MELBOURNE CAR RENTAL REVIEWS

Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.

Fantastic customer service. Very helpful!

Most easy way to book cars. Brilliant customer service.

The woman we spoke to at the counter was more than helpful and she was extremely nice - very good customer service, she was calm, easy to understand and best of all she was quick!

Easy booking and no questions/problems when picking up the car!

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

Easyrentcars was easy to use and the charges was very reasonable.

The car exceeded my expectations. I was very happy with the Kia Cerato I was given

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

It is such an easy platform to use

Actually I book wz Mitsubishi Pajero, finally they only have a toyota SUV but at service and experience is good

easy to use will recommend to other

Unfortunately due to a poor phone signal & a slight language problem there was a delay in the initial pick up - but afterwards everything went smoothly - would definitely use this company again great savings by going off site. Many thanks for making our Great Ocean Road trip.

As above better than we expected will definitely use them again.

Excellent swift service

Another great experience

The Alamo representative handled our accident issue professionally. The entire claim process were explained in detail. We have nothing to worry.

Contacted Easyrentcars personnel through Online chat with regards to our claim. Prompt response and helpful.

All great!

Great

Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.

Easy to book. Thank you. Will use your site again.

Love Ace, it’s one of my favourite rentals. Always good!

great

Great car, updated car with 20,000 on the clock, cruise control with radar, fast pick up, deposit refunded in 3 days, very happy.

Car is new and very clean.

Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!

Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!

The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.

Easy to deal with staff Very helpful staff Excellent vehicle Please with everything

Excellent

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

I didn't realize the connection between easy and europe, not that it mattered.

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.