38 Car Rental Brands at Los Angeles Airport (LAX)

Reviewed: August 6, 2020

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Reviewed: July 16, 2020

Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.

Reviewed: June 28, 2020

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

Reviewed: March 21, 2020

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

Reviewed: March 17, 2020

Helpful. At times a bit difficult to understand, but courteous.

Reviewed: August 5, 2020

I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it

Reviewed: February 9, 2020

Excelente calidad del vehiculo

Reviewed: January 8, 2020

Hertz invoice many service charges who was supposed to be cover by fee including conscession fee recovery : 16$80 Personnl accident 27$80

Reviewed: September 7, 2019

Voiture réservé: DODGE CHALLENGER, sauf que hertz n’en avait pas, après plusieurs tentatives de propositions de véhicules de rechange de la part du personnel (Ford fusion ou similaire).. hertz a accepté de me donner les clés d’une DODGE CHARGER. c’était un minimum, merci

Reviewed: September 5, 2019

The guy at pick up was amazing. Gave us the best directions to get out of town and was lovely and friendly. Wish I could remember his name. And when I dropped car off the gentleman was just a lovely polite man and a pleasure to chat too. His name was Monsoor. I actually asked him to write it down cause he was such a gentleman.

Reviewed: July 30, 2020

good

Reviewed: November 7, 2019

Counter staff pushed for everything including toll pass which we didn't need. Otherwise fine.

Reviewed: November 1, 2019

車を無料でアップグレードしてくれたけど、有料道路の支払いオプションをつけろ、としつこかった。英語がダメな人だと完全に根負けしてしまうと思う。付けないとダメみたいなことを言われたけど、有料道路を使わない人には不要です。使わないなら使わないとちゃんと言うことをオススメします。私達はその押し問答で、諦めてもらえるまで、30分くらいかかりました。

Reviewed: September 25, 2019

ロサンゼルス国際空港近くの代理店？下請店？が、ADVANTAGE RENT A CARという店でしたが、トヨタの車を申し込んでいたに、ヒュンダイの車を貸し出されました。 追加保険を強引に勧められるようなことはありませんでした。

Reviewed: September 10, 2019

長い時間待たされました。 車の状態は最悪でシートは汚れているし、エアコンは臭かった。次の旅地でのレンタカーもEUROPCARでしたが他者に変更しました。

Reviewed: July 1, 2020

I had just returned a car to pick this car up and had to wait in a long line for over 30 minutes. Other than that it was smooth from that point.

Reviewed: May 22, 2020

Paid for a Lyft to Fox and unfortunately pulled out the wrong credit card after that they wouldn't let me change cards or rent from them again until the next day. Poor policy for travelers especially when it's a mistake.

Reviewed: March 21, 2020

Professional and kind customer service.

Reviewed: March 13, 2020

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Reviewed: February 15, 2020

I don't know how much more unhappy I can be with this company. I tried to extend my rental on the internet, and by calling no one would ever answer the phone, and it seems they closed out my rental contract early even though I didn't bring back the car. Not to mention there were several errors on the paperwork such as the spelling of my name, the city and state I am from on the license and my email address being wrong.

Reviewed: June 28, 2020

Easy pickup, choose from pick of cars in a section at LAX

Reviewed: May 4, 2020

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Reviewed: February 25, 2020

They were friendly and wery helpful.

Reviewed: February 15, 2020

Gave us car which was class lower

Reviewed: February 10, 2020

I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.

Reviewed: May 30, 2020

Never go back.

Reviewed: November 22, 2019

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Reviewed: September 8, 2019

il a oublié de me donner le contrat

Reviewed: August 15, 2019

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Reviewed: August 15, 2019

Getting to the AVR requires 2 shuttles - one shuttle to the remote rental depot and another shuttle to the rental office. That was more time consuming than I would like but I was impressed with AVR. Their process of renting was very smooth and not much time at all, there was a process of inspecting the van so that everyone knows what condition the van was in before. The van was in great condition and the return process took minimal time.

Reviewed: May 28, 2020

Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!

Reviewed: March 28, 2020

Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.

Reviewed: March 23, 2020

Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.

Reviewed: March 21, 2020

Wonderful and courteous agent. Counter service was pleasant.

Reviewed: March 16, 2020

I was changed to Budget but they were great and they gave me an upgrade

Reviewed: April 16, 2020

I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.

Reviewed: November 27, 2019

Be sure that you get the car from the same price group, as they don't inform you on that upfront.

Reviewed: October 10, 2019

Waited a long time to be served at collection and then the oil light was on the car! Had to swap the car for another one and it was still very dirty and had a lot of marks and dinks on. This was a convertible, premium car! Drop off signs would be helpful (at Aria, Las Vegas) as took a while to find the office to drop off keys. We were told needed to refuel nearby and take receipt but guy said not necessary. Not a great experience.

Reviewed: October 5, 2019

Nicely pick up and drop off.

Reviewed: August 30, 2019

Nice experience, great car condition, very friendly staff at checking, it was very fast process

Reviewed: March 23, 2020

Added on double in insurance they said I had to have.

Reviewed: March 16, 2020

いろいろお勧めしてくれました

Reviewed: February 13, 2020

Very unfriendly staff!

Reviewed: January 12, 2020

great car and service

Reviewed: January 15, 2020

車両については問題無かったが、返却後、認識しない費用が請求されました。 予約時点では安全タイプを選択しており、新たな保険を加入する考えは有りませんでした。説明を受けた記憶も認識もないので、現在、カスタマーセンターが交渉中です。

Reviewed: March 15, 2020

とても良かった

Reviewed: March 5, 2020

Awesome care, we really enjoined

Reviewed: February 25, 2020

Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.

Reviewed: February 16, 2020

Car was perfect for my trip and good value too. An easy and pleasant rental experience.

Reviewed: February 9, 2020

For Fiesta driver side mirror shakes/vibrates at freeway speed. This isn’t unique to this particular vehicle - but a design issue.

Reviewed: March 14, 2020

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

Reviewed: October 20, 2019

great car but they overcharged me...now trying to get the money back

Reviewed: September 29, 2019

Worst rental

Reviewed: September 18, 2019

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

Reviewed: September 16, 2019

No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.

Reviewed: March 10, 2020

The trip went really smooth and Reach Rental was beyond my expectations

Reviewed: March 9, 2020

Great rental, quick pick up and return.

Reviewed: November 2, 2019

The original car we booked has issues so they upgraded us for free. Stand out service,

Reviewed: September 2, 2019

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

Reviewed: May 7, 2019

空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。

Reviewed: February 11, 2020

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Reviewed: January 31, 2020

Every things when well is a good place to rent , car or van thank you

Reviewed: December 7, 2019

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Reviewed: December 3, 2019

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Reviewed: November 1, 2019

Nice card to drive. Need new wipers.

Reviewed: January 6, 2020

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

Reviewed: January 4, 2020

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Reviewed: October 16, 2019

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

Reviewed: August 1, 2019

timming very gơod

Reviewed: May 30, 2019

Staff was a bit unprofessional, but they got the job done

Reviewed: January 5, 2020

Good people

Reviewed: November 6, 2019

I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.

Reviewed: August 1, 2019

Normal

Reviewed: July 31, 2019

Even communication is a little bit harder but have excellent service.

Reviewed: July 16, 2019

Yes

Reviewed: December 7, 2019

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Reviewed: November 4, 2019

カウンタースタッフの対応が非常に丁寧でした。 出発前の車の状態（キズ、凹みなど）をスタッフの方が詳細に調べてくださり非常に好印象でした。

Reviewed: August 18, 2019

excellent service, easy in and out

Reviewed: April 10, 2019

The car was nice. However the only complaint I have is that it smelled of marijuana.

Reviewed: April 10, 2019

Way better than Fox!

Reviewed: October 4, 2019

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Reviewed: May 30, 2019

Could have more staff at counter. Anyway you were better than the rest

Reviewed: September 27, 2019

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Reviewed: August 25, 2019

Perfect, as always!

Reviewed: August 15, 2019

very good

Reviewed: June 16, 2019

LAX office a bit far from airport but bus shuttle is provided.

Reviewed: April 23, 2019

The car was not as advertised and the service of National was appalling,

Reviewed: September 25, 2019

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Reviewed: August 29, 2019

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Reviewed: August 22, 2019

The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.

Reviewed: August 21, 2019

The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.

Reviewed: July 20, 2019

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

Reviewed: July 13, 2019

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Reviewed: April 4, 2019

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

Reviewed: March 29, 2019

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Reviewed: March 28, 2019

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Reviewed: March 25, 2019

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

Reviewed: September 18, 2018

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Reviewed: September 10, 2018

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Reviewed: August 29, 2018

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Reviewed: August 24, 2018

Like: Very quick and efficient.
Dislike: N/a

Reviewed: July 19, 2018

Like: customer service
Dislike: Closed to early.

Reviewed: February 11, 2020

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Reviewed: September 27, 2019

Some existing minor scratches on the front bumper were not on file. Car was smooth and very fuel efficient

Reviewed: August 5, 2020

The staff at pick up was the rudest and worst possible

Reviewed: June 11, 2019

Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service

Reviewed: May 1, 2019

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.