18 Car Rental Brands at Chicago O`Hare Airport (ORD)

Reviewed: October 10, 2020

i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.

Reviewed: December 8, 2019

I was overcharged, I contacted customer service, and they refunded me.

Reviewed: December 2, 2019

Pick up needs to be faster

Reviewed: October 8, 2019

I waited for about an hour to be serve. Also, the car was not clean from inside and outside

Reviewed: September 1, 2019

The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.

Reviewed: August 17, 2020

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

Reviewed: January 13, 2020

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

Reviewed: June 27, 2019

Wait in line to pick up car long wait

Reviewed: April 26, 2019

The vehicle did not exceed my expectations because it was supposed to be a Rubicon. It took over a half hour to get the vehicle. The staff at Dollar was not very friendly. They just didn't seem like they cared too much about their job. The staff could have been more friendly. They could have gave me a choices on vehicles to rent. They could have went over the vehicle with me but they did not.

Reviewed: December 6, 2018

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!

Reviewed: March 16, 2020

Nice car - especially for the price

Reviewed: March 11, 2020

Everything was excellent

Reviewed: March 8, 2020

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

Reviewed: February 10, 2020

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

Reviewed: January 21, 2020

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

Reviewed: March 11, 2020

It was a great car. Thank you very much

Reviewed: September 11, 2019

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Reviewed: August 5, 2019

it was quite disappoint that the car supplied was a Tahoe, not a Yukon as ordered. I know this is simular as stated. but they we were told Thrifty don't even offer a Tahoe. so why even display they car for hire if not even available. also car was supplied to us quite dirty on the inside. we had to stop and clear the side windows as the passages in the rear couldn't see out of the windows.

Reviewed: July 31, 2019

The scores say it all

Reviewed: August 31, 2019

Car had some electronics control issues. Board computer was crashing. Bluetooth issues.

Reviewed: July 12, 2019

Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.

Reviewed: May 25, 2019

The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....

Reviewed: October 12, 2019

Très efficace surtout pour le retour. Très aimable.

Reviewed: January 23, 2020

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Reviewed: December 27, 2019

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.

Reviewed: September 15, 2019

This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.

Reviewed: September 8, 2019

There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.

Reviewed: July 2, 2019

It took us 90 minutes to get the car only one representative was working, last time I do it through them.

Reviewed: November 9, 2019

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

Reviewed: August 3, 2019

The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.

Reviewed: September 28, 2019

Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.

Reviewed: July 17, 2019

Overall service was pleasant

Reviewed: September 18, 2018

Like: Great car and good service.

Reviewed: August 21, 2018

Like: New, clean vehicle.
Dislike: NA

Reviewed: June 27, 2018

Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.

Reviewed: August 13, 2019

The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...

Reviewed: July 13, 2018

Like: The fact you can drop off the car in a different location
Dislike: I wasn’t treated as a Gold member

Reviewed: September 3, 2017

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.