10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: fast frendly
Dislike: nothing
Read More >N.Spector-Mae-flock
Los Angeles
8.4 /10 Very good
Reviewed: Saturday, July 27, 2024
Like: The price and the car
Dislike: Nothing
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: I was very satisfied with the price I received. For the vehicle I rented. I was a bit confused at first, on where to be for the pick up. This is an off airport site, location. It was a lot easier then I anticipated. I needed the car for a few extra hours and the added fee was fair, in my opinion. I will be back in July and i will use them again.
Dislike: I had a hard time understanding some of the conversation held over the phone.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Like: I like how the shuttle picked you right up from where I was at the airport and drop me right off where I needed to be when leaving
Dislike: I wish the rental car company would offer booster seats for free
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.
Read More >C.Van Wassenhove
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Super Professional
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: They were friendly and economical.
Dislike: Everything was above and beyond.
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Location across from I 405
Dislike: No thing
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: This was such an easy experience. They were efficient, kind, and made sure we were happy. They even left an umbrella in the car for us in case it rained! Will definitely use again and have already recommended!
Read More >9.6 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Customer service was excellent!!!
Read More >8.6 /10 Very good
Reviewed: Saturday, July 27, 2024
Like: The pick up was easy, the shuttle was convenient, our car was in great condition.
Dislike: We had a bit of a long wait for the shuttle back to the airport, and it appeared that the shuttle driver was just waiting, not actually gone anywhere, so there was some miscommunication around that. Other than that, the experience was great.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Staff was nice & informative, no upsell or fraudulent charges. We were also picked up & dropped off in a Mercedes van, which was nice.
Dislike: Everything was fine.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Like: Took a trip to Vegas car ran very nice to problem with it
Dislike: None
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: THEY ARE VERY FRIENDLY
Dislike: NOTHING
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: I liked the pricing and also the free upgrade. Definitely will use it again if I’m ever in LA
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Dislike: The colour was diff then in picture
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Staff were great: professional, helpful and friendly! Highlight to Michael!
Dislike: Nothing
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Friendly fast service
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
I was hesitant about this company at first due to the low cost. It was a bit difficult finding their pick-up location due to the instructions being hard to understand. However, once I got there everything went smoothly. Yesaway even provided an added bonus of a free airport drop-off. Highly recommend.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car had some scratches and dents, but otherwise it was fine.
Picking up my vehicle was smoothe.
Dropping off, had a bit of a wait to get to the airport. First said it would be 5 minutes. I waited at least 5 minutes, then said it would be an additional 10 minutes. When I indicated I really needed to make my flight, then then took me to the airport. Other than that I think Yesaway is great, better than any Car Rental I have ever experienced. Prices are quite reasonable and hoping them keep them that way. Would like to see a little more customer service available at the counter when walking in. Overall the place seems empty, but the upside is that there isn't a huge crowd to compete with time wise.
Overall I would give Yesaway a 9.8. I am very happy with them and would like to make this my Car Rental of Choice.
Thank you Yesaway, and especially Thank you to Isaic who helped me when picking up my car rental.
Michael Breskin
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Staff was courteous
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles.
In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
The only issue was them not being able to take us back to the hotel and also no direct pickup from airport.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The overall experience was very positive.
The good:
Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella.
Could use improvement:
Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
I would rent from this company again. The car was in great shape and the staff was friendly.
Read More >5 /10 Average
Reviewed: Saturday, July 27, 2024
We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.
Read More >A.Anooshehpoor
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Very nice and helpful customer service reps.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
the first day they gave us a Ford focus, through the streets of Hollywood on the rise the car began to warn of transmission heating, which was worrying and happened 2 times, cancel an attraction for the Hollywood observatory for that problem, we lost 4 hours in going to return the car and claim for another, happily this problem happened in the city and not outside it because it would have been a bigger problem!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Staff very helpful and friendly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car definitely exceeded expectation. Very nice! Great price! Employees very nice and friendly. Only thing is the so called shuttle service. It’s a city bus that only stops/picks up at certain terminals and hard to find. I ended up taking a cab for $20 so not too bad. They paid for an Uber back to airport when I dropped off car. So they are really nice just wasn’t aware of how shuttle service worked. I will definitely rent from them again.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
After hour location gps address is not correct.
Pick up was super nice and friendly check in was super friendly and quick
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
The car did not include liability insurance so was forced to buy this. The price was therefor not so cheap. Easy car should inform customer about this.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
AWESOME experience. Very easy and customer focused.
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
It took really ling time to process the pick up of the car.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Wish I have known Yesaway sooner.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Quick, easy and friendly service! Will definitely use them again!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great experience. I would recommend to everybody.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
It was an adequate vehicle
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Got overcharge for a mistake made on booking. Tried to explain but had little success.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Customer service was amazing. Such friendly staff. Loved it. Will rent from them again!
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Everything was great! Very nice and helpful
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
N/A
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .
Read More >5.7 /10 Average
Reviewed: Saturday, July 27, 2024
Once that you are able to find the location (Airport shuttle + company shuttle), everything was smooth.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
I am a seasoned car renter, and not easily pleasantly surprised, but YESAWAY's personnel was simply great - everybody was really friendly and fast, they picked us up late at night when we arrived, and gave us a ride to the terminal when we departed.
I would definitely recommend YESAWAY to all my friends and relatives. Great job, guys!
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A great company. Wonderful service and great car.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
N/A
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.
Read More >E.Medrano Alvarez
Los Angeles
9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car has exceeded my expectation. I was expecting a 2016 to 2018 model as was described on the site but I got a newer car and the rate was unbeatable. Didn’t get any hassle from the staff and the car was ready when I got there. Definitely gonna go with EasyRentCars and next time.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
The customer service at YESAWAY is the best I've ever experienced in the rental industry. They were eager to help me get where I needed to go, and even ordered rideshares to ensure I made my flight.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very clear explanations on the contract. No up sell for insurance. Car waiting for us.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
very good service overall
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
My only issue is that I forgot a pair of glasses in the car. I'm trying to recuperate them from YESAWAY. I hope they help me get them back.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Need to take taxi or Uber to the pickup location from the airport, not very convenient
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was in a very good condition, it doesn't have a smell which is what I hate with rental cars. Yesaway has very good deals, didn't spend to much on a 2 weeks rent. Loved the experience, we will come back to them agaim.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
They wanted me to pay for a uber to get back to the airport.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent car reasonable rates and the best customer service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Well done!! Nice staff !!!
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Helpful. At times a bit difficult to understand, but courteous.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
It was a smooth process. Great price. Clean car. Professional and courteous representatives.
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous!
Their customer service barely speaks any English!
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Could not get app to work even after opening an account.
They arranged an Uber for drop offs and pick ups.
Licence tag was expired, but there were no issues.
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
Read More >5 /10 Average
Reviewed: Saturday, July 27, 2024
Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Good attitude
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good, staff contacted us in advance and picked us up, no need to wait in line
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Convenient and efficient service
Read More >Bartholomew Ward
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Both pickup and dropoff were efficient, and the staff responded promptly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
They proactively contacted me in advance to confirm the pick-up location, very responsible.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The service was friendly, but since the company is small, there are fewer shuttle buses. You have to call the rental company from the airport to get picked up quickly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The rental company promptly contacted us before departure to discuss the itinerary, quickly answered various questions, and provided relevant guidance. There were shuttle services from the airport. The process of picking up and returning the car was very convenient and straightforward.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Average attitude, slow actions, and laziness. Had to wait for the shuttle...
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Picking up and returning the car was extremely convenient, and the car was in good condition.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The whole process went quite smoothly. Maybe because we arrived at night, there was no queue for picking up the car.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Hardly any queues
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The self-service cars are very convenient, no need to queue for pickup and drop-off.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service with pick-up and drop-off, and they directly cooperate with QEEQ, fully acknowledging QEEQ's full insurance.
Read More >Florence Tennyson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff was very friendly and enthusiastic, especially the gentleman who helped with the car return. He was exceptionally good.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pick-up was very smooth, no queues.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Absolutely disgusting experience, the car's tires repeatedly had problems during the trip, leaking air. Requested a vehicle replacement but they refused. I was told that the repair costs could be reimbursed, but it's been a month since I returned home and no one has handled this issue. Contacting Zuzuche didn't help either, as they kept delaying. Still no compensation.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff is very patient and there is 24-hour service with prompt responses.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The front desk was excellent!
Read More >Meredith Juliana
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >Yves DeQuincey
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff were extremely friendly, and even after returning the car, they still answered my questions.
Read More >Bernard Sara(h)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was very good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very friendly
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Not satisfied. It feels like a company run by a few international students and is not at all professional. I have no idea how they got such high satisfaction ratings.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was excellent, no unnecessary upsells, and the car pickup was very fast.
Read More >Richard Wesley
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Friendly service, but a bit slow
Read More >Abraham Bronte
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The rental company had the car ready, and there were only two customers ahead of me during the paperwork process, so I could drive away quickly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied with the service. Airport pickup and drop-off, no need to queue, personalized service, very comfortable.
Read More >Michelle Vincent
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
Long wait time for shuttle
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Not good to force people to write reviews! Bad review
Read More >Valerie Stilwell
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
After passing customs, I sent a WeChat message to inform them of my arrival. I received a response with the car model and license plate number after half an hour, but no car arrived at the designated spot even after waiting for another half hour. When I called customer service, they told me they had closed for the day and that the message I received was an automated reply. They promised to send a car right away, but I had to wait another half hour.
Read More >Jacqueline Huggins
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.
Read More >Heloise Esther
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Customer service on WeChat was very poor!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No need to queue, just pick up the car upon arrival
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No lines at all, the staff were extremely nice.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No need to queue
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent! Great service and car condition! Will choose again next time! And it's very affordable!
Read More >Boyd Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
This is the first time I've rented from this company, and I'm very satisfied overall!
Read More >Hamiltion Timothy
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall, it was a very satisfying experience, but I hope the drop-off process can be better arranged!
Read More >Annabelle Robeson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The pickup took a bit longer, I waited for over half an hour, but everything else went smoothly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Arrived in the evening, arranged a private car to pick us up from the airport to the store.
Read More >Bblythe Brooke
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The counter staff were friendly and considerate of the customer's perspective.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Unfriendly, long wait
Read More >William Bertha
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The wait time at the airport pickup was too long. It should be faster.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was very practical, service was excellent, and there was a shuttle service.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
It was my first time trying YESAWAY, recommended by QEEQ. They offer Mandarin service which was clear and warm. The counter staff were patient and enthusiastic, with minimal waiting time. Very satisfied.
Read More >Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was very satisfying. We arrived at midnight, and the procedures were completed quickly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very friendly staff
Read More >William Bertha
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.
Read More >Maxine Commons
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Since I chose the car, it was already waiting for me when I arrived. The wait for the staff at the airport was about 10 minutes. Very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No queues, the service staff drove directly to the airport for pickup, and the return process was very convenient
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
When I arrived at the store for check-in, there was a gentleman ahead of me by two or three steps. Naturally, I lined up behind him to wait for check-in. While waiting, an American arrived, and a slightly chubby female staff member approached and told me that the gentleman behind me had an earlier booking time and should be served first. I disagreed. Everyone should follow the queue to pick up the car; why disrupt the orderly queue? When I didn't agree, the female staff member told me to wait behind the current customer and that a male staff member would assist me afterward. She then called the American customer behind me and offered to help him personally, which made me feel very uncomfortable! My reservation time had already passed, yet I was still waiting patiently. Why should an American customer be allowed to cut the line? Is it because I look Chinese? Isn't this discrimination? The female staff member, who also looked Chinese, was unnecessarily nice to the American while showing a poor attitude toward me, a fellow Chinese. By belittling her compatriot, she was also demeaning herself. Having an American identity doesn't change the fact that her blood and appearance are inherently Chinese. The service was very poor! However, I must commend the male staff member who helped me; he was very friendly. The two stars are for him alone. If it weren't for him, I wouldn't even give one star because of that female staff member.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Few people, no lines, simple procedures, great service attitude!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >Jonathan Sawyer
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
It was not very convenient to go to the car rental company, needed to go to the bus stop. After arriving at the rental company, I was told that when calling I should mention I am Chinese, as Chinese customers have free airport shuttle service.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfying experience
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service attitude was good, not overly enthusiastic.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied, if you ask the front desk, they will even tell you tips on saving money with your rental.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No waiting in line, immediate service upon arrival.
Read More >Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good, except that I waited for 20 minutes due to traffic. Once I arrived, I just had to sign and take the car, which took only 5 minutes.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
It was an excellent experience. The service was comfortable, and everything from pick-up to accident handling was smooth. I hope Yesway can have more locations. Unfortunately, there isn't one in Las Vegas.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The company is run by Chinese people and provides explanations in Chinese throughout the process. The location for night drop-off is hard to find, causing a delay. Because we were 3 minutes late, an extra 5 hours of rental fee, $25, was charged. This price is much higher than the one we booked on Zuzuche, which feels a bit unfair.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall acceptable
Read More >Gabriel Frances
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Easy to contact, prompt responses, very thoughtful pick-up and drop-off service, efficient and great service.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Service
Read More >Beryl Wollaston
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Picking up the car was exceptionally easy, and there were no additional charges as some websites mentioned. Returning the car was so simple it was hard to believe; we just parked the car, the staff took the keys, and we were free to go. Highly recommended.
Read More >Ternence Theresa
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
- Chose the self-service option, but upon arrival, some booking procedures were still required.
- They printed our international driving permit only after a reminder.
- They provided a guide to U.S. traffic rules, which is very helpful for newcomers to driving in the U.S.
- The provided offline GPS wasn't very useful.
- We were pleasantly surprised to find a phone holder in the car, which was brand new and very sturdy.
- Picked up the car from a store at the international airport, where they provided free self-service hot water, coffee, tea, and restrooms. However, sometimes there was no staff present, and we had to call them out.
- On the last day, they drove us to the airport, and although we waited about half an hour, a staff member later apologized and explained that the shuttle had to refuel, which took some time. The shuttle was very comfortable, highly recommended~
- Overall, I would choose yesaway first for my next self-drive trip abroad.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No need to queue, pretty fast.
Read More >Clarence Yerkes
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good.
Read More >Humphrey Birrell
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent service
Read More >Suzanne Clarissa
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff's attitude was very good.
Read More >Veronica Defoe
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Arrived at the airport, there was a car to pick us up, about ten minutes to the store, and the pickup was quick.
Read More >Jacob Jennings
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.
Read More >Taylor Cook(e)
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service and quick pick-up
Read More >Victoria Hoyle
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Smooth communication, simple procedures, and the service staff had a great attitude.
Read More >Paula Winifred
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Very dissatisfied, why were there additional charges after the rental ended?
Read More >Norman Rockefeller
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall, it was a pleasant experience. This was my first satisfying overseas car rental.
Read More >Agatha MacDonald
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Both pickup and drop-off were very convenient, and the customer service staff were very friendly.
Read More >Pearl Sailsbury
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >Leopold Chapman
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, great attitude, and met someone from Chengdu.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pick-up and drop-off are very convenient, as always.
Read More >Raymond Moulton
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pick-up and drop-off were very convenient, consistently good.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.
Read More >Hobart Gilbert
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The pick-up and drop-off process was quick and convenient. The customer service was excellent and they could communicate in Mandarin.
Read More >Pearl Sailsbury
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Convenient pickup and drop-off. The only issue is that returning the car eight hours late is considered a full extra day, costing more than an additional day's rental.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall satisfied, the car was new, easy pickup and drop-off, slight wait for airport pickup.
Read More >Orville Trevelyan
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service, the Mercedes picks you up and drops you off right outside the terminal.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great customer service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very convenient and fast.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent! Will definitely book with them again next time!!!
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Warm and attentive service, and the environment is great.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.
Read More >Florence Tennyson
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
Did not arrive at the agreed time, very unreliable. Waited for almost an hour.
Read More >Theobald Swinburne
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The efficiency is very high compared to local companies in the US, and they are flexible in handling things.
Read More >Vivian Crichton
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Convenient and fast
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Call the company upon arrival at the airport, and a shuttle will pick you up at a designated spot. It takes about half an hour. The car rental process is fairly quick.
Read More >Olivia Jeremiah
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied. The staff were very friendly, helpful, and patient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service, shuttle provided!
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