PAYLESS CAR RENTAL REVIEWS

Check in and Check out people where rude and didn’t care that I was waiting and talking using their cell phones. Then give me a Van when I ordered Inter sadan for gas mileage but they didn’t want to provide it to me when there was 10-15 of them in the other area.

Very easy to use but don’t get how to get the discounts

Avis staff were slow and did not respect my booking from you and said they don’t like people ordering through your Company! Over 75 mins to get the car

Terrible service at car pick-up, ignorant personel, very rude and unprofessional. Had to wait for manager to come and finish the procedure. At the end we received extremely dirty and old car - over 130k km.

Picking up the car was a horrible experience with dozens of people waiting outside sitting on their luggage and a huge line winding out the door. The counter agent wasn’t overly friendly and I felt like she was trying to trick me into spending more money. The car was great and everything after getting in the car was excellent.

I believe I left a hat in the car and submitted a lost and found. The process of lost and found was a little complex.

The man at the counter gave us a free upgrade to a Mustang convertible! We didn’t love the car but we loved the gesture!

The car was in a very bad conditions! A lot of sounds while driving, and a very bad smell. I don’t recommend them

Friendly Staff !

Booking is very Easy ! I love the Drop Down Price protector ! The Best Rent a Car Ever !

Excellent niveau de service, pas d attente, precision dans les informations données et surclassement de vehicule !!

Excellente experience client.

The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.

I would’ve like more info on how the tolls work in Boston.

The hidden fees were horrible at payless car rental. I will NEVER rent from them again. 2 week rental for $244 was the reason I went with them, then they put an extra $250 holding fee then they booked me for mileage when my mileage was supposed to be all included. No one told me that I couldn't travel to Sanfran. The lady at the desk specifically asked me where I was going and I told her San francisco and she didn't mention it to me at all! So I was charged an extra $150. At that rate of $650. I would have been better off going with budget or enterprise or anything other than payless... you definately do not pay less at payless car rentals.

This was a great resource to use... and I will always book through them as it was easy and fast!

Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again

There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.

Signage was difficult to find directing customers to the Payless couinter at CMH.

Good value for money.

GREAT PRICE! GREAT SERVICE - FRIENDLY staff!

Easy to book - Easy to use - Car rental went smooth.... I just wish there was an option to pre-pay.

Waited for someone to show up at the counter for 10 min - -No show. Went to a competitor and rented a car

The reservation stated that the pickup was in the airport terminal but IT IS NOT. Payless cars are collected in an industrial estate that needs to be reached via shuttle from the airport. This was a problem as I was late for a wedding when I arrived in the airport. Fortunately the staff at Avis / Budget (who run Payless) desk in Dublin Airport were amazing and accommodated me with an Avis car right there.

The people working here are horrible and have no problem taking your money.

It's not bad, just drop payless rental car.

We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.

Your side was great, no issues and would use again.