10 Car Rental Brands at Honolulu Airport (HNL)

Reviewed: August 16, 2022

車の受け取りが早朝だったにもかかわらず、すごく時間がかかった。結構人が並んでいるのに、4つのカウンターの内、2つしか開けておらず、30分以上待たされた。

Reviewed: July 31, 2022

The Staff (who was at the pickup parking lot) was great!! I can give him 5 stars of 5.

Reviewed: March 7, 2020

We had to go to Dollar location for pickup as no one was working the counter at thrifty so there was a wait. Also we didn’t get a rogue or medium size SUV. They said they didn’t have any and we got a smaller Buick Encore which only held one suitcase. Had to use the back seat for the other which I didn’t like for anyone to see luggage in the car for break in. the staff was friendly an apologetic. No refund for a smaller car.

Reviewed: January 19, 2020

It took a long time because the counter staff continued to ask for additional insurance.

Reviewed: October 31, 2019

Excellent customer service, prompt. Clean almost new vehicle. They are now combined with Dollar Rent a car. One office for pick up for both agencies, although physical locations are different. it could be a little confusing.

Reviewed: June 10, 2022

スムーズに引取り返却が出来た

Reviewed: May 24, 2022

Long queue on arrival at Hertz counters. Only 4 position open of 13 available. Had to then endure a hard up-sell to more expensive vehicles (up to $100 per day extra). Twice had to have the rental contract changed to get back to the Rogue that had been ordered.

Reviewed: April 24, 2022

Mucha cola en los mostradores para recogida,y poco personal atendiendo(solo 2 personas). Mucha seriedad como compañia.Atención perfecta,tanto en mostrador de recogida como en devolución.

Reviewed: January 20, 2020

Me hicieron un upgrade de auto gratis.

Reviewed: December 27, 2019

upsold on a bigger car but it was a good recommendation due to our party size. could have done a better deal considering this was our second consecutive rental with them.

Reviewed: November 23, 2021

入国手続きが思ったより早く済み、COに１時間早かったが、CIも１時間早くすることで、追加料金なくレンタルできました。よって予約時の車と違い空いてる車から選択可というシステムも思いがけず良かったです。日本のように事前にスタッフとキズ等のチェックはなく、自分自身で確認。キズ等箇所あれば写真撮りということが、後でわかりました。CI時にはそのダメージを問われましたが、CO時スタッフから確認されましたが、事前からだよということでOKでした。

Reviewed: July 30, 2020

Alamo in Honolulu is one of my very fave places to rent. Always super sweet, very efficient and friendly.

Reviewed: March 23, 2020

過去からAlamoにしているので、勝手が分かっています。

Reviewed: January 23, 2020

受け取りの際、自動チェックインがあったので、英語で変にサービス勧誘されなくてよかった。あっという間に受け取り返却ができた。日本も見習って欲しい。

Reviewed: January 14, 2020

完全に英語のみだったので受付が不安でしたが、受付の方に上手く対応して貰えました。 そのあとに勝手に車に乗っていってというスタンスだったので、案内もされず乗っていっていいのか戸惑いました。 またホノルル空港からのシャトルバスが何処にあるのか分からず30分程迷いましたが、空港の方がレンタカーシャトルバスの乗る場所を教えて貰い何とか乗れました。

Reviewed: March 20, 2020

Overall it was an easy experience with budget car rentals however was expecting a newer vehicle or similar to the one we originally chose.

Reviewed: January 20, 2020

エコノミーを予約していましたが、 サーフボードを持っていたので、チャージ無しでSUVに替えてくれました。 ありがとう！mahalo!

Reviewed: December 26, 2019

Yes, the car was as expected. All details were in place for a swift to problem check in, and an equally easy return. Fantastic 10/10, No complaints Nothing could have been better. Thank You

Reviewed: October 16, 2019

The man at the counter tries to sell me insurance without telling... I had to go back once I had the car to cancel insurance...not good process at all!

Reviewed: August 2, 2019

I had fully paid for my reservation, but when picking up the car the staff required me to pay for the tax. She told me I could not add anther driver even though Easy Rental Cars provided me that option. That didn’t make any sense and was very unpleasant.

Reviewed: March 14, 2020

空港から電話をして送迎車を呼ぶのですが海外なので携帯もつながらず公衆電話で連絡するのが大変だった。送迎の時間が決められていれば電話しなくて済んだと思います。 レンタカー会社ですが場所は倉庫です。Google MapでもストリートビューでもYESAWAYとは表示されません。 大手のレンタカー会社とは違って契約時もカウンターではなく立ち話でモバイル端末で説明しサインをしました。追加のオプションを勧められることはなかったです。モバイル端末で処理するので突然のプラン変更、オプション追加は難しいと思います。 雰囲気は本当に大丈夫な会社かと思います。 デポジットは200ドルと高額です。この金額にも不安を感じますが、デポジットの返金は返却時ではなく１週間後だそうです。怪しさはあります。 ただ契約をした担当の人はまじめな方のように思えました。中国系の会社のようです。 Easyrentacarsの紹介でなければ利用しなかったです。 デポジットの返金はまだですが、全額返金されれば次も利用したいです。

Reviewed: March 12, 2020

車輌は、外観にややキズがありましたが、きにはならない程度でした。 装備はなかなか満足、燃費もよく返却時1どの給油ですみ快適なレンタカーライフを送れました。

Reviewed: March 4, 2020

思ったより社内が狭く、トランクもスーツケース大2個は無理があった。追加保険やアップグレードを勧めてくる。もちろん英語で有料、うんざりする。

Reviewed: August 13, 2019

Staff was helpful and offered fair advice.

Reviewed: July 16, 2019

Apart from the long wait at Honolulu, the process was relatively easy.

Reviewed: February 28, 2020

They were trying to upsell me on everything and the counter guy told me I was taking huge personal responsibilities on everything with me not buying their extra everything insurances when I did end up having lots included which was more than a bit weird.

Reviewed: February 10, 2020

ホノルルに空港に着いて、借りる時、 事前に、先ずはレンタカーのシャトルバス乗り場に行って、今回借りる「Dolla」社名を係に伝える。と言う案内が有れば、迷わずに済んだ。 また、借りる手続きの際、返却方法をきちんと説明して欲しかった。 返却の場所への道案内が無かったので、早めにホテルを出て返却しようとしたのですが、やはり空港周辺道路をぐるぐると迷い、危うく帰りの飛行機のチェックインに間に合わなくなるところでした。 返却時の道案内が必要です。

Reviewed: February 5, 2020

All in all good. GPS places you behind Dollar Return off Nimitz.. not their fault.

Reviewed: January 31, 2020

Service was quick and efficient. Got the exactly same car as requested. Agent was trying to up sell me but it wasn’t pushy. All went smooth.

Reviewed: November 17, 2019

予想以上に借入から返却までスムーズでした

Reviewed: January 7, 2020

Good

Reviewed: November 19, 2019

The car was awesome. We were able to get the car quick and start vacation without any trouble.

Reviewed: November 11, 2019

車の受け取り返却ともにスムーズでした。 車内の床に砂が落ちるのはオアフ島では仕方ないと思います。床の砂が多いので１００usdが必要と言われました、床マットをパタパタ叩くことで請求はされませんでしたが、、、、

Reviewed: October 28, 2019

Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.

Reviewed: August 14, 2019

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

Reviewed: November 26, 2019

The car was ready to go when we picked it up. There was slight miscommunication and someone else's reservation kept popping up instead of ours. The car ran great. Only issue was that the wipers were very squeaky.

Reviewed: October 2, 2019

Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.

Reviewed: September 27, 2019

It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.

Reviewed: September 24, 2019

We had an enjoyable experience

Reviewed: October 21, 2019

空港へ到着し、カウンターでの待ち時間が長すぎる。 対応スタッフは二人で、それぞれ対応中でしたが、その対応に時間がかかり無駄な話しや関係ない会話ばかりで 次に待っていることを全く考えていない。

Reviewed: April 15, 2019

Didn’t show much interest in giving a good service just take your car and go attitude, wasn’t happy that I paid more to be able to pay Cash in branch and they wouldn’t expect it or that I paid more because they are “in terminal” but actually are not and still required a shuttle to get to them & back.