8 Car Rental Brands at Boston Airport (BOS)

Reviewed: January 12, 2023

Car booked was a “mystery” car for “5 passengers”. What we got was a Chrysler Trax which is a subcompact SUV. It was very small. How is was supposed to accommodate 5 passengers with any luggage is unclear.

Reviewed: October 23, 2022

I waited for the pick up more then 2 hours. Don't know why there was only one peson giving service when ther where around 30 people waiting.... In the other companies boots I saw the line went faster....!!!

Reviewed: September 9, 2022

It took almost two hour line to get to the counter. Not good.

Reviewed: August 18, 2022

Everything went fine. The car was perfect and the staff was very efficient. The only little problem I experienced was a long waiting time at Boston airport but I was anyway satisfied

Reviewed: June 22, 2022

All good. Especially the agent at pick up!

Reviewed: January 12, 2023

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.

Reviewed: October 31, 2022

I've been charged twice, despite paying you in full on booking, Avis have also charged me. A case has been raised and you are dealing with it, but it's inconvenience and worry I could do without and has tainted the experience.

Reviewed: October 20, 2022

Great service all round. Would highly recommend Avis both at Boston Airport where staff are brilliant and also return at NY was smooth.

Reviewed: August 22, 2022

1h30 pour récupérer la voiture a boston. Première voiture dégueulasse et endommagée : 15 min de plus de perdues. Deuxième voiture en excellent état. Pas trop de surprises a part qu'ils ont essayé de nous coller des services additionnels ni vu ni connu en nous demandant juste d'appuyer sur ok.

Reviewed: July 7, 2022

Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.

Reviewed: January 10, 2023

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Reviewed: January 4, 2023

So havia um funcionario no balcão de atendimento para atender a todos

Reviewed: June 16, 2022

Le personnel à Boston était assez froid au guichet mais très sympathique lors de la prise du véhicule, en revanche celui-ci avait déjà beaucoup roulé et n'était pas en très bon état.

Reviewed: November 1, 2021

Friendly service. Long wait time, likely due to holiday season

Reviewed: November 19, 2019

Excellent friendly customer service. Very clear with no hidden costs or fees at the counter.

Reviewed: January 9, 2023

Love Hertz received warm welcome, shown kindness, received car booked in excellent condition. Easy car return very happy.

Reviewed: August 8, 2022

Counter staff were very kind and helpful with assigning me a car which suited my needs

Reviewed: May 26, 2022

Good car

Reviewed: November 30, 2021

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

Reviewed: November 12, 2021

Car was very small compared to booking which said Ford Focus or similar.

Reviewed: December 27, 2022

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

Reviewed: October 13, 2022

Car hire was very efficient and easy.

Reviewed: September 21, 2022

Because I had everything already done with QEEQ, the process was simple...no upselling of insurance, etc. everything went smoothly with no drama. Staff was professional and pleasant.

Reviewed: July 17, 2022

Me cobraron demasiado por Entregar tarde el auto

Reviewed: May 29, 2022

Ninguno

Reviewed: August 16, 2022

The car was wonderful, last year I also booked here

Reviewed: July 12, 2022

Last car for rent at moment if pick up, not at optimal condition due to several minor scratch and visible the front suffer damaged. Excellent customer service by dollars personel at Logan airport.

Reviewed: April 14, 2022

Bad service

Reviewed: November 23, 2019

Having all car hire companies under one roof at Logan Airport Boston so easy, just find your company and check in. easy process (if you prbooked) they check your details and point you to the Garage where your chose of vehicle is waiting, you may not get the vehicle you chose online, but you do have a chose of similar vehicles presented to you, I would have preferred the car I originally chose online, but the vehicle I picked (Toyota Camre the "Y" was missing) was acceptable. I did make a quick inspection of the condition of the vehicle before leaving the parking structure and did note the missing Y and what appeared to be a slightly misaligned front offside quarter panel in relation to the drivers door, also the wheel well liners were also out of alignment. other than a few niggles the whole Dollar rental experience and vehicle were flawless.

Reviewed: October 13, 2019

I though that the staff were very ignorant and unhelpful when I needed assitance with the child seat, also I asked for a toll tag and never received it, there seemed to be nobody at the desk when I needed assistance. Need more task lighting in the pick up area, how is anyone suppose to install a seat in bad lighting

Reviewed: July 25, 2022

Great

Reviewed: October 21, 2019

Very smooth pickup and drop off experience.

Reviewed: July 5, 2019

We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.

Reviewed: January 23, 2019

Car was good the only issue I had was there was a strong smell of smoke every time i got into the car. It seems like the previous renters smoked alot in the car. Other than that everything else was excellent.

Reviewed: August 28, 2019

Advantage sign was small and I missed it

Reviewed: August 22, 2019

Yes, the car exceeded my expectations. Great on gas and stress-free. When I picked it up is was a bit dirty on the outside. overall, it was a great car. Finding the Advantage counter to pick up the car was a bit of a struggle as the signage is really small compared to the other counters.

Reviewed: August 11, 2019

The only problem was that I had to wait a long time for the car. Although there were 3 agents working at the desk, I had to wait about 30 minutes to get served. I am not sure why this was the case. Fortunately I came early and picked up my wife on time, as she had just flown in.

Reviewed: August 10, 2019

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

Reviewed: August 6, 2019

I was disappointed in the condition of the car. The fuel was only 7/8 full and it was diesel. I was not told it was a diesel car at check in and might have rejected it because of the difficulty finding diesel fuel. The tire inflation light was on when I got the car and I had to take it to be filled and reset the sensors. Finally, there was trash in the trunk. I rent a car because I do not want to maintain it. My experience with EZ rent was excellent, but this car was not ready to be released.

Reviewed: July 25, 2019

I would’ve like more info on how the tolls work in Boston.

Reviewed: July 19, 2019

We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.

Reviewed: July 15, 2019

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

Reviewed: June 18, 2019

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.