking had some issues. We booked 8 days of a 10 people van but booking in MODE system showed we booked for a 8 people mover. Staff manage to help us to find a 7 days 10 people van but we had to come back on the 7th day to change to a 8 people mover. Wasted time to make the change and alot of inconvenience caused on the travelling plan.

Reviewed: January 30, 2020

the staff are very friendly, the car is in good condition, the location is easy to find. thank you

Reviewed: February 12, 2020

Very friendly and helpful staff and our car was excellent value.

Reviewed: February 4, 2020

A bit hard to find the office upon picking up. Car is in average condition - not the cleanest, still had someone's used tissue paper in the car. GPS that comes with the car is in Japanese and probably hasn't been updated or anything to suit NZ map. No Bluetooth or aux input. Communication with the counter staff when picking the car was not the greatest. Otherwise, it's nice that they drop you off at the airport after returning the car.

Reviewed: January 30, 2020

This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Reviewed: January 30, 2020

Great economical car and easy to drive. Quick pick up and easy drop off service also

Reviewed: January 5, 2020

I have booked a navigation system for option.But they didn't provide it us. It made us be confused very much.

Reviewed: February 11, 2020

The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.

Reviewed: December 7, 2019

The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.

Reviewed: October 20, 2019

After hour shuttle drivers had no idea to pick us up. We called 4x and drivers even refused to take us! After 2 hours we finally found a after hour driver who would drive us!

Reviewed: September 10, 2019

Not the fanciest car but it got the job done. Super value.

Reviewed: June 10, 2019

Fantastic! A great price , friendly service & an awesome car to get us around!

Reviewed: February 17, 2020

As expected, everything was smooth.

Reviewed: February 11, 2020

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

Reviewed: January 9, 2020

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Reviewed: January 1, 2020

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

Reviewed: November 25, 2019

I am more than happy with Yes Rental. i cant ask for morr with that price tag. i will be a returning customer.

Reviewed: February 14, 2020

Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!

Reviewed: February 13, 2020

The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.

Reviewed: February 13, 2020

The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.

Reviewed: January 31, 2020

予想以上によい車は受け取れませんでした。スタッフは親切で問題ないです。車のシガーソケットが最初から故障していましたが、気がついたのがしばらく運転してからだったので、スマートフォンの充電ができず、グーグルマップが使えずとても不便でした。シガーソケットの修理は簡単なはずです。

Reviewed: January 29, 2020

The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.

Reviewed: January 24, 2020

Very good job

Reviewed: January 21, 2020

Always great service by the Top Rental team. I was able to extend my rental without any issue. Very helpful staff. Definitely recommend TopRental for rentals in New Zealand.

Reviewed: January 16, 2020

The car was perfect, better than expected, easy pick up and drop of to the airport, we will definitely use again

Reviewed: January 13, 2020

The staff was so friendly and helpful I would definitely go with them again

Reviewed: January 10, 2020

Awesome service and vehicles

Reviewed: January 17, 2020

The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!