11 Car Rental Brands at JFK Airport (JFK)

Reviewed: July 22, 2024

Budget was good

Reviewed: July 19, 2024

Very satisfied

Reviewed: July 11, 2024

Satisfied

Reviewed: July 8, 2024

Car exceeded its expectations as we weee given a larger vehicle.

Reviewed: July 4, 2024

I had to wait TWO HOURS to get my car. This has never happened to me before. There was a long line and not enough counter staff--between 1 and (rarely) 3 the whole time I was waiting. They were slow and not entirely competent, and their systems were not working well. I will not rent from Budget again!

Reviewed: July 21, 2024

Overall very satisfied.

Reviewed: July 17, 2024

Satisfactory

Reviewed: July 17, 2024

Smooth pickup and drop-off

Reviewed: July 14, 2024

Very satisfied

Reviewed: July 13, 2024

When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

Reviewed: July 20, 2024

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

Reviewed: March 21, 2023

Max and Chris at the JFK rental car were amazing. So friendly with customer.

Reviewed: November 20, 2022

Good

Reviewed: November 17, 2022

Satisfied

Reviewed: October 27, 2022

Car perfect. Agent did try to up sell insurance but declined all much to her dismay.

Reviewed: July 11, 2024

Satisfied

Reviewed: July 4, 2024

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

Reviewed: June 25, 2024

Very satisfied

Reviewed: April 18, 2024

Loved it

Reviewed: March 27, 2024

Extremely poor experience. I've rented cars globally over a hundred times, and this was the worst! Avoid this rental company at all costs; it's full of traps!!!

Reviewed: June 17, 2024

The service attitude was excellent, with smiles throughout the process.

Reviewed: December 6, 2023

yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.

Reviewed: December 4, 2022

Great.

Reviewed: August 25, 2022

Superb location, service and vehicle. Faultless service and a really excellent experience.

Reviewed: August 9, 2021

El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.

Reviewed: March 19, 2024

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

Reviewed: February 26, 2024

Excellent

Reviewed: September 5, 2023

To pick up we had to wait almost 2 hours

Reviewed: July 31, 2023

Very expensive

Reviewed: July 4, 2023

3 hours to get the car

Reviewed: November 23, 2022

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: July 15, 2022

The car rental personnel were very helpful..

Reviewed: June 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: January 28, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: March 18, 2020

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: January 21, 2020

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: December 12, 2019

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: November 20, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: August 15, 2019

You’re understaffed and do not appear to check vehicles mechanicLe status.

Reviewed: August 14, 2019

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

Reviewed: September 4, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: June 25, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: August 26, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: September 10, 2018

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: November 17, 2017

It's okay.

Reviewed: October 29, 2017

Easy and convenient, smooth return process, car condition was very good

Reviewed: June 8, 2017

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.