unhappy experience

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers - They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be - The insurance costs were OUTRAGEOUS and costed more than the actual rental car - The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed - The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure

Something wrong with engine made noises all the way embarrassing it rained the wipers were not working could not see sales person went through 4 cars before she found this car which she should not have very disappointing

The worst experience I have ever had renting a car. First no one came to pick me up at the car rental depot had to call an Uber. Then I waited 1 1/2 hours to get the car. On return I was told I owe the whole amount for the car which I already prepaid for. Then when I showed them my receipt they said I owed for liability insurance instead. I gave them my Visa to pay and was told that their system was down and I would have to pay cash or cheque which I didn’t have either. I told them to take my card number but they refused. I had to then go to an ATM which I got charged to to use to get money out. What a gong show. Never ever using this company again and I would not recommend it to anyway. There is no savings with all the aggravation it causes.

Very affordable... that’s all that was good! The whole experience was AWFUL, the lady at the front desk (Daisy) was super rude and not friendly at all.. the car was beaten to Sh** and we did our walk through at night so couldn’t see the fact that the bumper was practically hanging off.. the A/C wasn’t working at all and the car was extremely dirty! Our flight was delayed so we landed in LA at 10pm, pop rental wouldn’t pick us up in the shuttle so we had to find a way to get to the rental place which was horribly marked and we walked in the pitch black for every. They also charged us a late fee pick up and charged it to us in Peso currency. We will never rent from this company again...