From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6721171088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6721171088
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PAYLESS CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

unhappy

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Sep 18, 2019
“Will use another service.”
About PAYLESS: 7.7 /10
Counter person was nice and asked me if I wanted insurance I said no(it was on my paperwork as well) She had me initial all the no's) went to the next step got in the car started driving made it to the first stop looked at my envelope that the counter girl gave me and she'd typed in ACCEPTED for a $25 per day insurance add on. I called and waited for 15 minutes to get a representative only for her to say 'you'll have to drive back to the airport to have them change this" I explained I was in route to an event miles from there, and I'd like to speak to her supervisor...she put me on hold and I waited 19 minutes before I hung up. Called again when I had a rest stop and got another agent that said I had to send in a claim to the headquarters? He gave me a case number. I took back the car at the end of my rental and explained to the return clerk what happened and within 30 seconds the fee was taken off. Almost an hour of unnerving and frustrating time spent. Seems like a common sense answer was ''sure, we'll handle this' ...Of course along with answering the phone after 3 - 4 rings. Suggestion, take them off your list...
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
About PAYLESS: 7.3 /10
Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

B.Sunday

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Wed, Oct 2, 2019
“Simple and easy experience”
About PAYLESS: 9.7 /10
The process was simple. Possible consider a separate line for customers who have already made and have confirmed reservations. I waited 20 minutes for a person without reservations to be helped.
About QEEQ: 10.0 /10

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Oct 16, 2019
“Easy but quit giving me a sales pitch”
About PAYLESS: 7.7 /10
Took too long to get the car. Person kept trying to upsell me a vehicle I didn’t need for just 2 people.
About QEEQ: 10.0 /10
Easy to book on line.

M.Elmaradny

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Intermediate | Chrysler Sebring or similar
Reviewed: Wed, Nov 6, 2019
About PAYLESS: 9.0 /10
Perfect staff and easy pick up!
About QEEQ: 10.0 /10

Anthony

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Dec 11, 2019
“Good value for money”
About PAYLESS: 7.0 /10
Older car with associated damage
About QEEQ: 10.0 /10

Joris

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Full Size | Ford Taurus or similar
Reviewed: Tue, Sep 24, 2019
“Good value, good car.”
About PAYLESS: 9.3 /10
Car exceeded expextation Took a bit longer to get the car than expected.
About QEEQ: 9.0 /10

J.Laurence

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Compact | Hyundai Accent or similar
Reviewed: Tue, Oct 22, 2019
“Excellent Payless Counter Staff, adequate vehicle.”
About PAYLESS: 8.0 /10
The counter staff was very helpful and very easy to work with. I will choose this company again because of the gals at the front counter. The car was a bit difficult to find and when I did, the interior of the vehicle was not clean. The windows were so filthy that a gentleman from Payless attempted to clean them and they still looked bad. The inside smell of the car was very odd and not very nice as well. There had been several scratches on the vehicle that had been noted before I drove with it and there were cigarette burns in the drivers seat. Not cool. They said that there was nothing they could do to help me. So I reluctantly drove off for my trip.
About QEEQ: 8.0 /10
Easyrentcars was easy to work with. I wish the price had dropped down! I did however get a AARP discount at the Payless counter. I would have liked to have known about that as an option upfront.

Chris Goodrich

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Compact | Hyundai Accent or similar
Reviewed: Tue, Oct 1, 2019
“Recommended”
About PAYLESS: 8.7 /10
Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.
About QEEQ: 10.0 /10
Very easy!

R.Garcia

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Compact | Hyundai Accent or similar
Reviewed: Thu, Oct 24, 2019
“A good simple car rental that took car of my needs for this trip. Thanks”
About PAYLESS: 9.3 /10
All went well but i wasn't aware you'd charge a set fee for gasoline . I thought you'd charge me a couple of gallons to top off tank. I filled it the day before and used a couple of gallons. I noticed a 30 plus fee for gas service. Not happy with that.
About QEEQ: 10.0 /10
Again gas fee wasn't explained.

B.Weinberg

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Intermediate | Dodge Stratus or similar
Reviewed: Thu, Dec 5, 2019
“Great Experience”
About PAYLESS: 10.0 /10
Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.
About QEEQ: 8.0 /10
I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

P.Wronski

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Large SUV | Toyota Fortuner or similar
Reviewed: Sun, Sep 29, 2019
“Payless is offering a European standard of customer service”
About PAYLESS: 8.3 /10
Payless at Amman airport is better than SIXT, that's for sure ;)
About QEEQ: 10.0 /10

P.Wronski

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Large SUV | Toyota Fortuner or similar
Reviewed: Sun, Sep 29, 2019
“Payless has a high standard of service”
About PAYLESS: 8.7 /10
Payless is OK !
About QEEQ: 10.0 /10

S.Collins

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Sun, Oct 13, 2019
About PAYLESS: 7.3 /10
Excellent staff. Took care of an issue immediately. IAH airport.
About QEEQ: 8.0 /10

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Full Size | Toyota Camry or similar
Reviewed: Sat, Jan 18, 2020
About PAYLESS: 10.0 /10
Very good company !
About QEEQ: 10.0 /10

J.Bryant

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Standard SUV | Jeep Grand Cherokee or similar
Reviewed: Mon, Sep 23, 2019
About PAYLESS: 8.0 /10
It was a fairly nice car a little dirty had to wash it when I got it and vacuum it myself. But car ran good.
About QEEQ: 8.0 /10

E.Jimenez Alfaro

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Compact | Nissan Sunny or similar
Reviewed: Mon, Sep 16, 2019
About PAYLESS: 10.0 /10
The car did not have USB connectors
About QEEQ: 10.0 /10

CoG&B

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Mon, Dec 23, 2019
“Excellent”
About PAYLESS: 7.7 /10
I enjoyed my rental but I had to take the first car back which was a grade lower than what was advertised. When I went back I had to show the clerk my receipt on my phone for him to give me a car that matched the purchase I made, which to him didnt make sense because it was a grade higher. The first car I took was a Jeep campus, I had to take it back because it was too noisey.
About QEEQ: 10.0 /10
Great rates, great selection

W.McCoy

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Compact | Hyundai Accent or similar
Reviewed: Fri, Nov 8, 2019
“Ok”
About PAYLESS: 8.3 /10
Car had stains on every seat, filthy. At pickup the woman was great!!!
About QEEQ: 10.0 /10
Everything went well.

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Mini | Kia Picanto or similar
Reviewed: Fri, Jan 24, 2020
“Recommended”
About PAYLESS: 9.0 /10
Car met the expectations, was in good condition and relatively economical on petrol
About QEEQ: 10.0 /10
Smooth app

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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