About ACE: 7.3 /10
I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.
About Qeeq: 10.0 /10
Great. Specifically the price drop protection
Reviewed: Thu, Aug 29, 2019
Medium SUV | Hyundai Santa Fe Sport or similar

Relevant Reviews on ACE Los Angeles Int l Airport


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Medium SUV | Hyundai Santa Fe Sport or similar
About ACE: 9.0 /10
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
About Qeeq: 10.0 /10
Everything was easy, pricing was great.
Reviewed: Wed, Sep 25, 2019


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Intermediate | Toyota Corolla or similar
“No hassle and quick release.”
About ACE: 9.3 /10
The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.
About Qeeq: 9.0 /10
Reviewed: Wed, Aug 21, 2019

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Economy | Kia Rio 2 Doors or similar
“Horrible experience with Ace rental car!”
About ACE: 3.0 /10
Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
About Qeeq: 10.0 /10
Very convenient to use, great app!
Reviewed: Sat, Jun 8, 2019

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Medium SUV | Hyundai Santa Fe or similar
“Horrible experience with ACE car rental!!!”
About ACE: 3.3 /10
Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.
Reviewed: Tue, Apr 30, 2019


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Special | Dealers Choice or similar
About ACE: 8.7 /10
Excellent counter person
About Qeeq: 10.0 /10
Reviewed: Fri, Feb 15, 2019

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