disappointed. I should not have had to pay extra for my rental

About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.
Reviewed: Thu, Nov 25, 2021
Economy | Kia Rio 2 Doors or similar

Relevant Reviews on ACE Los Angeles International Airport

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Medium SUV | Hyundai Santa Fe Sport or similar
About ACE: 7.3 /10
I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.
About QEEQ: 10.0 /10
Great. Specifically the price drop protection
Reviewed: Thu, Aug 29, 2019

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Medium SUV | Kia Sportage or similar
About ACE: 4.7 /10
Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.
Reviewed: Sat, Jul 20, 2019

S.Shearman

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Economy | Kia Rio 2 Doors or similar
“Not from there again”
About ACE: 5.3 /10
Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.
Reviewed: Thu, Jun 13, 2019

D.Norris

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Medium SUV | Hyundai Santa Fe or similar
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹
Reviewed: Sat, Feb 2, 2019

I.Ah

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Intermediate | Toyota Corolla or similar
“Good but...”
About ACE: 10.0 /10
This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
About QEEQ: 10.0 /10
Reviewed: Sun, Jan 27, 2019

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