unhappy experience

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.

Staff was friendly and helpful. Omar provided awesome service...very friendly and knowledgeable.

Took nearly two hours Getting first van from airport wasn’t easy Second van wasn’t there as stated If I hadn’t called pop I would have waited for long long time

I waited 5 hours because POP didn't have any cars (though I was there for my appointment). After waiting, they brought me a dirty car fresh out the auto body shop, on E. As in empty.