13 Car Rental Brands at Chicago O`Hare Airport (ORD)

Reviewed: August 11, 2022

We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

Reviewed: June 30, 2021

Excellent Service

Reviewed: August 17, 2020

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

Reviewed: January 13, 2020

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

Reviewed: June 27, 2019

Wait in line to pick up car long wait

Reviewed: August 10, 2022

Was made to pay $55 for tolls was told no other way even though I only went through two for my whole trip which was a total of $15. Wouldn’t let me take the car without paying for the tolls before.

Reviewed: August 8, 2022

Un pneu était abîmé quand j’ai pris la voiture. Je m’en suis aperçu à mon premier arrêt. Une des deux clés ne fonctionnait pas

Reviewed: May 23, 2022

El coche superó mis expectativas

Reviewed: March 11, 2020

It was a great car. Thank you very much

Reviewed: September 11, 2019

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Reviewed: August 3, 2022

All went well. However Avis, as with all car hire companies, needs to speed up the check in process. Their computer system is extremely slow. Ridiculous slow. There was only one serving and by the time we were served the queue had grown from 0 to more than 7 and getting larger. Car could have been cleaner.

Reviewed: September 3, 2017

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.

Reviewed: July 5, 2022

Had 6 car changes very poor level of service

Reviewed: May 9, 2022

Hertzのpresident circleを持っていたので、gold deskで対応してもらい、好きな車を選ばせてくれました

Reviewed: December 1, 2021

Booked a mystery car but was surprised or maybe disappointed that it only applied to the entry budged car so felt a bit misled

Reviewed: July 13, 2018

Like: The fact you can drop off the car in a different location
Dislike: I wasn’t treated as a Gold member

Reviewed: October 28, 2021

Everything was fine. Not sure if there was an issue with the car as I was returning it.

Reviewed: September 28, 2021

La recogida y reserva era para las 00:00 hrs del día 4 de septiembre y me lo entregaron hasta las 2:15 am Esperamos más de 2 hrs, supuestamente nos informaton q no tenian autos disponibles. El pago de cuota de las Tolls ya lo hice en la página de Illinoistolls. Espero no me las cobren Budget o Ustedes

Reviewed: October 10, 2020

i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.

Reviewed: December 8, 2019

I was overcharged, I contacted customer service, and they refunded me.

Reviewed: December 2, 2019

Pick up needs to be faster

Reviewed: September 20, 2021

El espacio excelente. Nos sirvió mucho para movernos de Chicago a los suburbios.

Reviewed: August 13, 2019

The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...

Reviewed: March 16, 2020

Nice car - especially for the price

Reviewed: March 11, 2020

Everything was excellent

Reviewed: March 8, 2020

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

Reviewed: February 10, 2020

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

Reviewed: January 21, 2020

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

Reviewed: January 23, 2020

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Reviewed: October 12, 2019

Très efficace surtout pour le retour. Très aimable.

Reviewed: August 31, 2019

Car had some electronics control issues. Board computer was crashing. Bluetooth issues.

Reviewed: July 12, 2019

Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.

Reviewed: May 25, 2019

The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....

Reviewed: December 27, 2019

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.

Reviewed: September 15, 2019

This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.

Reviewed: September 8, 2019

There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.

Reviewed: July 2, 2019

It took us 90 minutes to get the car only one representative was working, last time I do it through them.

Reviewed: November 9, 2019

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

Reviewed: August 3, 2019

The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.

Reviewed: September 28, 2019

Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.

Reviewed: July 17, 2019

Overall service was pleasant

Reviewed: September 18, 2018

Like: Great car and good service.

Reviewed: August 21, 2018

Like: New, clean vehicle.
Dislike: NA

Reviewed: June 27, 2018

Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.