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Last updated on: June 15, 2021
94Rental Locations
29Airport Locations
Map View of Car Rental Locations in Sydney
Hertz
9.0/10
Apex
9.2/10
Jucy
8.0/10
Alamo
7.4/10
APOLLO
8.6/10
Europcar
8.3/10
Enterprise
9.1/10
AVIS
8.9/10
East Coast
8.4/10
ACE Rental Cars
8.3/10
Budget
9.0/10
Thrifty
8.4/10
No birds
8.6/10
Firefly
8.7/10
Tripz
8.9/10
AERODRIVE
8.0/10
ET Cars Rental
3.0/10
CARHOOD
8.1/10
Atlas
7.9/10
Dollar
10.0/10
Red Spot
7.3/10
Reviewed: May 30, 2021
The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.
Reviewed: March 9, 2021
The car was brand new, spacious and fantastic to drive. great customer service.
Reviewed: July 1, 2020
After picking up the car (after dark) I noticed the following day that what looked like coffee had been spilled down the door sills on the right hand passengers side, didn’t bother me, but could be a little tip for the cleaners to double check their work
Reviewed: October 8, 2020
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
Reviewed: August 1, 2020
Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
Reviewed: April 5, 2020
Personal muy amable, principalmente Peter al momento de la recepción.
Reviewed: March 31, 2020
The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
Reviewed: September 14, 2020
Old car. Cheap price. Average service. Worth the money
Reviewed: July 25, 2020
7 unanswered phone calls for shuttle. I had to arrange my own transport to depot.
Reviewed: January 16, 2020
No pickup at Airport and unable to contact a representative so had to get a $25 taxi to the depot. Not all booking details transferred onto IT infrastructure, so a debate ensued re insurance levels. Otherwise ok
Reviewed: December 30, 2019
Staffs are really helpful, car is clean and smooth, price is really worth it. Excellent overall, will recommend friends to use if needed.
Reviewed: December 12, 2019
Kerry was awesome! Explained everything well and was friendly with no attempt at up-selling.
Reviewed: August 9, 2020
Counter staff were excellent, service was great and very friendly and helpful, though very difficult to find.
Reviewed: February 24, 2020
Counter staff give good advice on Sydney road toll fee ! Was given a better and bigger car for my booking !
Reviewed: November 26, 2019
The car was the cheapest in the search list so expectations were low to begin with. However the car sounded like it was ready to fall apart and struggled a lot when taking off at lights (even though it was only 1 year old and had 32000km on it)
Reviewed: November 24, 2019
Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1
Reviewed: January 9, 2018
Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.
Reviewed: March 4, 2020
Great price and a simple pick up & drop off process. Not pushy on the add-ons and helpful with assistance.
Reviewed: March 1, 2020
Car performed really well plenty of room for luggage and a lot of room for passengers.Enjoyed driving the Kia Sportage
Reviewed: July 15, 2020
The car had a lot of scratches on the side, front, rear ... it left me a little insecure, I chose to take a picture and film the whole car so that I wouldn't have to pay for anything I didn't do.
Reviewed: May 2, 2020
You should tell me about change location to collect the car because I went to international airport but there closed and I have called the number and going to domestic airport.
Reviewed: February 14, 2020
They did not give me a break down of the charges incurred on my trip. Their was a charge for roadside assistance. I need that info to file a claim. Also very hard to get a hold of customer service
Reviewed: January 1, 2020
Had booked a medium size SUV but was first being given a small SUV. When I pointed this out the people at check in were able to quickly change it but was lucky a medium SUV was available.
Reviewed: May 9, 2019
The outside of the vehicle appeared as though it wasn't touched from the last renter. Insects all over the front of the car and mud in the wheel wells. Interior was fine.
Reviewed: January 5, 2020
Helpful and easy to deal with. Car was very good value.
Reviewed: April 23, 2020
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
Reviewed: March 21, 2020
The car was dirty because it was not cleaned before use
Reviewed: March 30, 2020
I booked for a ‘medium’ sized suv and budget told me that it’s class S which is small.. budget said they no longer keep Mitsubishi asx and our only choice was small Suzuki suv or Hyundai Kona!
Reviewed: February 5, 2020
Avoid budget/avis! They have thieves among they employees: while I was taking out my luggage from the trunk, 2 employees took some small things I had deposited in the glovebox compartiment!
Reviewed: January 8, 2020
Bonjour. Tout était parfait, le personnel à l'agence de Balktown et à l'aéroport de Sydney très attentif et serviable, les réponses aux demandes par mail et la voiture. Merci pour votre professionnalisme. Je conseille ce site.
Reviewed: January 7, 2020
An excelent car. No problems at all for the whole trip! Budget staff were lovely & quick at both pick-up and drop-off. Couldn't ask for a better experience. The car had excelent range on a full tank, giving me a small sense of security despite the bushfires nearby.
Reviewed: November 3, 2019
Surpris qu'on ne voit personne quand l'on rends la voiture
Reviewed: January 19, 2020
Me han duplicado un cobro en mi tarjeta de crédito. ¿Cómo puedo reclamar su devolución? Gracias.
Reviewed: January 14, 2020
Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.
Reviewed: January 7, 2020
The Thrifty staff were really excellent and gave a great service at Sydney airport. Best experience ever!!
Reviewed: February 23, 2020
We ended up not using the are very much but it was very useful to have it when we needed it. Bayswater was extremely well organized and efficient.
Reviewed: December 9, 2019
It was very hard to get to them. Being a visitor, it is not easy to land in a foreign country and being expected to call the car rental to get them to come pick you up. This process needs to be thought through.
Reviewed: January 3, 2020
Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.
Reviewed: September 10, 2019
The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending
Reviewed: April 6, 2019
Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.
Reviewed: January 13, 2020
Car could have been a bit cleaner inside and out.
Reviewed: January 13, 2020
Fantastic service from start to finish Thank you Tripz staff
Reviewed: December 3, 2019
We asked the staff what time they close the office as we might drop off the car when we get back from our trip within the day we rent the car. They told us that they will close at 9 pm, so we tried to get to the office before 9 pm. But when we arrive there around 8.30 pm, they already close the office no one is there. We try to contract them but no one pick up the phone, so we tried to called the main office and I already told them that there is no one in the office but they keep us waiting and call to the office that there is no one. The staff I talk to said we can just leave the car there, but how are we going to get back to the hotel. The staff inform us that we did not tell them that we will drop off the car today so they going home early, but the staff should let me know as well about the closing, that they might closing early if it’s not busy, they only say they close at 9 pm. However, someone from Right2drive came to us and offer us a ride to our hotel, we really thankful to them as it’s really dark to walk from the office to get to the bus stop and if we have to go back to our hotel by bus it will take us to wait for the bus 20min and the bus will 40 min to get to our hotel. In conclusion I’m very disappointed in renting the car with Tripz.
Reviewed: September 15, 2019
The pick up point at the airport is not easy to find for a visitor. The staff were very helpful and friendly.
Reviewed: January 3, 2020
Excellent customer service. Unfortunately this company are no longer in operation.
Reviewed: November 26, 2019
After a 24 hr flight (arriving from France) it was difficult & confusing trying to telephone Aerodrive for a shuttle only to be told to take a taxi, pay the taxi by credit card and then be reimbursed. Yes, I was able to do all that because my first language is English, but even for me after a long tiring flight it wasn’t easy. Then the taxi couldn’t find the address 338 King st on his GPS!!! I was later told it was because Aerodrive hadn’t paid the bill to the shuttle operator that there were no shuttles. Really?!? I feel that there should be shuttles in place without having to telephone for a shuttle to arrive and also not have to then get a taxi. However, finally after arriving at Aerodrive the staff were very friendly & helpful and the car excellent.
Reviewed: October 22, 2019
Customer service was excellent. Especially at drop off.
Reviewed: September 30, 2019
Waiting for too long at the airport to picked up and the staff wasn't friendly.
Reviewed: September 24, 2019
Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.
Reviewed: December 20, 2019
They shouldn’t be used We had to wait long hours until they came Phone number that was provided was switched off and when on it’s busy Finally they came to pick us with small car and advised us that they will take us to their office to pick up the car I told that’s why I have booked 7 seater Which I had to go with 25 mins drive time to take the car which they were very slow And they was trying to wash the car while I paper work finished to pick up the car Same thing on drop off I told them they said They will send two person but Their boss was not answering the call I had the driver number and he was saying he is busy he can not come to the airport We waited long hours We was about to miss our flights which they refused to check us in after several discussions and request they checked us in But we was running to the gate with you he children also they have not refunded our bond for over $500
Reviewed: December 1, 2019
The car was not what I wanted ..I booked a small car they gave me a massive svu...I asked for exchange...could not accommodate...did not help with how car functions ..eg...seat petrol gauge
Reviewed: September 2, 2019
hi all, the pick up point and drop off point must make it easy which is can set inside the airport
Reviewed: August 20, 2019
A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.
Reviewed: August 12, 2019
Staffs are nice and professional. Pick up and drop off was hassle free. Recommended
Reviewed: July 27, 2019
Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over
Reviewed: November 18, 2019
The car was perfect in size but like we said the door kept on getting stuck and the step never came out. Your service was 100%
Reviewed: September 6, 2019
Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!
Reviewed: September 3, 2019
The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up
Reviewed: August 14, 2019
The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.
Reviewed: August 29, 2018
Like: I liked the ease of booking, rates offered and the fact that I was able to reserve my car without depositing anything.
Dislike: I booked a 7 seater however in the car provider system's it was reserved as a 5 seater.
Reviewed: September 2, 2017
Dislike: Wrong location on booking created a very bad first impression
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