15 Car Rental Brands at Denver Airport (DEN)

Reviewed: February 15, 2023

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reviewed: February 15, 2020

予想以上に良い車でした。 貸し出し日は大雪だったため、雪を落とす用の道具を車内につけてくれました。 また、旅の途中、飛び石でフロントガラスが破損したのですが、すぐにavisの別の支店で車を交換してもらえました。

Reviewed: February 2, 2023

Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.

Reviewed: September 29, 2022

Car excellent as was pickup and dropoff apart from wait for shuttle bus on arrival.

Reviewed: January 23, 2021

The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.

Reviewed: October 4, 2019

The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.

Reviewed: September 6, 2019

The shuttle worked well. Our customer service representative at Dollar was professional and straightforward. She didn't try to upsell on any additional protection. It was great!

Reviewed: November 14, 2022

They are fine

Reviewed: December 26, 2021

Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.

Reviewed: April 19, 2021

Pushy obnoxious sales person, the type that makes you uncomfortable. He pushed a LIT insurance, that I still can’t find if it is or not true that it is requiered by Colorado State Law... The car was really small. The only reason we could fit 1 large and 1 small suitcases was because nobody was in the back seat.

Reviewed: February 20, 2021

La espera fue de dos horas y media en la estación , rente una mini vans Nissan Quest de 7 pasajeros y me entregaron después de dos horas y media un Nizzan Roque , yo pague por un carro más grande y me dieron ese , si no uviese cogido ese me uviese pasado mucho más tiempo en espera , y el servicio al cliente súper malo , mal trato al q no habla english

Reviewed: February 14, 2020

Thrift gave us a free upgrade to a mid-size SUV. It was very appreciated when it started snowing in Denver

Reviewed: October 18, 2022

I did not get the vehicle that I paid for.

Reviewed: September 13, 2019

I was very pleased with the whole process and the car booked.

Reviewed: September 11, 2019

We waited for the shuttle service to the rental car area for over an hour. Very unapologetic.

Reviewed: July 7, 2022

The car met all my expectations. It would be nice if they supported touchless delivery like they do for gold rewards members.

Reviewed: April 20, 2022

A very quick pick up and drop off, easy, convenient. I will highly recommend.

Reviewed: August 6, 2021

The car was externally dirty and the pickup wasn’t particularly straightforward.

Reviewed: July 16, 2020

Hertz is now my favorite company to rent a car. They made things Right! Hertz is #1!

Reviewed: October 1, 2019

The car was great. Super easy drop off. Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.

Reviewed: January 27, 2022

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

Reviewed: August 24, 2021

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

Reviewed: July 17, 2020

Fox was fine.... but our vehicles weren’t clean and low on fluids so they were making warning codes the entire trip. Will not use Fox again.

Reviewed: December 17, 2019

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Reviewed: December 7, 2019

Car had 50 k miles on it....old

Reviewed: November 9, 2019

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

Reviewed: June 24, 2021

counter staff/ shuttle services most excellent. The vehicle performance pretty bad I'll never ever use another nissan

Reviewed: March 17, 2021

The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.

Reviewed: August 26, 2020

Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.

Reviewed: August 12, 2020

SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty. Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.

Reviewed: August 6, 2020

Vehicle had hail damage and was dirty.

Reviewed: July 21, 2020

Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.

Reviewed: September 2, 2020

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

Reviewed: February 26, 2020

Excellent, customer care giving necessary advice on upgrade to 4 x 4 for winter travel..

Reviewed: December 26, 2019

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!

Reviewed: December 16, 2019

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

Reviewed: November 2, 2019

The counter staff was amazing, the wait was really long to pick up though. They appeared to have as many staff on as possible.

Reviewed: March 13, 2020

Pick up lot has not lights, very hard to see the condition of the car.

Reviewed: October 10, 2019

Spent a lot of time arguing about what we had and hadn't booked. But eventually went for a car way above what we had thought we booked. Wether it was good value I will never know I guess ....:)

Reviewed: October 9, 2019

prise en charge assez bizarre: conduit, de nuit, sur le parc, présentation de trois véhicules, et "prenez celui que vous voulez" ! Pas d'identification du véhicule sur le trousseau de clefs, pas de papiers véhicule dans la boite à gants, numéro du véhicule absent sur le contrat... Sinon, très bien!

Reviewed: October 8, 2019

We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.

Reviewed: August 29, 2019

Très bon service

Reviewed: March 6, 2020

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Reviewed: February 26, 2020

Loved the people at Advantage! They were kind enough to offer me a discount! It was my first time ever renting a car and knew how expensive it was going to be for me considering I am under 25 years of age. Thank you everyone at Advantage for really helping me out. You made the experience worthwhile!

Reviewed: February 21, 2020

Advantage counter staff was great but the car had no windshield washer fluid so I had to buy my own to put in, car also smelled like someone had smoked in it which makes me nervous about getting my deposit back. Also the number to call is horrible it’s an answering machine that makes it impossible to talk to a real human.

Reviewed: December 30, 2019

No lighting in the parking lot. I couldn't see damage to vehicle until the next day, after I had turned in damage indicator sheet. The 2nd day, in the light, I saw a cracked windshield, cracked mirror casing, lots of dings and scratches. Also, the car smelled like smoke. The car ran rough. The car needed an oil change after just a few miles driving, as well as "service 4WD." Advantage needs to take care of their cars better.

Reviewed: September 27, 2019

Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Reviewed: September 23, 2019

the upgrade I was told I needed because of the mountains more than doubled my planned costs. Your low price guarantee is not valid as I found suvs on other sites when I got home to be about half. Not a good experience

Reviewed: January 26, 2020

Easy and professional

Reviewed: May 8, 2019

They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.

Reviewed: June 15, 2018

Like: Brand new 2018 model for the vehicle I reserved.
Dislike: Faulty printer made the printing of invoices and receipts time-consuming.

Reviewed: May 31, 2018

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.

Reviewed: September 11, 2019

They had the pick up time wrong. Said they didn't have the car I requested (we'd have to wait 8 hours). so we had to upgrade. Gave us the wrong car. Took 20 min. extra to redo paper work

Reviewed: August 9, 2019

I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!

Reviewed: June 27, 2019

On making a rental order, the deposit required should be made clear!

Reviewed: September 7, 2019

I had to take 3 different cars until I got one that had no problems. In addition, my contract spoke of a car and did not make local consultations, pushing it into a lower value car. Service was poor for employees, despite the difficulty of finding them when they were having trouble getting a car that was working properly.

Reviewed: March 26, 2019

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.

Reviewed: March 22, 2019

Long wait for the shuttlebus. Waited 90 minutes in the line to get the car, unacceptable. Will never use Europr/Advantage again.

Reviewed: March 14, 2019

Disappointing that Europcar didn't have an easy way for the car to use Denver's toll roads in a simple "pay as you go" way. I.e Several of Europcar's competitors at Denver airport fit tags to their cars, so that you can use the toll roads and simply pay just for the individual trips you've taken at the end of the rental. Europcar/Advantage don't do this. The advice from the staff was simply "don't use the toll roads". This was rather inconvenient.

Reviewed: March 4, 2019

Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.