15 Car Rental Brands at San Francisco Airport (SFO)

Reviewed: January 10, 2023

It supposed to be Errocar but the booking was through Fox. Bad experience with fox, unnecessary wait at pick-up, extremely inefficient, very disappointed experience

Reviewed: September 1, 2022

The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked. It took some time to do the paper work - and finding the car ! - at pick up Everything else was great

Reviewed: June 14, 2022

Tout s'est bien déroulé !

Reviewed: May 25, 2022

Car was very clean and easy to operate. Counter staff were efficient and easy to understand

Reviewed: April 20, 2022

A bit of a wait at the rental desk. There was one person sat at the desk who wasn’t seeing anyone but it turned out she was training so fair enough! The people I did interact gave top notch customer service. Car was as expected - it had a few scuffs and scratches but for the price I was happy enough. One gripe - the person who brought it round forgot to put the handbrake on so the car started rolling away as we put our luggage in!! Managed to jump in and grab the hand brake without too much issue though. Drop off very easy - staff super friendly again! Overall would recommend!

Reviewed: January 9, 2023

Nice clean car

Reviewed: October 31, 2022

Nothing

Reviewed: August 10, 2022

Perfect car for this trip. Really appreciated the comfort and space of the car.

Reviewed: May 27, 2022

Buen presupuesto

Reviewed: October 6, 2021

They gave me Nissan Altima. Car was in great condition, clean and with little mileage. Very big trunk. Can fit 2 big+2 small luggages.

Reviewed: January 8, 2023

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Reviewed: August 31, 2022

We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected

Reviewed: May 30, 2022

現地の天気が良く、せっかくならばコンパーチブルで走った方が気持ちいいですよ！と進められ、ちょっと高くなりましたが、せっかくなのでとアップグレードをしました。 結果的にめちゃくちゃ快適で、せっかくアメリカ来たのだから、オープンカーでアメリカの太陽と風を感じて走れて楽しかったです。

Reviewed: May 29, 2022

The category of car booked was not available and had to pay extra

Reviewed: May 23, 2022

I received exactly the make and model that I wanted.

Reviewed: December 4, 2022

Car & service were great & straightforward

Reviewed: October 29, 2022

Our initial contact was very good....he was a very competent gentleman and we felt he was helping and advising without a hard sell.

Reviewed: October 26, 2022

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Reviewed: August 26, 2022

The experience was, generally, pretty pleasant. The counter staff were polite, although they pushed unnecessary extras too much for my liking, like additional insurance and bigger car. Having said that, the counter staff did say, "Go and look at the car and if you want to come back and upgrade, great", which was appreciated. The car (Nissan Altima) was OK. It was big enough and comfortable enough for our needs. It was reasonably economical and had no reliability issues. The drop off could not have been easier (except maybe for trying to find a petrol/gas station nearby!). It was, possibly, the easiest and slickest drop off I have experienced, which really helped reduce pre-flight home stress.

Reviewed: July 14, 2022

It took a very long time to pick up the car in San Francisco International. Getting off an 11 Hr flight to wait over an hour to check in for a car with a very long queue wasn’t ideal. The service at the desk from the Hertz agent was excellent which made up for the wait

Reviewed: October 28, 2022

Everything has been perfect, and return very quick. The vehicle perfect as well.

Reviewed: June 8, 2022

非常に良かったので再度注文します！！

Reviewed: June 1, 2022

All good. Great service overall.

Reviewed: April 20, 2022

Excellent service. Very new car with only 5k on the clock

Reviewed: November 27, 2021

They gave me a car with an old battery. I had troubles a couple of timeS. Finally, the battery died and it I had to call the assistance service. It took more than three hours. Then I had to switch the car with another one in another airport. But they billed me the jumpstart service even if I had the complete insurance coverage, assistance included.

Reviewed: October 10, 2022

Intentaron cargarme extras a la recogida del coche

Reviewed: August 26, 2022

Wait time was nearly 2 hours to pick up the car but lady a counter was very helpful when we finally got there. Car that we booked was not available but we were upgraded.

Reviewed: April 27, 2021

Estuvimos más de hora y media hasta que nos atendieron en el mostrador para darnos el coche

Reviewed: July 26, 2019

I have been charged 435 US dollars outside of my already paid amount for this reservation. 174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized. ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED. Please have this reversed.

Reviewed: September 13, 2019

The car was in a possible illegal condition although this only became apparent to us when we later stopped for food break and looked more at the car u. We noticed the tyres were nearly bald and that a plastic engine cover was hanging down and also throughout the hire a sensor warning light kept going on and off on the dash. The interior was unclean. We photographed the scratched and poor exterior before we left the pick up. The other issues became apparent later during the hire

Reviewed: June 22, 2022

Ended up hiring a larger car as we had increased luggage and car we had planned to hire was same spec as what we had at home which would no way fit everything in. Wasn’t cheap overall, bur given good daily price on increase. Service was fantastic and went out of their way to assist with child car seats etc.

Reviewed: June 14, 2022

needed over 5 hours to get the car. is very very dispirited.

Reviewed: January 10, 2020

Zero problems. Nice car and very clean. Pick-up and drop off were fast.

Reviewed: December 7, 2019

Outstanding customer service. Great and empathethic professionals.

Reviewed: September 18, 2019

Everything was on point

Reviewed: October 8, 2021

The car had a lot of mileage and didn’t have any new features Good service

Reviewed: January 7, 2020

The pick-up location is in a combined center with all other rental companies, fox's line is not as crazy as other big names so you are able to save time. The card they provided to us is very good in condition and they don't push hard to sell you insurance, overall recommended!

Reviewed: January 3, 2020

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Reviewed: December 7, 2019

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Reviewed: November 6, 2019

The wait was ridiculous....over 1 hour to compete the paperwork...will probably never use Fox again. Numerous surprises with the gas scenario and tolls.

Reviewed: December 4, 2020

I did not receive the refund for the taxi from/to airport as communicated via email and by the counter employee.

Reviewed: February 27, 2020

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Reviewed: January 1, 2020

Thank you for the great experience and easy check in/drop off. Your staff was amazing and very helpful and the car was brand new and sparkly clean! Enjoyed our ride.

Reviewed: December 30, 2019

Great experience overall.

Reviewed: February 19, 2020

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Reviewed: January 5, 2020

Very Good

Reviewed: November 6, 2019

I had rented from Enterprise earlier also. But last couple of times the quality of cars was bad. Not look wise but engine condition and driving pleasure wise.

Reviewed: September 9, 2018

Like: Everything
Dislike: Nothing

Reviewed: January 6, 2020

The service was great. Very polite, helpful, and friendly. They were very quick to respond to any questions and accommodated quickly to my change of plans. I highly recommend this company. The value was incredible.

Reviewed: January 5, 2020

Terrible company. Do not go.

Reviewed: October 31, 2019

The staff were very helpful and easy to work with.

Reviewed: October 8, 2019

Counter staff was helpful and friendly. The car was upgraded to a BMW at no extra charge.

Reviewed: August 18, 2019

my experience with E2 rental agents was professional and friendly

Reviewed: October 11, 2019

The care exceeded my expectations. It was a VW station wagon with a diesel engine and saved us a lot of money on gas.

Reviewed: September 24, 2019

Great car, was very pleased with it. Thank you

Reviewed: September 20, 2019

Hard to understand accents on counter and customer service. Did not tell us about paying an admin fee for tolls. Spelt my name and email wrong.

Reviewed: August 12, 2019

good service. we're satisfied!

Reviewed: October 18, 2019

Overall, the car was good. It was not washed when I picked it up. The windshield needed to be cleaned on the inside as it was foggy and hard to see at night.

Reviewed: October 3, 2019

The lady waited for us even though we arrived late. Please do have a signage of your rental car place because it is very dark during the night. Hopefully you can reduce the deposit payment of the car.

Reviewed: June 23, 2019

Everything was perfect! I expected a medium SUV and surprisingly I got a BMW X6. I was so excited to drive the car, it was just amazing!!! I didn’t have any problem at all. Thank you Reach Rental

Reviewed: June 22, 2019

I called the car rental company to let them know that I arrived at the airport. So the paperwork as well as the car were ready upon arrival at the facility. It took less than 10 minutes to drive off. It went very smooth too when returning the car. The same lady helped me. She was very nice and helpful. And the offered price was better than other car rental companies.

Reviewed: June 18, 2019

Clear instructions, fast reply from customers service

Reviewed: May 30, 2019

The minivan that I was given was dirty, inside and outside and had a disgusting smell of smoke pervading the interior of the car. This vehicle should not be rental!

Reviewed: September 27, 2019

Got an upgrade to a standard SUV which was in excellent condition.

Reviewed: September 9, 2019

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Reviewed: September 22, 2018

Like: Brand new car in exelent condition, easy pickup and drop off procedure, no extra fees. Got what i expected

Reviewed: June 5, 2018

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.

Reviewed: September 6, 2019

I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.