10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: fast frendly
Dislike: nothing
Read More >N.Spector-Mae-flock
Los Angeles
8.4 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: The price and the car
Dislike: Nothing
Read More >9.8 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: I was very satisfied with the price I received. For the vehicle I rented. I was a bit confused at first, on where to be for the pick up. This is an off airport site, location. It was a lot easier then I anticipated. I needed the car for a few extra hours and the added fee was fair, in my opinion. I will be back in July and i will use them again.
Dislike: I had a hard time understanding some of the conversation held over the phone.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: I like how the shuttle picked you right up from where I was at the airport and drop me right off where I needed to be when leaving
Dislike: I wish the rental car company would offer booster seats for free
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.
Read More >C.Van Wassenhove
Los Angeles
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Super Professional
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: They were friendly and economical.
Dislike: Everything was above and beyond.
Read More >9.8 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Location across from I 405
Dislike: No thing
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: This was such an easy experience. They were efficient, kind, and made sure we were happy. They even left an umbrella in the car for us in case it rained! Will definitely use again and have already recommended!
Read More >9.6 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Customer service was excellent!!!
Read More >8.6 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: The pick up was easy, the shuttle was convenient, our car was in great condition.
Dislike: We had a bit of a long wait for the shuttle back to the airport, and it appeared that the shuttle driver was just waiting, not actually gone anywhere, so there was some miscommunication around that. Other than that, the experience was great.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Staff was nice & informative, no upsell or fraudulent charges. We were also picked up & dropped off in a Mercedes van, which was nice.
Dislike: Everything was fine.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: THEY ARE VERY FRIENDLY
Dislike: NOTHING
Read More >9.8 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: I liked the pricing and also the free upgrade. Definitely will use it again if I’m ever in LA
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Dislike: The colour was diff then in picture
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Staff were great: professional, helpful and friendly! Highlight to Michael!
Dislike: Nothing
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Friendly fast service
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
I was hesitant about this company at first due to the low cost. It was a bit difficult finding their pick-up location due to the instructions being hard to understand. However, once I got there everything went smoothly. Yesaway even provided an added bonus of a free airport drop-off. Highly recommend.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The car had some scratches and dents, but otherwise it was fine.
Picking up my vehicle was smoothe.
Dropping off, had a bit of a wait to get to the airport. First said it would be 5 minutes. I waited at least 5 minutes, then said it would be an additional 10 minutes. When I indicated I really needed to make my flight, then then took me to the airport. Other than that I think Yesaway is great, better than any Car Rental I have ever experienced. Prices are quite reasonable and hoping them keep them that way. Would like to see a little more customer service available at the counter when walking in. Overall the place seems empty, but the upside is that there isn't a huge crowd to compete with time wise.
Overall I would give Yesaway a 9.8. I am very happy with them and would like to make this my Car Rental of Choice.
Thank you Yesaway, and especially Thank you to Isaic who helped me when picking up my car rental.
Michael Breskin
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
Staff was courteous
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles.
In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The only issue was them not being able to take us back to the hotel and also no direct pickup from airport.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
The overall experience was very positive.
The good:
Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella.
Could use improvement:
Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
I would rent from this company again. The car was in great shape and the staff was friendly.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.
Read More >A.Anooshehpoor
Los Angeles
6 /10 Average
Reviewed: Saturday, April 20, 2024
The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Very nice and helpful customer service reps.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
the first day they gave us a Ford focus, through the streets of Hollywood on the rise the car began to warn of transmission heating, which was worrying and happened 2 times, cancel an attraction for the Hollywood observatory for that problem, we lost 4 hours in going to return the car and claim for another, happily this problem happened in the city and not outside it because it would have been a bigger problem!
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Staff very helpful and friendly.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car definitely exceeded expectation. Very nice! Great price! Employees very nice and friendly. Only thing is the so called shuttle service. It’s a city bus that only stops/picks up at certain terminals and hard to find. I ended up taking a cab for $20 so not too bad. They paid for an Uber back to airport when I dropped off car. So they are really nice just wasn’t aware of how shuttle service worked. I will definitely rent from them again.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
After hour location gps address is not correct.
Pick up was super nice and friendly check in was super friendly and quick
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
The car did not include liability insurance so was forced to buy this. The price was therefor not so cheap. Easy car should inform customer about this.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
AWESOME experience. Very easy and customer focused.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
It took really ling time to process the pick up of the car.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Wish I have known Yesaway sooner.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Quick, easy and friendly service! Will definitely use them again!
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Great experience. I would recommend to everybody.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
It was an adequate vehicle
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Got overcharge for a mistake made on booking. Tried to explain but had little success.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
Customer service was amazing. Such friendly staff. Loved it. Will rent from them again!
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Everything was great! Very nice and helpful
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
N/A
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .
Read More >5.7 /10 Average
Reviewed: Saturday, April 20, 2024
Once that you are able to find the location (Airport shuttle + company shuttle), everything was smooth.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
I am a seasoned car renter, and not easily pleasantly surprised, but YESAWAY's personnel was simply great - everybody was really friendly and fast, they picked us up late at night when we arrived, and gave us a ride to the terminal when we departed.
I would definitely recommend YESAWAY to all my friends and relatives. Great job, guys!
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
A great company. Wonderful service and great car.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
N/A
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.
Read More >E.Medrano Alvarez
Los Angeles
9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car has exceeded my expectation. I was expecting a 2016 to 2018 model as was described on the site but I got a newer car and the rate was unbeatable. Didn’t get any hassle from the staff and the car was ready when I got there. Definitely gonna go with EasyRentCars and next time.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
The customer service at YESAWAY is the best I've ever experienced in the rental industry. They were eager to help me get where I needed to go, and even ordered rideshares to ensure I made my flight.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Very clear explanations on the contract. No up sell for insurance. Car waiting for us.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
very good service overall
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
My only issue is that I forgot a pair of glasses in the car. I'm trying to recuperate them from YESAWAY. I hope they help me get them back.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Need to take taxi or Uber to the pickup location from the airport, not very convenient
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
The car was in a very good condition, it doesn't have a smell which is what I hate with rental cars. Yesaway has very good deals, didn't spend to much on a 2 weeks rent. Loved the experience, we will come back to them agaim.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
They wanted me to pay for a uber to get back to the airport.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Excellent car reasonable rates and the best customer service
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Well done!! Nice staff !!!
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Helpful. At times a bit difficult to understand, but courteous.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
It was a smooth process. Great price. Clean car. Professional and courteous representatives.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous!
Their customer service barely speaks any English!
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Could not get app to work even after opening an account.
They arranged an Uber for drop offs and pick ups.
Licence tag was expired, but there were no issues.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: Took a trip to Vegas car ran very nice to problem with it
Dislike: None
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