10 Car Rental Brands at JFK Airport (JFK)

Reviewed: March 21, 2023

Max and Chris at the JFK rental car were amazing. So friendly with customer.

Reviewed: October 27, 2022

Car perfect. Agent did try to up sell insurance but declined all much to her dismay.

Reviewed: August 9, 2021

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Reviewed: July 6, 2020

the price when paying is much different from the promised one. impose insurance. as a result, renting a car is more expensive

Reviewed: May 25, 2020

I am ordered full size care but get minivan.

Reviewed: February 17, 2023

The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.

Reviewed: January 11, 2023

car received was the actual car I booked - same make and model! This is rare nowadays and good to see. Staff did not try to upsell me any unwanted extras.

Reviewed: January 7, 2023

I had to wait 2 hours because there were not cars available during pickup

Reviewed: October 10, 2022

Good value

Reviewed: September 22, 2022

The car was excellent and in good condition. Very clean. It took about 20 minutes till it was brought from a different location

Reviewed: December 4, 2022

Great.

Reviewed: August 25, 2022

Superb location, service and vehicle. Faultless service and a really excellent experience.

Reviewed: August 9, 2021

El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.

Reviewed: January 10, 2020

Very good cars! Excellent prices NO HOLD ON THE CARD Best service Ever

Reviewed: January 2, 2020

Had to replace 3 cars since the brake was not working than I had a broken tyre.

Reviewed: November 23, 2022

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: July 15, 2022

The car rental personnel were very helpful..

Reviewed: June 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: January 28, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: November 18, 2022

They made life easy for me . No stress

Reviewed: June 30, 2022

Se negaron a entregarme el auto porque el nombre en mi tarjeta de crédito no coincidía exactamente con el nombre en mi licencia de conducir

Reviewed: August 19, 2020

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones

Reviewed: January 31, 2020

AVIS provided an old Jeep instead of a Ford Escape as I booked. Similar, but the price should be different. The condition of the car is acceptable, but lower than our expectation. The counter stuff looks like not happy to serve.

Reviewed: December 10, 2019

El único inconveniente que tuvimos es que los asientos de los pasajeros no tenían reposa cabezas y para un viaje tan largo es muy molesto además del peligro que conlleva ante un accidente. Por todo lo demás, perfecto.

Reviewed: October 7, 2022

El proceso se realizó con Avis por que estaba cerrado Budget. Me asignaron un vehículo que no estaba disponible y tuve que volver a hacer el proceso.

Reviewed: February 27, 2022

Very good

Reviewed: November 29, 2021

La recogida se demoró porque Budget cerró a las 11:00 PM en JFK y nos atendió otra empresa aliada con convenio

Reviewed: August 24, 2021

Estuvo bien

Reviewed: June 26, 2021

Awesome service.

Reviewed: November 10, 2021

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

Reviewed: June 25, 2021

The use of ezpass its too expensive. I paid 51 bucks for a toll of 16. Even when I not activate ezpass. The car was very good, but not as close as advertised. You gave me a Kia Sorento, when the contract said Nissan Pathfinder.

Reviewed: November 1, 2019

exceed my expectations

Reviewed: August 15, 2019

It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks

Reviewed: July 31, 2019

The car was not available at collection, they failed to have any vehicle within the group I booked over 5 months ago.. no upgrade was offered and I ended up with a vehicle I could have booked online and saved over £200.00 before travel

Reviewed: March 18, 2020

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: January 21, 2020

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: December 12, 2019

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: November 20, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: August 14, 2019

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

Reviewed: August 15, 2019

You’re understaffed and do not appear to check vehicles mechanicLe status.

Reviewed: September 4, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: June 25, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: August 26, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: September 10, 2018

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.