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Never use PAYLESS!!

Reviewed: Thu, Aug 29, 2019
About PAYLESS: 9.3 /10
The hidden fees were horrible at payless car rental. I will NEVER rent from them again. 2 week rental for $244 was the reason I went with them, then they put an extra $250 holding fee then they booked me for mileage when my mileage was supposed to be all included. No one told me that I couldn't travel to Sanfran. The lady at the desk specifically asked me where I was going and I told her San francisco and she didn't mention it to me at all! So I was charged an extra $150. At that rate of $650. I would have been better off going with budget or enterprise or anything other than payless... you definately do not pay less at payless car rentals.
About QEEQ: 10.0 /10
This was a great resource to use... and I will always book through them as it was easy and fast!
Intermediate | Toyota Corolla or similar

Relevant Reviews on PAYLESS San Diego - Airport


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Compact | Hyundai Accent or similar
Reviewed: Mon, Dec 14, 2020
“Disappointed in Counter Agent.”
About PAYLESS: 6.0 /10
Agent at counter asked me if a Mitsubishi Galant was ok? I said "yes that's fine". At the end of the transaction I went to go look for car at the spot and it ended up being a Ford Fiesta instead. Not what she stated, so I was disappointed about that. And the fact that the car was not washed. SMH
About QEEQ: 8.0 /10

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Full Size | Ford Taurus or similar
Reviewed: Wed, Jul 10, 2019
About PAYLESS: 5.7 /10
The service was great, but there were so many hidden fees and they tried to charger me 35 cents per mile. I would rather just pay more and go through another vendor.

D.Retana Hernandez

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 2, 2019
“Did not receive a settlement invoice. Price was not what was confirmed in the reservation.”
About PAYLESS: 6.3 /10
Car was 2017 with many miles. Price was notthe same as my confirmation. For that price I could have rented a newer car.
About QEEQ: 8.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Mar 22, 2019
About PAYLESS: 5.3 /10
The car did not even come close to my expectation. Never before have I rented a car that was a bare bones as this. When I reserved the car I expected to get a basic car. But this was way below basic (no power anything, windows doors) and then they tried to upsell/upgrade me at the counter for even just a basic car. if I would have know that was what I should expect I would have rented from another company and gotten a better car for the same price.

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