12 Car Rental Brands at George Bush Intercontinental Airport (IAH)

Reviewed: January 4, 2023

Muy buen servicio

Reviewed: December 19, 2022

Their response was quick and helpful. Recommend their service.

Reviewed: November 29, 2021

Mucha demora para recoger el auto.

Reviewed: April 21, 2021

Muy buena camioneta y limpia

Reviewed: April 19, 2021

I had a road incident, no one picked the phone, when i returned the car, I tried to talk to someone at customer support but the booth was empty and was waiting there for an hour, no one came.

Reviewed: December 5, 2022

Unexpected. Read all the bad reviews but it’s the other way around what happened. Smooth pick up and drop off

Reviewed: November 15, 2022

It took about 30 mins at vehicle collection booth and no staff available at booth for handover . Addressesed by shared service from other vendors.

Reviewed: October 17, 2022

Dodge Ram truck was very comfortable.

Reviewed: February 28, 2022

Buen auto

Reviewed: April 21, 2021

Lamentablemente cuando llegas al mostrador la reserva no contiene ni peajes ni seguros obligatorios por lo cual tuvimos que pagar 100 dolares mas x solo 3 dias de alquiler. Esto no estaba claro al reservar, convenía con ALAMO

Reviewed: November 1, 2022

The car we had booked was not available but we were given a better model which was very good. The only problem I had was that the car had previously suffered some exterior damage and when I asked for a damage report in order to prove that this was not caused by us they were unable/unwilling to provide this.

Reviewed: October 25, 2022

Is there any way i can track my deposit refund? how soon will i be able to get my money back ?

Reviewed: September 28, 2021

Perfecto

Reviewed: April 27, 2021

Great car

Reviewed: April 25, 2021

La arrendadora no respetó el seguro contra terceros que decía mi reservación que incluía. Ellos dijeron que no estaba en la reservación. Tuve que pagar otros 60 dólares adicionales por la cobertura contra terceros

Reviewed: April 14, 2022

Only issue was on the drop off, staff did not know how to get to our hotel (on airport) and also I had two chase up emails asking if I had returned the car

Reviewed: October 1, 2021

Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo. Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto. Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush. El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador fue bastante buena.

Reviewed: May 28, 2021

el coche bien, pero tarde 2:30 hrs de espera para que me tocara llegar al mostrador, (habían literal mas de 100 personas delante de mi en la fila) y el proceso una vez que llegue a mostrador fue fluido y muy rápido pero no puede ser que solo tengan dos personas para atender tanto flujo de pasajeros.

Reviewed: November 27, 2019

It was quick and when I found marks on the car before driving away the person said to just mark it down instead of telling me it didn't matter and that I don't have to report it.

Reviewed: November 8, 2019

The price showed for the online deal had an extra charge that wasn't told before, so I ended up paying about 20 dollars extra

Reviewed: November 27, 2021

I was charged $20 for a missing fuel tank cap which was not there we picked up the car

Reviewed: June 2, 2021

las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido

Reviewed: April 28, 2021

Para mí era un carro suficiente en un carro pequeño iba a ser una asuntos personales de tres días sin embargo considero extremadamente costoso por el servicio recibido sin embargo no tenía opción y es por ello que opté por rentar el carro con ustedes

Reviewed: April 27, 2021

el tiempo que tuvimos que esperar en la fila para que nos asignaran un auto fue muy alto, a pesar que teniamos ya una reserva de auto, creo que esto es lo que podriamos mejorar, pues no solo fue el tiempo, que ademas todo el complejo de renta de autos esta MUY lleno y eso nos expone mucho como personas en tiempso de pandemia

Reviewed: March 17, 2021

Excellent

Reviewed: November 10, 2021

muy agradecidos porque supero nuestras espectativas, accesible el personal, solo hace falta en la recepcion y en la caseta de recogida y entrega alguien que hable español, pero se esforzaron para entendernos y en la entrega super rapido, hemos rentado en muchos lugares y otras agencias y esta es la mejor, felicidades y mil gracias

Reviewed: March 18, 2021

Si el auto muy limpio y excelente ?

Reviewed: August 21, 2019

Liked being able to choose a car from a range then get in and go.

Reviewed: August 10, 2019

The paperwork for the car took less than 6 minutes. There was a Q and I took ten minutes to reach counter. Gentlan at the counter was courteous and to the point. A very good experience

Reviewed: August 10, 2019

Car was unclean inside with hair food and other dirt in handbrake gator. Dust, hair and dirt on dash and thick in speed display dials. Rear window drivers side did not shut properly and leaked in rain. It had to be pushed shut by hand. Pointed out to staff on return who did not show any interest. For a prestige vehicle this was unacceptable.

Reviewed: October 16, 2020

Worst rental car I have ever had and I have rented a lot of vehicles. Absolutely filthy. Spent 2 hours cleaning it when I got home before ever going on our trip. Will never rent from them again.

Reviewed: December 20, 2019

Everything went smoothly and our experience was very satisfactory. We will rent again!

Reviewed: July 3, 2019

The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.

Reviewed: March 11, 2019

Advantage was nothing but great trying to help. I will rent again from Advantage.

Reviewed: August 17, 2018

Like: Was fast efficient and friendly

Reviewed: May 25, 2018

Like: Car was nice with plenty of trunk room. Good gas mileage.
Dislike: Had to wait for the rental desk to open while other rental companies were open.

Reviewed: September 24, 2019

the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there

Reviewed: August 10, 2019

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

Reviewed: May 21, 2019

I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!