20 Car Rental Brands at Los Angeles Airport (LAX)

Reviewed: February 16, 2023

Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.

Reviewed: December 14, 2022

Issues with payment system. Our credit card could not go thru. Spend 2 hrs before car was release. No contract was given, car not clean and scratches. Car was broken into, glass broken and stuff stolen. Return car on 8 Dec instead of 11 Dec, family was traumatised, no word and assistance or compensation from hertz..not sure what QEEQ can do..very bad experience

Reviewed: November 10, 2022

Great car and great service!

Reviewed: September 29, 2022

Very long wait at the LAX desk. Surprised no member of staff showed me round the vehicle.

Reviewed: September 15, 2022

Car was in relatively good condition.

Reviewed: February 16, 2023

Truck was immaculate on pick up. However the tank was empty

Reviewed: November 7, 2022

I went for a Ford Escape and got a Jeep compas there is less gasmilage and the car is smaller. The Jeep has less power in the engine and have problem to keep the speed.

Reviewed: September 30, 2022

Price ended up being far higher than initially quoted

Reviewed: September 19, 2022

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Reviewed: July 6, 2022

Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.

Reviewed: February 3, 2023

Wait for pick-up car more than 2hours

Reviewed: December 14, 2022

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

Reviewed: December 7, 2022

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Reviewed: March 17, 2021

Al llegar me intentaron cobrar seguros innecesarios pero que los muestran como parte del valor normal del arriendo

Reviewed: August 15, 2020

Long line waiting pick up and check in for car. Staff very pushy trying to sell extras eg. more insurance, roadside assist, pore mpaids petrol option. Once check in complete all was good. Car clean, and in good serviceable condition. Good value for money.

Reviewed: January 17, 2023

ALAMO IS A GOOD LOCATION FOR RENTING CAR

Reviewed: December 30, 2022

Excelent information and service

Reviewed: December 30, 2022

Great people nice customer service

Reviewed: November 7, 2022

good car and service by alamo

Reviewed: November 1, 2022

Excellent experiemce! Nice and friendly staff.

Reviewed: December 15, 2022

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reviewed: September 6, 2022

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

Reviewed: November 25, 2021

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Reviewed: September 25, 2019

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Reviewed: August 29, 2019

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Reviewed: December 2, 2022

It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.

Reviewed: November 15, 2022

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

Reviewed: October 11, 2022

Was everything fast and easy. Location is good.

Reviewed: June 30, 2022

FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

Reviewed: June 8, 2022

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Reviewed: November 29, 2022

all good

Reviewed: October 28, 2022

thank youu all was perfect

Reviewed: September 15, 2022

Trying to change the booking time took some resolving but we got there. The car had lots of scratches all around, which is fine but please indicate them rather than asking me to do it! The car was fantastic highly recommended exceeded my expectations

Reviewed: August 25, 2022

No car was available upon arrival. This was after spending 1 hour in a line upon entering the building before the transaction was even processed. Then a further 1 hour before a car was made available. Next to zero of communications from any staff on duty. Never again!!!

Reviewed: June 20, 2022

Very good

Reviewed: November 14, 2022

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

Reviewed: February 11, 2020

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Reviewed: September 27, 2019

Some existing minor scratches on the front bumper were not on file. Car was smooth and very fuel efficient

Reviewed: November 3, 2022

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.

Reviewed: July 13, 2022

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

Reviewed: August 5, 2020

The staff at pick up was the rudest and worst possible

Reviewed: November 2, 2022

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Reviewed: August 6, 2020

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Reviewed: July 16, 2020

Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.

Reviewed: June 28, 2020

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

Reviewed: March 21, 2020

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

Reviewed: October 11, 2022

Booking was handled by Fox rent a car. Good shuttle service from/to airport. They changed booking for fuel arrangement from: "full to full" To prepaid without asking but corrected it upon my request.

Reviewed: April 27, 2022

They couldn't find my booking when I arrived so the process took longer than expected. It wasn't easy finding the pick up point at LAX

Reviewed: April 20, 2022

100% superb

Reviewed: April 14, 2022

Car was great. Easy to pick up car and no long lines.

Reviewed: July 30, 2020

good

Reviewed: September 22, 2022

Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.

Reviewed: August 21, 2022

People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume

Reviewed: April 16, 2020

I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.

Reviewed: November 27, 2019

Be sure that you get the car from the same price group, as they don't inform you on that upfront.

Reviewed: October 10, 2019

Waited a long time to be served at collection and then the oil light was on the car! Had to swap the car for another one and it was still very dirty and had a lot of marks and dinks on. This was a convertible, premium car! Drop off signs would be helpful (at Aria, Las Vegas) as took a while to find the office to drop off keys. We were told needed to refuel nearby and take receipt but guy said not necessary. Not a great experience.

Reviewed: October 5, 2019

Nicely pick up and drop off.

Reviewed: July 8, 2022

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

Reviewed: October 8, 2021

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

Reviewed: November 30, 2020

Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!

Reviewed: December 7, 2019

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Reviewed: November 4, 2019

カウンタースタッフの対応が非常に丁寧でした。 出発前の車の状態（キズ、凹みなど）をスタッフの方が詳細に調べてくださり非常に好印象でした。

Reviewed: August 18, 2019

excellent service, easy in and out

Reviewed: September 2, 2020

Alicia and Ana were very professional and kind!!

Reviewed: May 30, 2020

Never go back.

Reviewed: November 22, 2019

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Reviewed: September 8, 2019

il a oublié de me donner le contrat

Reviewed: August 15, 2019

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Reviewed: March 14, 2020

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

Reviewed: October 20, 2019

great car but they overcharged me...now trying to get the money back

Reviewed: September 29, 2019

Worst rental

Reviewed: September 18, 2019

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

Reviewed: September 16, 2019

No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.

Reviewed: March 10, 2020

The trip went really smooth and Reach Rental was beyond my expectations

Reviewed: March 9, 2020

Great rental, quick pick up and return.

Reviewed: November 2, 2019

The original car we booked has issues so they upgraded us for free. Stand out service,

Reviewed: September 2, 2019

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

Reviewed: May 7, 2019

空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。

Reviewed: February 11, 2020

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Reviewed: January 31, 2020

Every things when well is a good place to rent , car or van thank you

Reviewed: December 7, 2019

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Reviewed: December 3, 2019

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Reviewed: November 1, 2019

Nice card to drive. Need new wipers.

Reviewed: January 6, 2020

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

Reviewed: January 4, 2020

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Reviewed: October 16, 2019

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

Reviewed: August 1, 2019

timming very gơod

Reviewed: May 30, 2019

Staff was a bit unprofessional, but they got the job done

Reviewed: January 5, 2020

Good people

Reviewed: November 6, 2019

I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.

Reviewed: August 1, 2019

Normal

Reviewed: July 31, 2019

Even communication is a little bit harder but have excellent service.

Reviewed: July 16, 2019

Yes

Reviewed: October 4, 2019

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Reviewed: May 30, 2019

Could have more staff at counter. Anyway you were better than the rest

Reviewed: September 27, 2019

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Reviewed: August 25, 2019

Perfect, as always!

Reviewed: August 15, 2019

very good

Reviewed: June 16, 2019

LAX office a bit far from airport but bus shuttle is provided.

Reviewed: April 23, 2019

The car was not as advertised and the service of National was appalling,

Reviewed: July 13, 2019

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Reviewed: April 4, 2019

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

Reviewed: March 29, 2019

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Reviewed: March 28, 2019

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Reviewed: March 25, 2019

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

Reviewed: June 11, 2019

Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service

Reviewed: May 1, 2019

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.

Reviewed: September 18, 2018

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Reviewed: September 10, 2018

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Reviewed: August 29, 2018

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Reviewed: August 24, 2018

Like: Very quick and efficient.
Dislike: N/a

Reviewed: July 19, 2018

Like: customer service
Dislike: Closed to early.