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We ordered a Jeep Cherokee

Reviewed: Thu, Aug 22, 2019
About PAYLESS: 7.3 /10
Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on PAYLESS PAYLESS

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Jul 9, 2020
About PAYLESS: 5.0 /10
the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat


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Medium SUV | Toyota RAV4 or similar
Reviewed: Fri, Aug 23, 2019
“I broke down in the desert and I have double insurance coverage and i recieved no road side service”
About PAYLESS: 5.7 /10
The people working here are horrible and have no problem taking your money.
About QEEQ: 7.0 /10
It's not bad, just drop payless rental car.


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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Aug 2, 2019
“really small car”
About PAYLESS: 5.3 /10
We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.
About QEEQ: 10.0 /10
Your side was great, no issues and would use again.


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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Tue, Jul 30, 2019
“Excessively long wait, nice car”
About PAYLESS: 8.0 /10
Picking up the car was a horrible experience with dozens of people waiting outside sitting on their luggage and a huge line winding out the door. The counter agent wasn’t overly friendly and I felt like she was trying to trick me into spending more money. The car was great and everything after getting in the car was excellent.
About QEEQ: 8.0 /10


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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Jun 19, 2019
“Booking was seamless, but upon arrival no shuttle showed up and nobody at office picked up phone.”
About PAYLESS: 2.0 /10
Nobody showed up with shuttle and nobody answered phone at office. Horrible service. Would not use again. Ended up having to rent alternative, on the spot at other vendor, for more.
About QEEQ: 10.0 /10

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