26 Car Rental Brands at Orlando International Airport (MCO)

Reviewed: February 20, 2020

Todo muy bien

Reviewed: January 26, 2020

The line of cutomers us very very long and there isn't number of emolyees to serve this long line of customers.

Reviewed: January 16, 2020

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Reviewed: January 12, 2020

El auto tenía desperfectos en los frenos y solicité un cambio de vehículo y no me lo hicieron supuestamente no había vehículos

Reviewed: January 9, 2020

他店より、ここだけ行列が長かった

Reviewed: February 19, 2020

I already had the insurance from easy rent cars but the oneSwitch did not accept it and I should over pay 200bucks more for the insurance. Shuttle is not convenient.

Reviewed: January 31, 2020

The car had a slow leak in the front left tire so I had to stop twice to pay money in a air pump machine to fill in up. When you drove slow, you could feel like one of the tires were out of round because you felt like you were riding a horse. Also, it made noise in the back tire area like something was stuck in it but I couldn't find anything. When I was going slow, people around me would motion to me that I had something wrong with the car. It was clean, had plenty of room from 2 people with 2 large suit cases and 2 small and got great gas mileage.

Reviewed: January 16, 2020

excellent service

Reviewed: December 16, 2019

Great service!

Reviewed: December 11, 2019

The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open

Reviewed: February 18, 2020

I was charged more,AC in the back was none,customer service bad

Reviewed: January 19, 2020

I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.

Reviewed: January 9, 2020

Green motion is a high class off airport rental car establishment. The staff was friendly and the service was great. In and out in less than 10 minutes.

Reviewed: September 29, 2019

Will not use again. Refused to accept my commercial insurance even though I own the company and it was a business trip. Were convinced they were going to shake me down for their bogus insurance scam. I was ready to walk at that point. Very shaky company. Car was filthy. Had to run it through a car wash and my wife had to wash the windows. Huge dent in the rear. Had to drive all week in that wrecked POS Was nearly on empty—had to get gas on day 1 Will make sure from now on to use the reputable firms even if I have to pay more. I’m one and done.

Reviewed: September 20, 2019

I couldn't even complete the reservation. They make me wait 15-20 minutes for assistance because they didn't have system. When they finally assist me wanted to charge me for the deductibles[$450] because I brought my own insurance. I canceled my reservation because of the bad service at the counter from the employee

Reviewed: February 14, 2020

Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.

Reviewed: February 9, 2020

In and out ! Took care of us as usual.

Reviewed: January 8, 2020

The staff was very friendly and the price was great! Location was close to all the other rental car facilities that are off airport. Shuttle arrived quickly to take us to the location. And return to the airport was quick and smooth. Shuttle was there immediately to take us back to the airport. Easy rent cars ap is AMAZING!

Reviewed: January 5, 2020

They were clear in instructions and pretty friendly staff and shuttle driver

Reviewed: November 23, 2019

improve the issue regarding insurance I had to overpay the counter

Reviewed: January 21, 2020

Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.

Reviewed: December 11, 2019

Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.

Reviewed: December 1, 2019

Very smooth transition, Thank you.

Reviewed: November 20, 2019

Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.

Reviewed: November 2, 2019

The only thing "wrong" with the car is every time we turned on the air conditioner there was a musty smell. It quickly went away - not sure if this is a Florida thing. Other than that - perfect!!!!!

Reviewed: January 16, 2020

Tried to sell insurance. Gave me smaller size vehicle than I paid for. My reservation included GPS but no GPS came with the car. Toll transponder daily rate is too high.

Reviewed: December 25, 2019

I was overcharged $2.40 when I picked up the car. My total rental price was supposed to be $75, of which $15 was paid during online booking and $60 to be paid at pick-up. At pick-up I was billed $62.40, ($2.40 more than the agreed $60 on my reservation). The customer service rep at the counter could not provide a satisfactory reason for the extra charge. I demand a refund the $2.40 extra charge or I will not use your services again.

Reviewed: January 15, 2020

Eddy and his brother a very professional and knowledgeable people and they DO offer a very good customer service. The check-in process very fast, no long lines like in big companies. They offered me a mid-size type of vehicle, instead of my compact-one without any charges And I really did like that they haven't tried to up sell me their insurance. The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$. I'm pleased and everything was very smooth !

Reviewed: January 1, 2020

The staff were extremely courteous and professional. They went out of their way to accommodate us when we were running late on our return.

Reviewed: December 2, 2019

Nos hizo perder el vuelo por la entrega del auto

Reviewed: October 16, 2019

Beautiful new car, comfortable and clean

Reviewed: October 13, 2019

Very personable staff. Warm and welcoming from pickup at airport to vehicle drop off. Arrived in a timely fashion. Very accommodating and transparent. Very trustworthy service. Would recommend and use again! Was given a brand new vehicle that was very clean and next to zero mileage. Overall fantastic service!

Reviewed: January 9, 2020

Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

Reviewed: December 30, 2019

Great rental!

Reviewed: December 16, 2019

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

Reviewed: October 15, 2019

Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.

Reviewed: September 24, 2019

The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`

Reviewed: January 4, 2020

Realmente me dieron un upgrade porque el auto no estaba disponible

Reviewed: December 17, 2019

Booked Ford Fusion which was shown as full size car by easyrent. I am fully aware that it is not very common to get a specific model but Thrifty insisted that a Fusion is an intermediate car and tried to give me an alternative intermediate. Only after strong representations was I provided with a full size.

Reviewed: December 5, 2019

The staff were good, all went smoothly and I was on the road quickly

Reviewed: December 3, 2019

Incluyeron seguros opcionales, aún cuando se informó que se habíab adquirido a través de EasyRentCars. Escribieron mal el nombre del conductor. Se tardaron una eternidad en corregir los errores.

Reviewed: November 30, 2019

Smooth pickup and delivery process.

Reviewed: January 3, 2020

Will use again in a few months

Reviewed: December 31, 2019

Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!

Reviewed: December 30, 2019

These guys tell you one price and at the time of renting the car jack it up to twice the original price.

Reviewed: October 21, 2019

We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.

Reviewed: October 19, 2019

They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.

Reviewed: January 2, 2020

The car was great and so comfortable especially with all the traveling we did. Really glad we went with a bigger car.

Reviewed: September 15, 2019

Because of the hurricane we got diverted to Miami. I called National and they handled the switch very easily.

Reviewed: January 1, 2020

Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

Reviewed: December 23, 2019

Car needed to be replaced...this took more than one phone call from the park rangers to accomplish this.

Reviewed: December 21, 2019

Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.

Reviewed: December 17, 2019

The sales agent was rather annoying in pushing for as many add-ons as possible such as insurance, fueling, toll fees, etc.

Reviewed: December 5, 2019

This company was amazing. They gave us the choice of three vehicles to go out to the lot and choose between. They were all amazing clean and the little-no damages on the body of them all. The staff was amazing friendly and super speedy. There was also Sirius Radio! The deal we got for the SUV for 3 weeks was honestly unreal! My brother-in-law also rented a SUV from a different company and ended up paying triple the price!

Reviewed: December 30, 2019

Amazing Service!

Reviewed: November 23, 2019

Car was great and service was excellent and easy.

Reviewed: November 5, 2019

All good. No problems. Used the self check on machine. Pick up and drop off points are well sign posted.

Reviewed: October 23, 2019

Great rental

Reviewed: October 20, 2019

We received an upgrade to a car with integrated sat nav for an extra $15 per day. The Alamo staff were very helpful

Reviewed: December 7, 2019

Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.

Reviewed: November 16, 2019

Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.

Reviewed: November 10, 2019

1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.

Reviewed: October 7, 2019

I am very please with the service and the process.

Reviewed: September 28, 2019

The place was understaffed Car wasn't clean, only tank full hardly any automation, diagram of car on a flip chart and a signature asked no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later. staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor. worst was wheels were all different make/model with one with a different specification ( see photos) the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.

Reviewed: December 4, 2019

The rental was not booked as the required pick up/drop off times. As we were delayed with several days notice none of the phone numbers provided were operational. Phoned all, each time recieved message "the phone number dialed is not an operational number" so unable to extend

Reviewed: December 3, 2019

supero mis expectativas, todo muy bien

Reviewed: September 30, 2019

excellent service

Reviewed: September 30, 2019

Hey didnt have enough cars to choose. Did an upgrade but the car I was hoping for wasn't available Still the service was great at all tiem

Reviewed: August 2, 2019

They don’t give enough information before you go to pick up your rent car. You needs to check everything(scratch or puck) before to go with the car.

Reviewed: December 2, 2019

Although there were no cars that were booked available, we were upgraded at no extra costs. Great service

Reviewed: November 15, 2019

Prefer Alamo dollar tried to charge us all sorts of extras i.e. extra ins ,toll charges , gas, tried to tell them we had a sat nav so knew how to avoid tolls also we didn't need extra ins and wanted full to full. As we travel to Orlando at least twice a year we know what we want and need

Reviewed: November 12, 2019

The car was good but it has a couple of problems like it's was telling they have problem with the collision sensor, the it doesn't detect the car keys, but it was in good condition

Reviewed: November 12, 2019

Los vehiculos no estaban del todo limpios, mi reserva era de una Mini Van y todas tenian algunas manchas, la mas limpia que conseguí tenia los cristales sucios,se la llevaron a limpiar y se tardaron una hora en entregarmela, todo lo demas ,excelente.

Reviewed: October 12, 2019

Keep up the good work

Reviewed: December 1, 2019

I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.

Reviewed: November 7, 2019

The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.

Reviewed: October 2, 2019

I may a reservation on may for a july trip. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent.

Reviewed: September 14, 2019

The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.

Reviewed: September 9, 2019

Car was upgraded after forcing me to take extra liability insurance. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. In checkout the seats were damp so I was charged 150.00$ for clean up. Not a good experience with ACE.

Reviewed: November 13, 2019

Will not rent from them again. Missed event we were supposed to go too ...got in late due to run around . Guy at advantage was very helpful.

Reviewed: September 1, 2019

The car i was provided at pick up was not the same as what I booked online. The car turned out to be dirty and alignment was very wobbly during the first three days of drive. I took the hassle to drive back to Orlando airport to swap the car because I felt very unsafe. Then advantage rent a car gave me another car as replacement, but then the car still not as clean as I expected, and the exterior had quite lots of scratch marks and dents (as photo shown)

Reviewed: July 2, 2019

To be honest I would have expected better from Europcar, It was a franchise they used, staff were helpful especially at pick up area. The outside of the car was clean the inside was just about tidy, Front window was very dirty on the inside had not been cleaned in a while, no water in the washer bottle had to fill up myself, every so often a message would appear front sensor not available you would assume that this is checked and attended to before it went for rental,

Reviewed: June 6, 2019

Te counter staff try desperate sell more insurance, tolls, gps. Is so boring and almost a extortion asking more money all processing.

Reviewed: May 12, 2019

Car was poor and had loads of problems, which I reported and they helped out.

Reviewed: November 4, 2019

Best car rental experience I have had ever! Friendly staff and easy pick up and drop off! Thank you

Reviewed: October 27, 2019

good

Reviewed: September 24, 2019

I booked convertible, however they told they don't have one. I agreed for a regular Mustang. the only compensation given was the pre-paid fuel tank. The car wasn't in the best condition, especially gearbox.

Reviewed: September 13, 2019

Waited AGES with very poor customer service. We had to continuously remind the staff to serve us.

Reviewed: August 3, 2019

Paid an extra $10 dollars a day to upgrade to a large suv from a medium and still received a medium sized car

Reviewed: July 5, 2018

Like: car and service
Dislike: nothing

Reviewed: September 25, 2017

Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.

Reviewed: July 5, 2019

Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .

Reviewed: July 1, 2019

It was fantastic

Reviewed: June 26, 2019

They picked us up 45 minutes late. They took us on a minivan to a trailer office. They told me they don't open until 6am and my flight leaves at 730am, so it wouldn't work for us by returning the vehicle, but the most disappointing issue was the insurance. They tell you that your own insurance is not enough and pretty much force you to get their insurance, which janks up the price. Avoid these scammers is my humble advice.

Reviewed: June 18, 2019

didn't accept insurance bought on easyrentcars.com, made a contract for a different car and gave the different car, had to go back to correct it. Exterior paint was peeling off, interior car seats had stains

Reviewed: June 11, 2019

The P/U point was hard to find because there were no signs saying where we would be picked up so we called and it still wasn't too clear. There was a lot of extra paperwork that had to be done once we got to the actual rental counter that was run by the same guy that picked us up including taking pictures of my credit card and keeping them on file. The car needed BRAKES because they were grinding and the wipers needed replacement and wiper fluid. The one good thing was that after checking the car for damage before we took it there were pictures taken and sent to my email so I had a copy if needed. There was also a ridiculous 29.99 CHARGE if you went through a toll plus the actual toll charge or you could pay 7.99 A DAY in advance! even if you never went through a toll which was more then the rental price of the car.

Reviewed: August 9, 2019

Arrived at the Orlando airport with a prepaid reservation. The agency did not exist! The phone number at the invoice was out of service. We're told it went out of business. We had to rent from another company.

Reviewed: September 23, 2018

Like: Hugo, was very easy to deal with and a very nice man. No over the counter experiences, just so casual which was nice.
Dislike: Unfortunately the check engine light came on in the car, no fault to anyone and luckily situation was easy fixed.

Reviewed: August 16, 2018

Like: Great company
Dislike: Nothing