Average rating on PAYLESS at Boston Airport: 8.8 /10


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Medium SUV | Jeep Grand Cherokee or similar
“It was easy to find, quick when getting rental car.”
About PAYLESS: 10.0 /10
I would’ve like more info on how the tolls work in Boston.
About QEEQ: 10.0 /10
Reviewed: Thu, Jul 25, 2019

John from Mpls, MN

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Medium SUV | Toyota RAV4 or similar
“Always the best price, plus I get to pay at the counter! That's why I rent from EasyRentCars.com”
About PAYLESS: 10.0 /10
We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.
About QEEQ: 10.0 /10
Always the best price. Dont know why? 3rd time now and they have always been the best price. Plus I can pay at the counter! That is sooooo much better, just in case I have to change my plans.
Reviewed: Fri, Jul 19, 2019

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Medium SUV | Jeep Grand Cherokee or similar
About PAYLESS: 5.3 /10
Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!
Reviewed: Mon, Jul 15, 2019


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Full Size | Ford Taurus or similar
About PAYLESS: 9.7 /10
The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.
About QEEQ: 8.0 /10
Reviewed: Tue, Jun 18, 2019

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